Monique Beukes
Area Manager
Amanzimtoti
Summary
A dynamic, target-driven professional with a proactive and analytical mindset, excelling in high-pressure situations. A collaborative team player with strong communication and interpersonal skills, I build rapport easily and thrive in environments that require adaptability. Reliable and dependable, I am eager to take on new challenges and responsibilities across diverse areas of employment.
Overview
11
11
years of professional experience
2
2
Language
1
1
Certificate
Work History
Area Manager
Ophtec SA
1 2020 - Current
- Building customer basis, identifying growth areas and implementing sales strategies.
- Understanding client's needs and customer focus
- Product demonstration and wet lab training
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Managing budgets, target sales and forecasting
- Presentations and tearoom discussions for ophthalmic surgeons
- Quotations for both private and public sector
- Theatre assistance for products, instruments and equipment
- Managing projects for KFSA and LMS in Swaziland and Lesotho
- Identifying industry trends and building positive relationships
- Meeting sales goals
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Ophthalmic and Surgical Assistant
Sandton Eye Specialists - Dr Tristian Mann
01.2018 - 01.2020
- Provided skilled assistance in surgical procedures within both operating theatres and clinical settings, ensuring optimal patient care and procedural efficiency.
- Performing precise corneal marking for astigmatic patients as part of preoperative preparation, ensuring accurate alignment during refractive or cataract surgical procedures.
- Facilitating Retinopathy of Prematurity (ROP) screening in the Neonatal Intensive Care Unit (NICU) by preparing equipment, assisting with patient positioning, and supporting the ophthalmologist in ensuring accurate and efficient examinations.
- Providing comprehensive preoperative and postoperative care, including patient preparation, education, monitoring, and support to ensure optimal outcomes and recovery.
- Conducting preliminary and supplementary screening and diagnostic testing to ensure accurate patient evaluation and support clinical decision-making.
- Drafting and compiling detailed surgical reports, ensuring accuracy, clarity, and compliance with medical documentation standards.
- Protected patients from infection by setting up and managing sterile operating fields.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Improved operating room readiness, setting up surgical tables and equipment with precision and care.
- Assisted in implementation of new surgical protocols, leading to more efficient and safer surgical practices.
- Enhanced team collaboration by providing timely and effective communication between surgeons and nursing staff.
- Contributed to team efforts in achieving accreditation standards, demonstrating excellence in surgical support services.
- Reduced post-operative complications through thorough wound care and dressing application.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
- Enhanced surgical efficiency with diligent preparation and organization of operating rooms.
- Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
Ophthalmic Assistant/Administrator
Sandton Eye Clinic - Dr Robert Daniel
01.2016 - 01.2018
- Provided expert clinical assistance during procedures, including corneal cross-linking, to ensure optimal patient care and procedural efficiency.
- Prepared patients for surgical and in-office procedures by ensuring readiness, providing necessary instructions, and maintaining a sterile and organized environment.
- Performed a range of general office duties, including managing patient records, scheduling appointments, coordinating communications, and ensuring smooth administrative operations.
- Managed phone calls, emails, quotations, and payment processing to ensure efficient communication and smooth financial transactions.
- Assisted international patients with travel arrangements and providing essential information to ensure a seamless and comfortable experience during their visit.
- Performed MPS screening and overseeing the sales of Vitasight supplements, ensuring accurate product recommendations and supporting patient health needs.
- Managed SleepSpec orders, overseeing sales, and coordinating deliveries to ensure timely and efficient service for patients.
- Provided comprehensive patient assistance, offering support throughout their care journey and addressing inquiries to ensure a positive and seamless experience.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Contributed to a collaborative team environment through effective communication with ophthalmologists, nurses, and other staff members.
- Provided comprehensive support during emergency situations requiring immediate intervention or coordination of care amongst multiple providers within the healthcare facility.
- Regularly attended industry conferences and workshops to stay informed about new developments in eye care technology and best practices for providing excellent patient care.
- Administered eye medications for dilation and treatment.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
Ophthalmic Assistant/Administrator
Ophthalimcare - Highveld Eye Hospital
01.2014 - 01.2016
- Conducted preliminary testing and imaging to assist in accurate patient diagnosis and support clinical decision-making.
- Performed visual acuity tests and refractive assessments to aid in accurate diagnosis and treatment planning for patients.
- Conducted comprehensive history taking and performing additional diagnostic testing, including OCT, visual field (VF) assessments, biometry, and topography, to support accurate patient evaluation and treatment planning.
- Provided clinical assistance during in-room procedures, ensuring a sterile environment, preparing necessary instruments, and supporting the medical team to facilitate smooth and efficient procedures.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Prepared patient documentation for the operating theatre, including ensuring accurate consent forms, procedure details, and all necessary medical information are complete and readily available.
- Managed stock control, completing room checklists, and preparing surgical instruments and procedure packs to ensure readiness and maintain a sterile environment for each procedure.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled payment processing, and promptly responding to emails and telephone inquiries to ensure efficient communication and customer service.
Education
High School Diploma -
HTS Middelburg
Middelburg 04.2001 -
Ophthalmic Assistant Course Level 1 - Medical Technology
Ophthalmological Society of South Africa
Pretoria 04.2001 -
Ophthalmic Assistant Course Level 2 - Medical Technology
Ophthalmological Society of South Africa
Pretoria 04.2001 -
Ophthalmic Surgical Assistant Course - Medical Technology
JCAHPO
Johannesburg 04.2001 -
Life Mid-Med Hospital - premed - medical volunteer
01.2012 - 01.2013
Skills
Relationship building and management
References
- Delene De Villiers, Ophtec SA, +27 82 900 4039
- Dr Tristian Mann, Sandton Eye Specialists, +44 7388 135311
- Shelley Kidson, Sandton Eye Clinic, +27 76 685 1373
- Martisa Coetzer, Ophthalmicare - Highveld Eye Hospital, +27 60 962 9490
Certification
Certified Ophthalmic Assistant, OSSA
Timeline
Ophthalmic and Surgical Assistant
Sandton Eye Specialists - Dr Tristian Mann
01.2018 - 01.2020
Ophthalmic Assistant/Administrator
Sandton Eye Clinic - Dr Robert Daniel
01.2016 - 01.2018
Certified Ophthalmic Assistant, OSSA
11-2015
Ophthalmic Assistant/Administrator
Ophthalimcare - Highveld Eye Hospital
01.2014 - 01.2016
Life Mid-Med Hospital - premed - medical volunteer
01.2012 - 01.2013
High School Diploma -
HTS Middelburg
04.2001 -
Ophthalmic Assistant Course Level 1 - Medical Technology
Ophthalmological Society of South Africa
04.2001 -
Ophthalmic Assistant Course Level 2 - Medical Technology
Ophthalmological Society of South Africa
04.2001 -
Ophthalmic Surgical Assistant Course - Medical Technology
JCAHPO
04.2001 -
Area Manager
Ophtec SA
1 2020 - Current
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