Summary
Work History
Education
Skills
References
Timeline
Generic
Monique Anthony

Monique Anthony

Customer Service, Administrator, ECD Principal, Teacher, Facilitator, Instructor
Gordan’s Bay

Summary

With over a decade of professional experience across these areas customer service representative, principal, teaching, administrator, instructor and facilitator, I bring a unique blend of skills and a proven ability to adapt to diverse responsibilities while maintaining a high standard of performance.

Work History

Junior Instructor

Chrysalis Academy
  • Facilitate learning, Role modeling, Fitness training, Precision drilling, Student support, Safety Compliance
  • Duraction: 2 years

Principal, Administration, Gr RR teacher

Love Corner Educare

Handle all administratoin

Organize all events for the ECD center.

Teach Gr RR and do lesson plans

Cooking and cleaning

Run aftercare

Duration: 4 years




Customer Service Representative, SME, Real Time Analyst (RTA) Quality Assurance (QA)

Capability Bpo (Instacart)

The Customer Service Representative – SME – RTA – QA is a multifunctional role responsible for delivering exceptional customer service, providing subject matter expertise to team members, monitoring real-time performance, and ensuring adherence to quality standards.

Duration: 2 years

Facilitate Water and Safety

Coalition Training and Skills Development
  • Lead interactive training sessions on water safety, CPR, first aid, and emergency response techniques.
  • Use a variety of instructional methods (discussions, demonstrations, group work, role-playing, simulations) to engage diverse learner groups.
  • Deliver instruction in accordance with established curriculum and guidelines.
  • Conduct practical and theoretical assessments to evaluate participants' competency.
  • Modify teaching methods based on audience needs, including children, adults, and special populations.
  • Maintain accurate training records, attendance sheets, and certification documentation.
  • Provide feedback to participants and submit evaluation reports to program supervisors.
  • Assist with audits and inspections related to safety training standards.

Education

12o hr TEFL

Teacher Record
06-2022

ECD Level 5

False Bay College
08-2019

Digital Skills Program

Tree Tech Academy
08-2018

National Curriculum Framework (NCF)

False Bay College
01.2017

Secondary School - English 1st Language, Afrikaans 2nd Language, isiXhosa 3rd Language, Physical Science, Mathematics, Biology

Heathfield High
01.2005

Skills

Chrysalis Academy: Personal development, Life skills, Leadership Training, Computer Skills, First Aid, Fire Fighting, Basic Engineering, SPA Lifeguard Training, Precision Drilling, Military fitness, Canoeing, Sports Couching, Problem Solving, Active Listening

References

  • Chrysalis Academy - Rudi Jackson - Senior Instructor 083 963 5881
  • Love Corner Educare - Tracy Oakes - Owner 067 717 2392
  • Capability BPO - Kishmeya Jassiem - Manager 079 047 7281
  • Coalition Training and Skills Development - Ronetha Gordan - Director - 021 854 8706

Timeline

National Curriculum Framework (NCF)

False Bay College

Secondary School - English 1st Language, Afrikaans 2nd Language, isiXhosa 3rd Language, Physical Science, Mathematics, Biology

Heathfield High

Junior Instructor

Chrysalis Academy

Principal, Administration, Gr RR teacher

Love Corner Educare

Customer Service Representative, SME, Real Time Analyst (RTA) Quality Assurance (QA)

Capability Bpo (Instacart)

Facilitate Water and Safety

Coalition Training and Skills Development

12o hr TEFL

Teacher Record

ECD Level 5

False Bay College

Digital Skills Program

Tree Tech Academy
Monique AnthonyCustomer Service, Administrator, ECD Principal, Teacher, Facilitator, Instructor