Monika Willemse
Senior Logistics And Project Manager
Centurion
Summary
Detail-oriented professional with a strong background in supply chain and project management. Recognized for leadership in team development and commitment to customer satisfaction, eager to leverage skills to enhance logistics operations.
Overview
17
17
years of professional experience
Work History
Logistics & Project Manager
Tevo
Centurion, South Africa
09.2019 - Current
- Facilitated regular audits of logistics processes, ensuring compliance with industry regulations and standards.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Office Manager
Tevo
Centurion, South Africa
05.2016 - 08.2019
- Managed daily office operations, ensuring efficient workflow and adherence to policies.
- Coordinated scheduling and logistics for meetings, optimizing resource allocation.
- Oversaw inventory management, implementing systems for tracking supplies and equipment.
- Developed office procedures that improved communication and reduced response times.
- Mentored junior staff in administrative tasks, enhancing team performance and collaboration.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrator
Tevo
Centurion, South Africa
05.2014 - 04.2016
- Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Coordinated staff schedules, ensuring optimal coverage and resource allocation.
Receptionist
Tevo
Centurion, South Africa
09.2013 - 04.2014
- Managed front desk operations, ensuring efficient visitor check-in and support.
- Coordinated scheduling for meetings and conference rooms, enhancing organizational flow.
- Maintained accurate records of incoming and outgoing communications.
- Assisted with administrative tasks, including data entry and document management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Managed over 100 customer calls a day.
Salesperson
Macs Automotive
Pretoria, South Africa
02.2010 - 02.2013
- Developed and maintained strong customer relationships, fostering repeat business.
- Engaged customers, providing product knowledge to enhance sales experience.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed over 50 incoming calls a day.
- Made over 20 follow up calls a day.
Education
High School Diploma -
HTS Ligbron
Ermelo, South Africa 04.2001 -
Skills
Supply chain management
Warehouse management
Distribution management
Project management
Project tracking
Task management
Records management
Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics & Project Manager
Tevo
09.2019 - Current
Office Manager
Tevo
05.2016 - 08.2019
Administrator
Tevo
05.2014 - 04.2016
Receptionist
Tevo
09.2013 - 04.2014
Salesperson
Macs Automotive
02.2010 - 02.2013
High School Diploma -
HTS Ligbron
04.2001 -