Monicca Makgatho
Sales Consultant, Debt collector
Johannesburg
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment. Bringing excellent organizational skills and positive, upbeat demeanor to ensure efficient office operations. Well-versed in essential administrative tasks and proficient in software applications. Committed to enhancing productivity and supporting team success.
Overview
2025
2025
years of professional experience
Work History
Tender Administrator
Camblish Training Institute
09.2022 - Current
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
- Streamlined tender submission process by implementing efficient document management systems.
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Monitored outstanding invoices and performed collections duties.
- Created improved filing system to maintain secure client data.
- Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals.
- Responded to customer concerns and questions on daily basis.
Office Administrator
Camblish College
09.202 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed 25 to 50 calls a day
- Reconciled account files and produced monthly reports.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Sales Consultant
Camblish Training Institute
09.202 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Managed 30 incoming calls, emails ,whats up per day from customers
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Call Center Agent, Inbound Sales
Camblish Training Institute
09.202 - Current
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Educated customers on product and service benefits, explaining features and answering questions.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Developed extensive knowledge of products and services to better assist customers.
- Made average of 25/25 outbound and inbound calls per day.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Office Adminitrator
Mitchell House(private School)
01.2012 - 08.2012
- Reconciled account files and produced monthly reports.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Vocal Teacher
Ochrim School of Music
01.2008 - 07.2010
- Incorporated music theory education to strengthen students'' understanding of fundamental concepts in vocal performance.
- Increased student retention rates by creating engaging and interactive lessons tailored to individual needs.
- Expanded repertoire knowledge through continuous research on various genres and styles, ensuring versatile instruction methods.
- Maintained accurate records of student progress, attendance, and payments to optimize administrative processes within the business operations.
- Developed students'' confidence in their singing abilities through constructive feedback and encouragement.
- Collaborated with other teachers at multi-disciplinary studio events for cross-training opportunities between disciplines such as dance or acting classes.
- Conducted masterclasses or workshops for larger groups of aspiring singers seeking specialized guidance from an experienced professional.
- Mentored struggling students with individualized approach to enhance learning.
Receptionist
Cosmo Leisure Hotel
Feb 20 - Nov 12
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Arts - Music Education
Copa School of Arts
Pretoria,South Africa 10.2025 -
Some College (No Degree) - Media Studies
Boston City College
Polokwane 10.2025 - Current
Skills
Administrative support
Customer relationship management (CRM)
Meeting planning
Technical support
Office management
Document management
Verbal communication
Time management
Meeting coordination
Telephone reception
File maintenance
Mail handling
Customer engagement
Administrative support
Radio Presenter,TV presenter
- Hosted and co-hosted engaging live radio shows, covering trending topics, entertainment, and current affairs.
- Conducted interviews with industry experts, artists, and influencers, ensuring engaging and informative discussions.
- Developed and presented compelling content, scripts, and show formats to maintain audience interest.
- Interacted with listeners through live calls, social media, and competitions to boost engagement.
- Managed technical aspects of broadcasting, including operating studio equipment and coordinating with producers.
- Received formal training in radio presenting, voice modulation, audience engagement, and professional broadcasting techniques.
- Collaborated with the production team to plan, schedule, and promote radio segments.
Accomplishments
- Hosted and co-hosted live radio shows at We Talk Radio, creating engaging content around trending topics, entertainment, and current affairs.
- Conducted interviews with industry experts and influencers, boosting listener engagement and increasing audience interaction through live calls and social media.
- Trained in professional radio presenting, enhancing skills in voice modulation, delivery, and broadcasting techniques.
- Built a loyal listener base by delivering high-quality content and managing on-air segments efficiently.
- Secured corporate training deals for Camblish Training Institute, expanding the client base and successfully promoting their training programs.
- Played a key role in office administration, tender compilation, and event organization, contributing to the smooth operation of the business.
- Designed and sold branding services to various industries, including mining, construction, and hospitality, helping clients enhance their brand presence.
Timeline
Associate of Arts - Music Education
Copa School of Arts
10.2025 -
Some College (No Degree) - Media Studies
Boston City College
10.2025 - Current
Tender Administrator
Camblish Training Institute
09.2022 - Current
Office Adminitrator
Mitchell House(private School)
01.2012 - 08.2012
Vocal Teacher
Ochrim School of Music
01.2008 - 07.2010
Receptionist
Cosmo Leisure Hotel
Feb 20 - Nov 12
Office Administrator
Camblish College
09.202 - Current
Sales Consultant
Camblish Training Institute
09.202 - Current
Call Center Agent, Inbound Sales
Camblish Training Institute
09.202 - Current
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