Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monicaster Miyelani Matjeke

Underwriting Presales Consultant
Johannesburg

Summary

I bring a wealth of experience in both long-term and short-term insurance, with a strong focus on presale medical underwriting. My expertise lies in assessing medical risks, applying underwriting guidelines with precision, and making sound decisions that align with company policies. With a keen eye for detail, I ensure accuracy and compliance in all underwriting processes while maintaining a high standard of customer experience through excellent work ethics and strategic thinking. I take pride in my ability to effectively communicate underwriting decisions to financial advisers and brokers, fostering transparency and collaboration. Organized and dependable, I successfully manage multiple priorities with a positive attitude and a strong willingness to take on additional responsibilities to meet team and business goals. My critical thinking and analytical skills allow me to contribute significantly to the success of the organization, ensuring risk is balanced with business growth.

Overview

9
9
years of professional experience
2034
2034
years of post-secondary education

Work History

Underwriting Presales Consultant

VitalityLife
Johannesburg
12.2022 - Current
  • Evaluating and determining the validity of submitted claims
  • Assigning appropriate risk levels from details given in calls or emails
  • Attending to underwriting queries and escalating inquiries
  • Handling underwriting-related administrative tasks
  • Assisting with AWD queries for submitted underwriting cases, PIA cases, and unsolicited medical evidence
  • Compiling and sending out referrals to reinsurers for underwriting cases, including high-net-worth cases

Operations Service Consultant

Discovery
08.2020 - 11.2022
  • Managed emergency calls and dispatched assistance for stolen vehicles, hijackings, accidents, roadside, and home emergencies
  • Logged and followed up on claims
  • Processed invoices for service providers
  • Coordinated vehicle tows and claims validations
  • Liaised with brokers regarding claims and emergency assistance for clients
  • Applied critical thinking to problem-solving and decision-making

Servicing and Contractual Administrator

Discovery (VitalityLife)
01.2019 - 06.2020
  • Updated policies with trust information and assignments
  • Processed commissionable changes to VitalityLife policies
  • Verified confirmation changes and distributed to underwriting for decisions
  • Followed up on requested medical evidence
  • Established relationships with nurses and labs through email communication
  • Contacted clients telephonically when needed

Customer Relations Manager (Intern/Learner)

VitalityLife
06.2018 - Current
  • Managed daily complaint allocations to handlers
  • Sent weekly complaint update letters or emails
  • Investigated and categorized complaints
  • Resolved conflicts and negotiated mutually beneficial agreements
  • Created spreadsheets using Microsoft Excel for reporting

Data Capturer

PSConnect
07.2017 - 12.2017
  • Captured and submitted observational data
  • Conducted surveys and documented responses
  • Corrected data entry errors and maintained database accuracy

News Writer and Editor

Orange Farm News
08.2016 - 08.2017
  • Researched, wrote, and edited news stories
  • Applied media strategies to create engaging content
  • Verified facts to maintain journalistic integrity

Education

Bachelor of Business Administration - Business Administration And Management

Regenesys Business School
Johannesburg, South Africa
02.2024 - Current

FETC Long-Term Insurance -

African Resource Training Group

Diploma - Journalism

IIE Rosebank College
01.2015 - 01.2017

High School Diploma - undefined

Masibambane College
01.2002 - 01.2014

Skills

  • Medical Risk Assessment

  • Knowledge of Underwriting Guidelines

  • Attention to Detail

  • Decision-Making

  • Communication Skills

Timeline

Bachelor of Business Administration - Business Administration And Management

Regenesys Business School
02.2024 - Current

Underwriting Presales Consultant

VitalityLife
12.2022 - Current

Operations Service Consultant

Discovery
08.2020 - 11.2022

Servicing and Contractual Administrator

Discovery (VitalityLife)
01.2019 - 06.2020

Customer Relations Manager (Intern/Learner)

VitalityLife
06.2018 - Current

Data Capturer

PSConnect
07.2017 - 12.2017

News Writer and Editor

Orange Farm News
08.2016 - 08.2017

Diploma - Journalism

IIE Rosebank College
01.2015 - 01.2017

High School Diploma - undefined

Masibambane College
01.2002 - 01.2014

FETC Long-Term Insurance -

African Resource Training Group
Monicaster Miyelani MatjekeUnderwriting Presales Consultant