Monica Jacobeth Mavuso
Soshanguve,GP
Summary
Dynamic,detail-orientated professional with extensive experience at Angel Smiles Dental.Provene expertise in customer relations and POPIA compliance,recognized for creating a welcoming atmosphere while efficiently managing scheduling and client communications. Strong problem solving skills combined with a commitment to service excellence .Focused receptionist with strong multitasking abilities,motivated to positively impact business operations by managing phone calls,sorting mail,and filling paperwork. Excellent data entry and appointment scheduling skills. Well -organized administrative professional adept at answering customer questions and directing inquiries seek opportunities to improve customer relations and increase efficiency in fast-passed settings,work well under pressure multitasking to handle diverse office needs.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Receptionist
Angel Smiles Dental Practice
04.2023 - 10.2025
- Welcoming of incoming patients profesionally
- Handling of cash, card or EFT payments
- Assist patients/clients with opening of files
- Confirmation of benefits with Medical aids
- Liaising with suppliers, labs with ordering of materials, dental supplies and office supplies
- Corresponding with clients through calls, emails.
- Scheduling of appointments
- Filing
- Providing friendly and knowledgeable assistance
- Keep reception clean and tidy
- Resolve client problems, complaints
- Escalated sever matters to management
- Ordering and stocking of office supplies
- Ensure POPIA compliance in handling patient data
Receptionist
Billy Maintenance and Supplies
09.2018 - 07.2021
- Maintained confidentiality of information regarding clients and company
- Greet incoming visitors and customers
- Correspondence through calls, emails
- Manage multiple tasks and met time sensitive deadlines
- Answering calls and making sure clients are happy
- Confirm appointments, update clients records
- Answer central telephone system and directed calls accordingly
Sales Assistant
Russell Furniture Store
10.2014 - 11.2018
- Worked flexible hours across night, weekend and holiday shifts
- Demonstrated leadership skills in managing projects
- Excellent communication skills, both verbal and written
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations
- Proved successful working with tight deadlines and a fast paced environment.
- Delivered services to customers' locations within specific time frames.
- Gained extensive knowledge in data entry, analysis and reporting
Merchandiser and Customer service
Jam Clothing
11.2014 - 07.2015
- Worked well in team setting, providing support and guidance
- Worked effectively in fast paced environment
- Excellent communication skills
Cashier
Waltoo Meat and Chicken
05.2007 - 06.2013
- Welcomed customers and helped with their needs around the shop
- Worked closely with shift manager to solve problems and handle customer concerns
- Assisted customers complete purchases, locate items and join reward programmes.
- Operated cash register for cash, credit card transactions with excellent accuracy levels.
- Tallied cash drawer at the beginning and end of each work shift
- Handled cash with high accuracy and took care to check bills for fraud
- Responded promptly to requests for assistance, spills and inquiries.
Education
High School Diploma -
Boikagong Secondary
Rustenburg, South Africa 04.2001 -
Skills
Patient communication& relations
Appointment scheduling &management
POPIA compliance & data security
Book keeping & invoicing
Office management & admin
Telephone skills
Problem-solving &multitasking
customer service & relations
communication & teamwork
References
- Emma Nene, Russells Furniture, 0123200477/0712005252
- Mr Bryan, Billy Maintenance and Supplies, 0120125506/0839535902
- Sinethemba Mpetsheni, Angel Smiles, 0818906959
Personal Information
- ID Number: 810702099408
- Date of Birth: 1981-07-02
- Nationality: South African
- ID Type: S.A.BURGER/S.A.CITIZEN
- ID Number: 810702 0994 08
Timeline
Receptionist
Angel Smiles Dental Practice
04.2023 - 10.2025
Receptionist
Billy Maintenance and Supplies
09.2018 - 07.2021
Merchandiser and Customer service
Jam Clothing
11.2014 - 07.2015
Sales Assistant
Russell Furniture Store
10.2014 - 11.2018
Cashier
Waltoo Meat and Chicken
05.2007 - 06.2013
High School Diploma -
Boikagong Secondary
04.2001 -