Monica Fikile Kabini
Public Relations Management Graduate
Kwamhlanga
Summary
Dedicated and organized professional who holds a diploma in public relations management with 10+ years of experience in various fields, seeking to leverage my skills in communication, problem-solving, and time management to secure an administrative role. Proven ability to work efficiently, manage multiple tasks, and provide exceptional customer service. Proficient in MS Office and Google Suite, with experience in data entry, record-keeping, and office management. Committed to delivering high-quality support and contributing to a productive and successful team.
Overview
13
13
years of professional experience
Work History
COVID-19 Screener
Thokozani Senior Phase School
Tweefontein
11.2020 - 03.2021
- Provided assistance with distribution of face masks.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Obtained temperatures of all individuals at entry of school facility and asked screening questions.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Catering Assistant
Hunadi's Trading
Middleburg
12.2022 - Current
- Coordinated closely with other staff members during events for smooth service delivery.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled logistics related to transportation of equipment and materials between venues, ensuring punctual arrival at event sites.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
Retail Clerk / Cashier
Cashbuild Tweefontein
Tweefontein
03.2011 - 12.2015
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased store revenue by upselling products and promoting special offers to customers.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
- Actively participated in-store meetings, offering suggestions for improvements based on customer feedback and personal observations.
- Used POS system to process sales and returns
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
General Assistant
Thokozani Senior Phase School
Tweefontein
03.2021 - 12.2021
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Responded to telephone and in-person school parents inquiries.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Completed large photocopying and reported faulty machinery and equipment to school principal.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated events logistics, resulting in successful school committee meetings, interview sessions for the school.
Education
Diploma in Public Relations Management - Public Relations, Advertising, And Applied Communication
University of South Africa
Pretoria04.2021
ICDL Profile Certificate in Computer - Computer And Information Systems Security
Tholulwazi info Centre
Kwaggafontein11.2015
Grade 12 Senior Certificate - Senior Certificate
Hendrick Verwoed High School
Pretoria 12.2004
Skills
Problem-Solving
Excellent written and communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Planning and Coordination
Multitasking Abilities
Good Telephone Etiquette
Flexible and Adaptable
Data Entry
Customer Relations
Namesignature
MF. Kabini
Personal Information
- ID Number: 850803 0380 087
- Ethnicity: African
- Date of Birth: 08/03/85
Disabilitystatus
None
Criminalrecord
None
References
- Mr. Mahlangu, Acting principal, Thokozani Senior Phase School, 0827658557
- Mumsy Mgidi, Hunadi's Trading , 0662902128
- Elmon Nkambule, Former assistant manager, Cashbuild Tweefontein, 0721030887
Disclaimer
I declare that the above information is correct and true to the best of my knowledge.
Timeline
Catering Assistant
Hunadi's Trading
12.2022 - Current
General Assistant
Thokozani Senior Phase School
03.2021 - 12.2021
COVID-19 Screener
Thokozani Senior Phase School
11.2020 - 03.2021
Retail Clerk / Cashier
Cashbuild Tweefontein
03.2011 - 12.2015
Diploma in Public Relations Management - Public Relations, Advertising, And Applied Communication
University of South Africa
ICDL Profile Certificate in Computer - Computer And Information Systems Security
Tholulwazi info Centre
Grade 12 Senior Certificate - Senior Certificate
Hendrick Verwoed High School