Monica Felicia Volpe Poittevin
ID: 7410130902087
Johannesburg
Summary
Results-driven and organized professional with extensive experience in office management, leadership, and customer service.
Also, a certified personal fitness trainer with a passion for helping others achieve their goals.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Office Manager
FirstLIFE Online Intermediated Solutions
01.2021 - Current
- Manage and coordinate daily office operations, ensuring seamless execution and efficiency
- Supervise and lead administrative staff, providing guidance, training, and support to ensure team success
- Develop, implement, and maintain administrative policies and procedures to optimize office operations
- Coordinate travel arrangements, meetings, and events for senior management and staff
- Handle sensitive and confidential matters with discretion and professionalism
- Provide exceptional customer service, responding to client inquiries and resolving issues promptly
- Maintain accurate and up-to-date records
- Collaborate with senior management to develop and implement strategic plans and initiatives
- Provide exceptional customer and suppliers service, responding to client inquiries, and resolving issues promptly
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Office Manager
Merge Designs (Pty) Ltd
01.2019 - 01.2021
- Manage and coordinate daily office operations, ensuring seamless execution and efficiency
- Supervise and lead administrative staff, providing guidance, training, and support to ensure team success
- Develop, implement, and maintain administrative policies and procedures to optimize office operations
- Coordinate travel arrangements, meetings, and events for senior management and staff
- Handle sensitive and confidential matters with discretion and professionalism
- Provide exceptional customer service, responding to client inquiries and resolving issues promptly
- Maintain accurate and up-to-date records
- Collaborate with senior management to develop and implement strategic plans and initiatives
- Provide exceptional customer and suppliers service, responding to client inquiries, and resolving issues promptly
Personal Fitness Trainer
Unique Physique Personal Training Studio
01.2010 - 01.2019
- Conduct group and one-on-one training sessions with clients, creating personalized fitness programs to achieve individual goals
- Demonstrate exercises, provide guidance on proper form and technique, and monitor client progress
- Develop and implement customized workout plans, including strength training, cardio, and flexibility exercises
- Provide ongoing support and motivation to clients, helping them reach their fitness goals
- Maintain accurate records of client progress
Skills
- Office management and administration
- Leadership and team management
- Customer service and relations
- Time management and organization
- Communication and interpersonal skills
Organizational skills
Office administration
Staff management
Personal Qualities
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong team player with a collaborative approach
- Friendly and approachable with a positive attitude
- Flexible and adaptable with a willingness to learn and take on new challenges
Timeline
Office Manager
FirstLIFE Online Intermediated Solutions
01.2021 - Current
Office Manager
Merge Designs (Pty) Ltd
01.2019 - 01.2021
Personal Fitness Trainer
Unique Physique Personal Training Studio
01.2010 - 01.2019