Summary
Overview
Work History
Skills
Personal Qualities
Timeline
Generic

Monica Felicia Volpe Poittevin

ID: 7410130902087
Johannesburg

Summary

Results-driven and organized professional with extensive experience in office management, leadership, and customer service.

Also, a certified personal fitness trainer with a passion for helping others achieve their goals.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Office Manager

FirstLIFE Online Intermediated Solutions
01.2021 - Current
  • Manage and coordinate daily office operations, ensuring seamless execution and efficiency
  • Supervise and lead administrative staff, providing guidance, training, and support to ensure team success
  • Develop, implement, and maintain administrative policies and procedures to optimize office operations
  • Coordinate travel arrangements, meetings, and events for senior management and staff
  • Handle sensitive and confidential matters with discretion and professionalism
  • Provide exceptional customer service, responding to client inquiries and resolving issues promptly
  • Maintain accurate and up-to-date records
  • Collaborate with senior management to develop and implement strategic plans and initiatives
  • Provide exceptional customer and suppliers service, responding to client inquiries, and resolving issues promptly
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Office Manager

Merge Designs (Pty) Ltd
01.2019 - 01.2021
  • Manage and coordinate daily office operations, ensuring seamless execution and efficiency
  • Supervise and lead administrative staff, providing guidance, training, and support to ensure team success
  • Develop, implement, and maintain administrative policies and procedures to optimize office operations
  • Coordinate travel arrangements, meetings, and events for senior management and staff
  • Handle sensitive and confidential matters with discretion and professionalism
  • Provide exceptional customer service, responding to client inquiries and resolving issues promptly
  • Maintain accurate and up-to-date records
  • Collaborate with senior management to develop and implement strategic plans and initiatives
  • Provide exceptional customer and suppliers service, responding to client inquiries, and resolving issues promptly

Personal Fitness Trainer

Unique Physique Personal Training Studio
01.2010 - 01.2019
  • Conduct group and one-on-one training sessions with clients, creating personalized fitness programs to achieve individual goals
  • Demonstrate exercises, provide guidance on proper form and technique, and monitor client progress
  • Develop and implement customized workout plans, including strength training, cardio, and flexibility exercises
  • Provide ongoing support and motivation to clients, helping them reach their fitness goals
  • Maintain accurate records of client progress


Skills

  • Office management and administration

  • Leadership and team management

  • Customer service and relations

  • Time management and organization

  • Communication and interpersonal skills

Organizational skills

Office administration

Staff management

Personal Qualities

  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Strong team player with a collaborative approach
  • Friendly and approachable with a positive attitude
  • Flexible and adaptable with a willingness to learn and take on new challenges

Timeline

Office Manager

FirstLIFE Online Intermediated Solutions
01.2021 - Current

Office Manager

Merge Designs (Pty) Ltd
01.2019 - 01.2021

Personal Fitness Trainer

Unique Physique Personal Training Studio
01.2010 - 01.2019

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Monica Felicia Volpe PoittevinID: 7410130902087