Monica Stuma
Event Management and Customer Service
Cape Town
Summary
Event Management graduate with expertise in tourism, hospitality, and customer service. I have experience in roles such as Personal Assistant, Sales Assistant, Event Management Intern, and Insurance Sales Advisor, showcasing her skills in administration, client relations, and event coordination. I am proficient in multitasking, time management, marketing strategies, and communication, making me a reliable and adaptable team player. My passion for delivering excellent service and creating memorable experiences drives my professional success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator
Sweet Lion Heart
Cape Town
09.2024 - Current
- Understanding the value of presenting the company’s product and brand to deliver the best possible customer experience.
- Packaging customer orders.
- Managing the front door.|Handing over orders to customers, collecting, and delivery drivers.
- Stock take for the dry store.
- Deep Clean Dry Store.
- Studio lock-up.
- Answering the phone.
- Customer relations.
- Assisting with order processing when required to do so.
- Managing the IG inbox on the Saturday shift.
- Follow up on non-collections.
- Managing delivery driver collections.
- Putting together the delivery driver schedule.
- Ad hoc admin assistance.
Personal Assistant
Sanlam
Cape Town
01.2024 - 09.2024
- Handling administrative requests and queries from a senior manager.
- Planning meetings and taking detailed minutes.
- Assist in the preparation of regularly scheduled reports.
- Updated clients on their policies through calls.
- Handling internal and external calls efficiently and professionally.
- Office management.
Sales Assistant
Sweet As Pie
Cape Town
08.2022 - 04.2023
- Arranged products for optimal display at food market.
- Address customer needs promptly.
- Oversaw cleanliness maintenance of food stand.
- Greeted and assisted customers.
Event Management Intern
V&A Waterfront
Cape Town
02.2022 - 07.2022
- Front of house: greeting guests, providing directions, and sharing venue and event information.
- Answer incoming calls and emails, and assist in answering inquiries about upcoming events.
- Assist the floor manager in setting up and overseeing cleanliness quality standards.
- Events assist in food preparation based on specific menus, setup, and prep.
- Rotation through our tenants, and assisting them with prep.
Insurance Sales Advisor
Sanlam
Cape Town
09.2020 - 04.2021
- Managing client interactions.
- Increased Sanlam brand visibility through excellent client service.
- Providing financial advice, along with a financial plan, in line with the customer value proposition.
- Engaged clients during consultations.
- Developed and executed strategic plans to boost insurance sales.
Promoter
Daymon
Cape Town
01.2018 - 06.2018
- Influenced buyer decisions through compelling promotional strategies.
- Distributed product samples and brochures to customers.
- Delivered comprehensive details about new products.
- Guided customers through product choices.
- Setting up promotional stands and booths.
Education
National Diploma in Event Management - Project Management, Event Practice, Marketing, Financial Business Management, Tourism Guidance
Cape Peninsula University of Technology
Cape Town11.2022
Grade 12 -
Sophumelela Secondary school
Cape Town11.2017
Skills
- Proficient in Multitasking
- Clear Verbal and Written Communication
- Strong Customer Service Skills
- Deadline-Oriented Scheduling
- Effective Stress Control
- Marketing strategies
- Supportive Team Participant
- Trustworthy Professional
- Knowledge of software
- Effective Prioritization
- Quick Problem Resolution
- Adaptable Mindset
- Administrative Leadership
- Office management
Certification
- Junior Achievement Program Participant, Certificate of Participation, Grade 12
- Achieved proficiency in typing through online assessments conducted by Alison for the Information Technology module
- Event Planning Certificate, Kiddies Party - Successfully planned and executed a children's party as part of the Event Practice module
Projects
- Participated in a two-week Event Practice workshop.
- Project Management Assignment: Designed a poster showcasing project planning and execution strategies.
References
- Zizi Lujabe, Sweet As Pie, Cape Town, Western Cape, 074 468 8682
- Ayabulela Zoya, V&A Waterfront, Cape Town, Western Cape, 074 468 8682
- Nandipha Kokolo, Sanlam, Cape Town, Western Cape, 073 122 1525
Timeline
Administrator
Sweet Lion Heart
09.2024 - Current
Personal Assistant
Sanlam
01.2024 - 09.2024
Sales Assistant
Sweet As Pie
08.2022 - 04.2023
Event Management Intern
V&A Waterfront
02.2022 - 07.2022
Insurance Sales Advisor
Sanlam
09.2020 - 04.2021
Promoter
Daymon
01.2018 - 06.2018
- Junior Achievement Program Participant, Certificate of Participation, Grade 12
- Achieved proficiency in typing through online assessments conducted by Alison for the Information Technology module
- Event Planning Certificate, Kiddies Party - Successfully planned and executed a children's party as part of the Event Practice module
National Diploma in Event Management - Project Management, Event Practice, Marketing, Financial Business Management, Tourism Guidance
Cape Peninsula University of Technology
Grade 12 -
Sophumelela Secondary school
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