MONICA MOKGALA

Wellness Coordinator

• Stakeholder Engagement & Relationship Management: Engaged with stakeholders to develop comprehensive wellness plans tailored to client needs.
  Built and maintained strong relationships with clients and both internal and external stakeholders.
  Advised and guided stakeholders on creative concepts, logistics, and wellness strategies to enhance program effectiveness.
  Liaised with branding, marketing, and communications teams to effectively promote wellness initiatives.
  Developed a marketing and communication strategy that significantly increased awareness and participation in wellness programs.
  
• Event Coordination & Project Management: Coordinated wellness days from planning through to execution, ensuring smooth and successful events.
  Planned and executed a successful service provider workshop, enhancing collaboration and service delivery standards.
  Managed service delivery and maintained high standards with external service providers.
  Developed and facilitated strategies to increase awareness and participation in wellness programs, driving client engagement.
  
• Service Delivery & Continuous Improvement: Delivered on service level agreements (SLAs) made with clients, ensuring satisfaction and repeat business.
  Made recommendations for improving client services, contributing to enhanced service delivery.
  Drove continuous improvement initiatives to optimize the delivery of wellness services and enhance client satisfaction.
  Created and implemented a successful stock management system that streamlined inventory processes and reduced operational costs.
  
• Budget & Financial Management: Ensured effective administration of operational costs within budget, identifying areas of financial risk.
  Achieved company targets, revenue, and profit objectives as outlined in the annual plan.
  Managed budgets for wellness initiatives, ensuring alignment with financial goals and client expectations.
  
• Reporting & Analysis: Established appropriate reporting and control measures, ensuring accurate tracking of wellness program outcomes.
  Provided support in capturing health information in required systems, ensuring compliance and accuracy.
  Attended provincial forums and meetings, presenting statistics and trends to inform future wellness strategies.
  
• Client Support & Advisory: Established and provided ongoing support to clients, addressing queries and concerns promptly.
  Guided stakeholders in the proper capture and management of health data to ensure seamless service delivery.
  

• Managed marketing briefs and email distribution for monthly health promotions and campaigns.
• Oversaw stock and budget management for marketing initiatives.
• Handled member communications on social media, aligning content with the Scheme’s strategic plan.
• Conducted surveys, managed response rates, and ensured timely resolution of member queries and complaints.
• Led research, Corporate Social Investment (CSI) projects, and provided competitor analysis and PR support.
• Managed digital marketing efforts, including SMS campaigns and event planning for members.
• Ensured compliance with the Corporate Identity (CI) manual across social media platforms.

• Led innovation for existing and new products, and managed product comparison projects.
• Developed and implemented corporate strategies, and managed research and Corporate Social Investment (CSI) projects.
• Conducted monthly departmental audits and quality checks.
• Managed promotional material stock and developed a social media strategy for the Scheme.
• Handled broker and member queries, and coordinated content for newsletters, portals, and websites.
• Managed invoices, budgets, and administration for CSI projects, including SMS campaigns.
• Oversaw relationships with suppliers and agencies, including print runs and marketing briefs.
• Coordinated internal and external events, prepared social media content, and managed brand awareness projects.
• Managed stock, broker relationships, and service oversight.
• Supported project management for new business and retention, and resolved queries through various channels.
• Processed applications, claims, and managed workflows, compiling reports and managing correspondence.

• Conducted BEE (Broad-Based Black Economic Empowerment) verifications, ensuring compliance with industry standards and contributing to the company’s strategic goals.
• Managed procurement processes, including sourcing, negotiating, and purchasing goods and services, ensuring alignment with the company’s supply chain strategies.
• Evaluated supplier performance and maintained strong relationships with vendors to secure favorable terms and meet organizational needs.
• Collaborated with internal stakeholders to align purchasing decisions with business objectives, optimizing cost-efficiency and supply chain operations.
• Monitored and managed inventory levels, ensuring timely availability of materials while minimizing excess stock.
• Assisted in the development and implementation of procurement strategies, contributing to the overall effectiveness of the supply chain department.
• Prepared and analyzed reports on purchasing activities, providing insights to improve procurement processes and support decision-making.