Support Engineer with extensive experience in providing technical support for Microsoft 365, Google Workspace, Mimecast, and Proofpoint. Proven track record in troubleshooting complex issues, managing incident logging, and vendor escalations to ensure swift resolutions. Skilled in configuring security solutions and conducting training sessions for enterprise clients. Previous role as IT Support Specialist at Capitec Bank involved diagnosing hardware and software issues, compiling reports for senior management, and implementing proactive IT solutions. Career began with an internship as Junior IT Desktop Support at Aztec South Africa, focusing on software installations and network troubleshooting. Strong competencies in client relationship management, networking, and documentation. Aspires to leverage expertise in a challenging environment to enhance organisational IT infrastructure.
Hi, I’m
MONICA MNTANYWA
IT Support Engineer
Cape Town
Summary
Overview
11
years of professional experience
4036
years of post-secondary education
10
Certificates
2
Languages
Work History
Grove Group RSA
Support Engineer
10.2017 - Current
Job overview
- Provide technical support for Microsoft 365, Google Workspace, Mimecast, Proofpoint Essentials & Enterprise
- Research and troubleshoot complex technical issues, guiding users via phone, email, and remote sessions
- Configure and deploy security solutions for enterprise clients
- Manage incident logging and vendor escalations to ensure quick resolutions
- Conduct demos and training sessions for Proofpoint Essentials clients
- Assist clients with DNS configurations, account setups, and security implementations
Capitec Bank
IT Support Specialist
11.2015 - 09.2017
Job overview
- Provided end-user support for Capitec Bank’s campus, branches, and regional offices
- Diagnosed and resolved hardware and software issues related to Microsoft systems and mobile devices
- Managed incident logging, troubleshooting, and escalation to vendors
- Compiled weekly and monthly reports for senior management
- Assisted in proactive maintenance and implementation of IT solutions to prevent recurring incidents
Aztec South Africa
Junior IT Desktop Support (Internship)
07.2014 - 12.2014
Job overview
- Provided first-line support for software installations, network troubleshooting, and hardware maintenance
- Installed and configured desktop applications, antivirus programs, and printers
- Assisted in setting up new workstations and domain integration
- Resolved LAN and WAN connectivity issues for corporate users
Education
Cape Peninsula University of Technology
National Diploma from Information Technology
University Overview
Cape Peninsula University of Technology
BTech from Project Management
University Overview
Skills
Microsoft 365
Certification
• Azure Administrator Associate (AZ-104)
Timeline
• Azure Administrator Associate (AZ-104)
05-2025
Azure Fundamentals (AZ-900)
03-2025
TEFL Certificate
07-2024
Web Development
10-2023
Introduction to Coding
08-2023
Google Workspace Deployment Services Credential
07-2023
Microsoft 365 Fundamentals (MS-900)
06-2023
Cyber Leadership Certification – Proofpoint Certified Phishing Specialist
01-2023
Secure Email Gateway – Level 2 Gladiator Certification (Mimecast)
10-2022
Secure Email Gateway – Level 1 Warrior Certification (Mimecast)
09-2022
Support Engineer
Grove Group RSA
10.2017 - Current
IT Support Specialist
Capitec Bank
11.2015 - 09.2017
Junior IT Desktop Support (Internship)
Aztec South Africa
07.2014 - 12.2014
Cape Peninsula University of Technology
National Diploma from Information Technology
12.2014
Cape Peninsula University of Technology
BTech from Project Management
02.2020
Languages
Xhosa
English
References
References
- Ms. N Currie, Senior Support Specialist, Capitec Bank, 021 809 4017, 071 883 8883
- Mr. A Wilson, Senior Network Technician, Aztec South Africa, 021 700 7460, 072 980 9791
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