Monica Kalo
Cape Town
Summary
Hospitality operations professional with 4+ years’ experience managing lodges, serviced apartments, and eco-tourism properties. Skilled in staff supervision, guest accommodations, food & beverage operations, HR, budgeting, and event coordination, achieving 95%+ guest satisfaction. Proven ability to optimize operations, reduce costs, and enhance service quality. Seeking supervisor/manager roles in hotels, resorts, or serviced apartments with visa sponsorship.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality & Property Manager
La Croix Avenue Apartments
08.2024 - Current
- Managed 7 serviced apartments with 95% occupancy and 4.9/5 guest ratings
- Supervised staff in housekeeping, childcare, and maintenance, increasing operational efficiency by 20%
- Oversaw guest services, VIP experiences, and concierge support
- Managed budgeting, procurement, and inventory control
- Coordinated guest events and special requests, delivering seamless experiences
Hospitality & Lodge Operations Manager (formerly Base Camp Hospitality Manager)
Conservation Lower Zambezi
03.2022 - 07.2025
- Directed operations of 6 chalets and 3 dormitories, managing accommodations, food service, and budgets
- Planned and supervised meals, blending international and local cuisine, ensuring chefs had all resources available
- Welcomed and oriented guests, providing tours and personalized VIP services
- Supervised 20+ staff, managing HR, payroll, contracts, attendance, and scheduling
- Coordinated events and guest programs, ensuring flawless execution
- Implemented compliance and safety audits, raising hygiene and operational standards
- Developed and delivered staff training programs, reducing turnover by 25%
Cleaning Supervisor & Office Administrator
Spotless Waste Management & Recycling
01.2021 - 02.2022
- Supervised 10+ staff across corporate and residential sites
- Improved client satisfaction by 30% through quality-control processes
- Handled scheduling, payroll support, and compliance documentation
Education
B.A. - Environmental Education
University of Zambia
01.2021
Skills
- Hospitality & Operations
- Guest Relations & VIP Experience
- Housekeeping & Accommodation
- Budgeting & Cost Control
- F&B Management
- HR & Payroll Administration
- Event & Conference Coordination
- Staff Training & Development
- PMS & Office Tools
- Customer service
Certification
- First Aid & CPR (2024)
- Community Development & Safeguarding (2022)
- Project Planning & Management (2021)
- Monitoring & Evaluation (2021)
Languages
English – Fluent
References
Available upon request
Accomplishments
- Improved guest satisfaction by 20% through operational enhancements and personalized services
- Optimized budgets, inventory, and staffing, reducing operational costs while maintaining quality
- Successfully managed VIP and corporate guest visits, including lodging, F&B, and events
Timeline
Hospitality & Property Manager
La Croix Avenue Apartments
08.2024 - Current
Hospitality & Lodge Operations Manager (formerly Base Camp Hospitality Manager)
Conservation Lower Zambezi
03.2022 - 07.2025
Cleaning Supervisor & Office Administrator
Spotless Waste Management & Recycling
01.2021 - 02.2022
B.A. - Environmental Education
University of Zambia