Monica Basi
Office Administrator
Campton Park,GP
Summary
Diligent Office Administrator with background in branch administration and proven track record of fostering efficient office operations and enhancing customer satisfaction. Successfully managed administrative tasks, streamlined processes, and supported branch goals. Demonstrated excellent organizational and communication skills, ensuring smooth daily operations and effective team coordination.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Creditors Clerk (Finance)
Eazi Access Rental Head Office
01.2025 - Current
- Accounts payable: Manage accounts on D365 system.
- Processed high volumes of invoices and payment requests, ensuring accuracy and compliance with company policies.
- Reconciled vendor statements and resolved discrepancies promptly, maintaining strong supplier relationships and reducing errors.
- We utilised a digital filing system that streamlined invoice retrieval and improved workflow efficiency across the department.
- Collaborated with cross-functional teams to enhance procurement processes, resulting in improved turnaround times for payments.
- Monitored accounts payable aging reports to prioritize payments, effectively managing cash flow and optimizing budget allocations.
- Assisted with month-end closing activities, ensuring timely financial reporting and adherence to internal controls and audit requirements.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained good working relationships with vendors and resolved disputes.
Site Administrator
Eazi Access Rental Pty LTD
07.2022 - 12.2024
- Supported financial operations by processing invoices and expense reports, ensuring accuracy and timely submissions for reimbursement.
- Processed incoming requests and inquiries, enhancing communication and response times for clients and team members.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Coordinated office supplies and inventory management, maintaining optimal stock levels to support daily operations.
- Implemented filing systems and organized documentation, improving accessibility and reducing retrieval times for essential records.
- Developed and maintained positive relationships with clients, fostering trust and enhancing overall customer satisfaction.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
Debtors Clerk
Eazi Access Rental Pty LTD
01.2021 - 06.2022
- Reconciled debtor accounts, identifying discrepancies and implementing corrective measures to enhance accuracy in financial reporting.
- Collaborated with sales and finance teams to streamline billing procedures, improving overall efficiency in the accounts receivable process.
- Utilized effective communication techniques to negotiate payment plans, enhancing collection rates and maintaining client relationships.
- Implemented streamlined processes for account follow-ups, reducing overdue accounts and improving operational efficiency.
- Collaborated with cross-functional teams to resolve disputes and ensure timely resolution of outstanding debts, enhancing overall customer satisfaction.
- Analyzed account data to identify trends and areas for improvement, contributing to strategic decision-making for debt recovery efforts.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed and managed customer invoicing and payment schedules, ensuring timely collections and reducing outstanding debts.
Branch Administrator/Receptionist
Eazi Access Rental Pty LTD
06.2018 - 12.2020
- Managed daily office operations, ensuring efficient workflow and seamless communication among staff and clients.
- Coordinated scheduling and appointments, optimizing resource allocation and improving client satisfaction with timely service.
- Supported financial transactions by processing payments and maintaining accurate records, enhancing operational efficiency.
- Assisted in maintaining inventory levels, ensuring essential supplies were readily available for daily operations.
- Facilitated training sessions for new staff, promoting adherence to company policies and enhancing team collaboration.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
Sales and Administration
MA-BAKER FOODS
08.2014 - 01.2016
- Office Administration, Telesales and Invoicing
- Processing of orders Using pastel Evolution.
- Updating the drivers route sheets on the system
- Managing busy Switchboard, Filling invoices
- Handling customer complaints and solving delivery problems.
- Daily banking
- Procurement and supply management.
- Developed and maintained comprehensive administrative processes, enhancing organizational efficiency and supporting sales team operations effectively.
- Collaborated with cross-functional teams to streamline inventory management, improving product availability and reducing delays.
- Managed customer inquiries and order processing, ensuring timely responses and high levels of satisfaction with service delivery.
Sales and office administration
AJ’s Pies Factory
03.2012 - 08.2014
- Office administration, running daily sales reports using Pastel Accounting.
- Calling and receiving calls from customers for orders
- Ordering stock for the production team
- Processing of orders using Pastel Accounting.
- Updating drivers route sheets on the system
- Planning the driver’s routes
- Analyzing sales by customer, by item and stock on hand
- Filling documents and invoices, Handling customer complaints
- Excellent communication skills, both verbal and written.
- Managed customer inquiries and order processing, ensuring timely responses and enhanced customer satisfaction.
- Developed and maintained filing systems for sales records, improving data retrieval efficiency and organization.
- Coordinated inventory management, tracking stock levels and optimizing supply orders to minimize shortages.
Education
No Degree - Bachelor of Education
UNISA
04.2001 -
Office Admin And Computer Literacy Certificate
Unischool
04.2001 -
Grade 12 - Accounting And Finance
Amatshezulu High School
01.2007
Skills
Invoice processing
Vendor reconciliation
Financial reporting
Procurement processes
Office administration
Payment processing
D365 system
Administrative support
Accounts payable
Cash flow management
Discrepancy resolution
Supplier relationships
Software proficiency: D365
Software proficiency: Pastel
References
- Simone Potgieter (Group Credit Controller Manager Finance) simone.potgieter@eazi.co.za: +27 83 383 3174 Eazi Access Rental Pty LTD - Head Office
- Sonja Grieb (Sub-Operations Managing) sonja.grieb@eazi.co.za: +27 82 069 2944 Eazi Access Rental - Secunda
- Jaques Snyman (Sub-Depot manager) jaques.snyman@eazi.co.za: +27 78 019 0789 Eazi Access Rental - Richards Bay
- Tarryn, Ballard (Managing Director) 082 308 6636, AJ's Pies & Ma-Baker pies
- Marius Wessels (Regional General Manager) marius.wessels@eazi.co.za: +27 81 019 1460 Eazi Access Rental - Durban
Interests
Sports: fitness and running, Art: Photography, music, cooking, interior design, and fashion design, Human Sciences: Psychology and sociology
Accomplishments
- Lilizela Awards price at Happy hippo Accommodation in 2016 And rated TOP EXCELLENCE on Trip Advisor while employed there.
- Chief Prefect and Class Representative Amatshezulu High School 2007
- Prefect at Amatshezulu High School 2004 to 2006
- Certificate of excellence in IsiZulu language at Amatshezulu High School 2007
- Certificate of Excellence in Neatness at Amatshezulu High School 2007
Timeline
Creditors Clerk (Finance)
Eazi Access Rental Head Office
01.2025 - Current
Site Administrator
Eazi Access Rental Pty LTD
07.2022 - 12.2024
Debtors Clerk
Eazi Access Rental Pty LTD
01.2021 - 06.2022
Branch Administrator/Receptionist
Eazi Access Rental Pty LTD
06.2018 - 12.2020
Sales and Administration
MA-BAKER FOODS
08.2014 - 01.2016
Sales and office administration
AJ’s Pies Factory
03.2012 - 08.2014
No Degree - Bachelor of Education
UNISA
04.2001 -
Office Admin And Computer Literacy Certificate
Unischool
04.2001 -
Grade 12 - Accounting And Finance
Amatshezulu High School