Mongikazi Dube
Johannesburg
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
11
11
years of professional experience
Work History
OFFICE MANAGER & SALES ADMINISTRATOR
MANNEQUIN WORKS
Johannesburg
11.2022 - 05.2024
- Delivered exceptional customer service by managing over 40 sales inquiries daily, achieving 95% satisfaction rate.
- Maintained confidentiality of employee and company records with complete adherence to data protection policies.
- Executed 50+ monthly online sales transactions, providing accurate quotations and invoices for order fulfillment.
- Reconciled hundreds of accounts payable and receivable transactions monthly, ensuring zero-error audit compliance.
- Oversaw inventory management by ordering supplies weekly, reducing shortages by 20%.
- Streamlined operations by implementing a new filing system, cutting document retrieval time by 30%.
- Facilitated communication between three departments, enhancing cross-department response time by 25%.
OFFICE ADMINISTRATOR ASSISTANT
MLM & ASSOCIATES
01.2017 - 09.2019
- Resolved approximately 25 daily customer inquiries via calls, emails, and faxes, ensuring high client satisfaction.
- Coordinated financial processing, registrations, and recordkeeping to ensure policy compliance and accuracy.
- Enhanced information retrieval time by 30% through effective management of electronic and paper filing systems.
- Demonstrated strong multitasking abilities across diverse administrative responsibilities in multiple departments.
- Minimized administrative errors through diligent proofreading and quality control of office documents.
- Enforced confidentiality protocols to safeguard sensitive company and client data effectively.
RECEPTIONIST
COSMO PARADISE GUEST HOUSE
06.2013 - 06.2016
- Streamlined daily check-in processes for over 10 guests, enhancing service quality and customer satisfaction.
- Maintained welcoming front office through organized reception procedures and professional interactions.
- Coordinated and scheduled appointments, improving operational efficiency across departments.
- Processed room deposits, fees, and payments with a 100% accuracy rate.
- Ensured protection of sensitive guest information by adhering to strict data security protocols.
Education
BA(HONS) - PSYCHOLOGY
University of South Africa
01.2019
BA(DEGREE) - PSYCHOLOGY
University of South Africa
01.2017
Higher Certificate - Business Administration
PC Training and Business College
01.2012
Skills
- Office management and administration
- Sales and payroll administration
- Invoice processing and procurement
- Customer sales support
- Document formatting and data entry
- Customer relationship management
- Report writing and scheduling
- Attention to detail and problem solving
Transport
Yes
Languages
- English
- IsiZulu
References
- Jackie Moshweu, Sales Manager, Mannequin Works, 083 480 5680
- Samantha Mthembu, Operations Manager, MLM & Associates, 082 974 2216
- Rodwell Dust, Director, Cosmo Paradise Guest House, 084 735 9159
Personal Information
- Health Status: Good
- Notice Period: Immediately
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
Timeline
OFFICE MANAGER & SALES ADMINISTRATOR
MANNEQUIN WORKS
11.2022 - 05.2024
OFFICE ADMINISTRATOR ASSISTANT
MLM & ASSOCIATES
01.2017 - 09.2019
RECEPTIONIST
COSMO PARADISE GUEST HOUSE
06.2013 - 06.2016
BA(HONS) - PSYCHOLOGY
University of South Africa
BA(DEGREE) - PSYCHOLOGY
University of South Africa
Higher Certificate - Business Administration
PC Training and Business College
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