Mongezi Mfeka
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at SNK Piano Movement. Excelled in enhancing customer satisfaction through exceptional service and upselling techniques, significantly boosting sales. Skilled in basic accounting and maintaining health code standards, demonstrating a blend of outstanding customer service and operational acumen.
Overview
1
1
year of professional experience
Work History
Bartender, Waiter
Mink Lounge & Cocktail Bar
03.2023 - 04.2024
Waiter, Cleaner
SNK Piano Movement
09.2023 - 11.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
Grade 11 - Commerce
Named Secondary School
4140C Tsotetsi St, Diepkloof Zone 3, Johannesburg,Skills
- Bar restocking
- Basic accounting
- Health codes compliance
- Safe service compliance
- Outstanding customer service
- Liquor restocking
- Ordering bar supplies
- Salesmanship
Languages
English
Advanced (C1)
Isizulu
Advanced (C1)
Sesotho
Elementary (A2)
Timeline
Waiter, Cleaner
SNK Piano Movement
09.2023 - 11.2023
Bartender, Waiter
Mink Lounge & Cocktail Bar
03.2023 - 04.2024
Grade 11 - Commerce
Named Secondary School
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