Hi, I’m
MONGEZI MAPHOI
Owner & Manager
Matatiele,KZN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
years of professional experience
4
Languages
Work History
Maxi Market Nkau (Pty) Ltd
Owner-Manager
09.2011 - Current
Job overview
- Achieved an 84% increase in the store's revenue (2022/2023) by implementing a new POS system and modernizing the store in partnership with Massmart, marking the first such modernization in a rural area.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Reduced product costs by 17% through yearly negotiations with key suppliers.
- Enhanced customer satisfaction to 96% by actively listening to and resolving customer complaints.
- Successfully implemented loyalty programs and utilized data to personalize marketing efforts, significantly improving customer retention.
- Managed all aspects of daily operations, including financial oversight, sales management, and team leadership.
- Tracked inventory and ordered merchandise according to guidelines to maximize sales and maintain store appearance.
Standard Bank of South Africa Ltd
Team Leader: Customer Services
03.2007 - 05.2009
Job overview
- Oversaw daily activities of a customer support team, providing guidance and support.
- Provide day-to-day management and support to the customer service team, striving to improve and deliver a holistic frontline service to existing and prospective customers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
Standard Bank of South Africa Ltd
Customer Information Consultant
01.2006 - 02.2007
Job overview
- Sourced product leads for new clients.
- Collaborated with cross-functional teams to deliver comprehensive information services, leading to better-informed business decisions.
- Enhanced client satisfaction by providing tailored information solutions to meet their specific needs.
- Directing customers to the correct departments at all times.
Standard Bank of South Africa Ltd
Teller
05.2004 - 01.2006
Job overview
- Managed daily cash supply, and sorted financial documentation.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
HavardXOnline
Certificate from Entrepreneurship In Emerging Economies
04.2001
King Edward High SchoolMatatiele
Matric from Grade 12
12.2000
Skills
Retail management
Timeline
Owner-Manager
Maxi Market Nkau (Pty) Ltd
09.2011 - Current
Team Leader: Customer Services
Standard Bank of South Africa Ltd
03.2007 - 05.2009
Customer Information Consultant
Standard Bank of South Africa Ltd
01.2006 - 02.2007
Teller
Standard Bank of South Africa Ltd
05.2004 - 01.2006
HavardX
Certificate from Entrepreneurship In Emerging Economies
04.2001
King Edward High School
Matric from Grade 12
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