Hi, I’m
MONGEZI MAPHOI
Owner & Manager
Matatiele
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Experienced retail leader with a proven track record of driving significant revenue growth and operational efficiency. Skilled in financial management, team leadership, and modernizing business operations to enhance profitability. A self-motivated professional dedicated to transforming customer service and achieving strategic business goals.
Overview
21
years of professional experience
4
Languages
Work History
Maxi Market Nkau (Pty) Ltd
Owner-Manager
09.2011 - 08.2025
Job overview
- Drove an 84% increase in store revenue by implementing a new POS system and modernizing the store, the first such modernization in a rural area.
- Reduced product costs by 17% through strategic yearly negotiations with key suppliers.
- Elevated customer satisfaction to 96% by actively listening to, and resolving customer complaints.
- Enhanced customer retention by successfully implementing loyalty programs and personalizing marketing efforts with data.
- Managed all aspects of daily store operations, including financial oversight, sales management, and team leadership.
- Mentored and trained employees on best practices in customer service and sales techniques, leading to increased performance levels.
- Analyzed industry competition to maintain a competitive advantage in the marketplace.
Standard Bank of South Africa Ltd
Team Leader: Customer Services
03.2007 - 05.2009
Job overview
- Oversaw daily activities of a customer support team, providing guidance and support to improve frontline service.
- Set performance expectations, and monitored progress towards team goals.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build a team of top performers.
- Coordinated cross-departmental meetings to streamline project execution and foster a collaborative work environment.
Standard Bank of South Africa Ltd
Customer Information Consultant
01.2006 - 02.2007
Job overview
- Sourced product leads for new clients.
- Collaborated with cross-functional teams to deliver comprehensive information services.
- Enhanced client satisfaction by providing tailored information solutions to meet specific needs.
Standard Bank of South Africa Ltd
Teller
05.2004 - 01.2006
Job overview
- Managed daily cash supply and processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency.
Education
HavardXOnline
Certificate from Entrepreneurship In Emerging Economies
04.2001
King Edward High SchoolMatatiele
Matric from Grade 12
12.2000
Skills
Retail management
Effective team leadership
Financial management
Sales strategy development
Inventory control
Budget administration
Small business operations
Regulatory compliance
Customer relations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Upper intermediate (B2)
Sotho
Intermediate (B1)
Timeline
Owner-Manager
Maxi Market Nkau (Pty) Ltd
09.2011 - 08.2025
Team Leader: Customer Services
Standard Bank of South Africa Ltd
03.2007 - 05.2009
Customer Information Consultant
Standard Bank of South Africa Ltd
01.2006 - 02.2007
Teller
Standard Bank of South Africa Ltd
05.2004 - 01.2006
HavardX
Certificate from Entrepreneurship In Emerging Economies
04.2001
King Edward High School
Matric from Grade 12