Moneen Petersen
Alberton, Gauteng
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Supervisor
PNA
09.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
Customer Service Representative
Old Mutual
01.2011 - 01.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
Procurement Clerk
GG CARPENTERS
Education
High School Diploma -
EdenPark Secondary School
Johannesburg01.2009
Skills
- Business Administration
- Software Development
- Hiring and Recruitment Knowledge
- Sales Growth
- Clerical Support
- First Aid/CPR
- MS Office
- Sage 100
PERSONAL INFO
Email Adress: Moneenp@gmail.com
Maritial Status : Single
Dependant : One
License : Code 10
Vehicle : Yes , own Vehicle
Criminal Record : None
Credit Record:Clear (Good)
Health : Excellent ,Non smoker
Work Reference
PNA : Helen Strohmenger
011 907 6415
Old Mutual : Marvin Mantsion
:076 062 2322
Marvin@omfinance.co.za
Timeline
Supervisor
PNA
09.2014 - Current
Customer Service Representative
Old Mutual
01.2011 - 01.2014
Procurement Clerk
GG CARPENTERS
High School Diploma -
EdenPark Secondary School
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