Mondli Mthethwa
Howick
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
9
9
years of professional experience
Work History
Bar Shift Supervisor
Rawdons Hotel
Nottingham Road
04.2021 - Current
- Received payments from customers and returned correct change when necessary.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Supervised and trained new waiter on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Assisted customers in selecting beverages based on their preferences.
- Greeted guests with pleasant smile and superior customer service.
Barista /Snack Bar Attendant
Brahman Hills Hotel
Nottingham Road
03.2017 - 03.2021
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, ect.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Floor Manager
St Ives Restaurant
Nottingham Road
12.2015 - 02.2017
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Maintained a safe, clean and organized floor environment.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Assigned tasks to team members in accordance with their skillset.
- Created daily work schedules for staff members according to the needs of the business.
- Participated in meetings with upper management to discuss progress reports or operational updates.
Education
Some College (No Degree) - Bar Short Course
Lobster Ink
South Africa 06-2018
Some College (No Degree) - Food And Beverage Hospitality Standards
Lobster Ink
South Africa05-2017
Some College (No Degree) - First Aid Level 1
Innovation Shared Services
Pietermaritzburg09-2015
High School Diploma -
Fern Hill Hotel & Training Collage
Nottingham Road01-2013
Some College (No Degree) - Public Relations
ICESA PMB
Pietermaritzburg01-2012
Skills
- Inventory Control
- Safety reviews
- Customer-Oriented
- Safety understanding
- Cash handling ability
References
References available upon request.
Timeline
Bar Shift Supervisor
Rawdons Hotel
04.2021 - Current
Barista /Snack Bar Attendant
Brahman Hills Hotel
03.2017 - 03.2021
Floor Manager
St Ives Restaurant
12.2015 - 02.2017
Some College (No Degree) - Bar Short Course
Lobster Ink
Some College (No Degree) - Food And Beverage Hospitality Standards
Lobster Ink
Some College (No Degree) - First Aid Level 1
Innovation Shared Services
High School Diploma -
Fern Hill Hotel & Training Collage
Some College (No Degree) - Public Relations
ICESA PMB
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