Mondli Mbele

I am a dedicated and detail-oriented professional with extensive experience in administration, customer service, and communication. Seeking to leverage experience and skills as an Administrative Officer in the aviation industry, ensuring compliance, operational safety, and effective communication.

• Familiarity with operational safety procedures and data tracking in a corporate environment.
• Track and monitor progress on projects and prepare reports thereon.
• Strong understanding of effective communication in high-pressure environments.
• Review and validate all data from the records and maintain confidentiality and security of sensitive information.
• Any ad hoc duties as required from time to time.
• Track all customer enquiries in the approved systems until queries are resolved.
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA).
• Liaison with clients to identify any information and service requirements - Provide first line information.
• Professionally respond to requests from both external and internal customers.
• Prepare and circulate minutes for departmental meetings.
• Update and circulate for approval information on departmental documentation as provided by the Subject matter experts.