Microsoft Office
Monde Peter
Cape Town
Summary
I am a professional who utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
8
8
years of professional experience
Work History
Operations Executive
Intellimali Cape Consumers
Cape Town, WC
02.2025 - Current
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
Payments Analyst
IDM/Debtbusters
Cape Town
04.2023 - Current
- Developing debt collecting strategies, effective payment plans
- Processing refunds, create monthly reports
- Negotiation and recommending collection improvement.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed client relationships through regular check-ins and updates on project progress.
Port and Fleet Supervisor
Multiport Services (Mercedes Benz SA Contractor)
East London, South Africa
01.2021 - 01.2022
- Liaised effectively between senior management and front-line staff members in order to achieve overarching business goals.
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Maintained clean and safe assets and fleet work environments.
- Implemented advanced tracking systems to monitor fleet location and performance in realtime.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Monitored industry trends closely to stay current on new technologies that could potentially improve overall fleet operations efficiency.
- Negotiated contracts with vendors, ensuring best pricing and service quality for the fleet operations.
- Developed cross-functional partnerships to drive initiatives and leverage internal resources.
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
ECD (Early Childhood Development) Administrator
University of Fort Hare, East London Campus
01.2017 - 01.2021
- Duties: Manage agendas and calendars, boosting productivity and improving organizational initiatives
- Improved information collection and record-keeping accuracy by creating, updating and managing customer communications
- Assist employees with day-to-day (ITS etc.) work and complex problems by applying analytical strategies
- Oversee budget and track expenses against plans
- Arrange for department team travel including making hotel accommodations and land and air transportation booking tasks; Perform clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
- Good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers
- Network security, malware/ransomware prevention.
Education
Information Technology Project Management
COURSERA
05.2023
N1-N2 Water and Waste-Water Engineering -
Buffalo City College
Technical Support - Information Technology
COURSERA
03.2023
Higher Certificate in Information Technology - Information Technology
MANCOSA
Cape Town, South Africa11.2021
Certificate in Public Management - Public Governance And Administration
Cape Peninsula University of Technology
Cape Town, South Africa11.2007
Grade 12 - Computer Science,
Dale College Boy's High School
King Williams Town 11.2005
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- MS Office
- Customer Relationship Management
- Project Leadership
- Data Analytics
References
- Mr. Ridhaa Dollie, Team Leader, IDM/Debtbusters, 0762778222, ridhaad@debtbusters.co.za
- Mrs. Winnie Nel, Coordinator (Line Manager), Multiport Services -Mercedes Benz SA, 043 250 0400 / 0711195882, WNel@mbsa.co.za
- Mrs. Thobeka Matshoba, Coordinator (Line Manager), ECD Centre of Excellence, University of Fort Hare, 043 704 7202 / 0730717191, TMashoba@ufh.ac.za
- Mrs Karabo Breakfast, Head of Department, Buffalo City College, 0649043818, ksbreakfast@bcc.ac.za
Software
Certification
POPI
Timeline
Operations Executive
Intellimali Cape Consumers
02.2025 - Current
Payments Analyst
IDM/Debtbusters
04.2023 - Current
Port and Fleet Supervisor
Multiport Services (Mercedes Benz SA Contractor)
01.2021 - 01.2022
ECD (Early Childhood Development) Administrator
University of Fort Hare, East London Campus
01.2017 - 01.2021
Information Technology Project Management
COURSERA
N1-N2 Water and Waste-Water Engineering -
Buffalo City College
Technical Support - Information Technology
COURSERA
Higher Certificate in Information Technology - Information Technology
MANCOSA
Certificate in Public Management - Public Governance And Administration
Cape Peninsula University of Technology
Grade 12 - Computer Science,
Dale College Boy's High School