Monalese Tinzi

• Developed strong client relationships through consistent communication and attentive service.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Followed all company policies and procedures to deliver quality work.
• Manage the deal administration process from implementation to account closure, by capturing, verifying information on system.
• Control the disbursement process to clients.
• Manage waivers and consent requests from clients.
• Maintain and monitor client deal records both physical records and on the reporting system.
• Maintain and monitor securities and covenants, and the safeguard of documents and records.
• Monitor that system processing for client transactions are adequate and timeous.
• Ensure the effective collection and recording of payments and actioning the necessary consequential adjustments to clientʼs records.

Governance

• Facilitate the sign-off of all documents since implementation.
• Identify high-risk clients and ensure the applicable risk mitigation processes are in place.
• Provide support and verify compliance with policies and procedures regarding the bankʼs financial assets.
• Facilitate the closure of deal accounts.

End User Support

• Resolve and answer queries from internal and external clients in a timely manner.
• Ensure information is correct and up to date on the system regarding: disbursements, repayments, defaulters/staging, securities and any other ad hoc information to inform reports for information and decision-making purposes.
• Minimise operational and transactional costs.

Key measurements of outputs

• Adhering to timeliness of transaction management policies and procedures.
• Correctness of management information system.
• Overall management and quality of portfolio information as per financing agreements.
• Disburse approvals in accordance with the Bank's internal procedures and legal agreement conditions.
• Ongoing monitoring of high risk-risk clients and 100% of Watchlisted clients monitored and reported to as required by the Portfolio Committee and any other Committee as directed.
• Making sure that disbursements and Non-Performing Loans achieved within agreed targets.

• Coordinated with legal counsel to resolve disputes or clarify contractual language, minimizing liabilities.
• Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns.
• Developed and maintained a centralized contracts database for easy access and increased efficiency.
• Implemented standardized templates for consistent contracting practices across the organization.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Control, monitor and manage disbursements and payments to clients, in compliance with DBSA policies, procedures and client requirements thereby limiting operational and financial risks.
• Checks the work of others to ensure accuracy and compliance with the bank’s procedures.
• Administer, manage, control and report on the financial affairs of agencies and loan assets of the DBSA and identifying needs and opportunities for improvements within areas of responsibility so as to manage and minimise the risk to the DBSA.

• Maintained personnel records and updated internal databases to support document management.
• Entered and maintained departmental records in company database.
• Reconciliation’s: General ledger (Oracle)
• Cash flow preparation and submission.
• Cashbookpreparation
• Handling queries.
• Electronic Funds Transfer releases.
• Repayments: Capturing, allocation, follow-up,

Preparation and submission of journal entries.

Data capturing.

Filing and retrieval systems.

Obtaining information: both internally and externally.

• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Assisted with reconciliations and customer communications.
• Increased overall customer satisfaction with timely communication regarding their credit applications and account inquiries.
• Enhanced profitability by monitoring loan portfolio performance and managing risk exposure.
• Monitored accounts for signs of fraud and non-payment issues.
• Identified areas of improvement within the existing client base, targeting specific strategies for increased revenue generation through upselling or refinancing opportunities.
• Maintained strong relationships with clients, promptly addressing concerns and providing financial guidance.