Mona Kenny
Administration
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Real Time Administrator
Direct Axis
Cape Town
05.2022 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Recoveries Specialist
Direct Axis
Cape Town
04.2016 - 04.2022
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
International Account Advisor
Direct Axis
Cape Town
03.2009 - 05.2015
- Analyzed and implemented new ideas and processes to help sales team grow business Number% during peak times.
- Established and built relationships by educating customers about value of company products and services.
- Followed up with key account business partners to maximize account potential and generate leads.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
Customer Service Manager
Woolworths
Cape Town
04.2005 - 02.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Researched and corrected customer concerns to promote company loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
Education
Matric -
Heathfield High School
Heathfield 01.1997 - 12.2001
Skills
Real-time data transcription
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Real Time Administrator
Direct Axis
05.2022 - Current
Recoveries Specialist
Direct Axis
04.2016 - 04.2022
International Account Advisor
Direct Axis
03.2009 - 05.2015
Customer Service Manager
Woolworths
04.2005 - 02.2009
Matric -
Heathfield High School
01.1997 - 12.2001
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