Mona Kenny
Administration
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Real Time Administrator
Direct Axis
Cape Town
05.2022 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Recoveries Specialist
Direct Axis
Cape Town
04.2016 - 04.2022
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
International Account Advisor
Direct Axis
Cape Town
03.2009 - 05.2015
- Analyzed and implemented new ideas and processes to help sales team grow business Number% during peak times.
- Established and built relationships by educating customers about value of company products and services.
- Followed up with key account business partners to maximize account potential and generate leads.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
Customer Service Manager
Woolworths
Cape Town
04.2005 - 02.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Researched and corrected customer concerns to promote company loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
Education
Matric -
Heathfield High School
Heathfield 01.1997 - 12.2001
Skills
Real-time data transcription
On time project delivery
Verifying timesheets
Time management skills
Daily timekeeping
Time and material estimates
Multimedia understanding
Prioritizing and time management
Training and mentoring
Business administration
Negotiation
Interpersonal Communication
Excellent Communication
Decision-Making
Parature eRealtime
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Real Time Administrator
Direct Axis
05.2022 - Current
Recoveries Specialist
Direct Axis
04.2016 - 04.2022
International Account Advisor
Direct Axis
03.2009 - 05.2015
Customer Service Manager
Woolworths
04.2005 - 02.2009
Matric -
Heathfield High School
01.1997 - 12.2001