Summary
Overview
Work History
Education
Skills
References
Certification
Interests
Timeline
Hi, I’m

Moloko Shirley Seakamela

customer service
Midrand,Gauteng
Moloko Shirley Seakamela

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience
9
years of post-secondary education
1
Certification
1
Language

Work History

Cartrack
Rosebank

Inbound Sale Consultant
06.2022 - 08.2023

Job overview

  • Held weekly meetings with director to identify techniques to overcome sales obstacles, while conducting daily inbound and outbound calls to identify services that address primary needs thus leading to improved sales by managing sales life cycle from lead generation through contract negotiations and closings
  • In addition responded to telephone and in-person requests for information.,maintained sense of urgency in answering customer questions and requests through email or voice calls
  • And providing prompt customer service in opening of new accounts and helped maintain sales culture
  • Reaching target every month,making commission and incentives and reaching KPI.
  • Attained R5000 in sales targets on monthly basis

Mercedes-Benz (Merchant)
Zwartkop

Financial Customet Servicer Consaltant
02.2022 - 06.2022

Job overview

  • Conducted a thorough customer need analysis, through customer engagement in order to provide the appropriate financial advice and guidance
  • Acted as a single point of reference to appropriately solution to the customer
  • Accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems
  • Acquire new primary customer's relationships by utilizing internal and external sources
  • Identified and improved service gaps by comparing actual performance against target
  • Increased compliance with regards to audit requirements as prescribed by operational risk requirements
  • Retain existing primary and secondary customer relationships through effective cross selling.
  • Increased team productivity with effective communication and collaboration strategies

Phakisa Holding
Germiston

Admin Cleck
02.2021 - 07.2021

Job overview

  • Compiled and maintain records of office activities and business transactions
  • Whilst updating physical and digital record to maintain current, accurate and compliant documentation standards
  • Proofread and edited professional business documents prior to release and request for approval
  • Communicated with customers telephonically and via email to confirm resolution to inquiries. Operated a multi-line phone system and transferred callers to appropriate department or staff member
  • Upholding top-notch administrative support to office staff, promoting excellence in office operations.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

O'Keeffe and Swartz
Randburg

Sales Consultant
10.2020 - 01.2021

Job overview

  • Increased overall revenue 50% from sales through effective salesmanship and great negotiation skills.
  • Responsible for sales activities both inbound and outbound, from lead generation to closing
  • Worked closely with sales and support teams to foster high customer retention and satisfaction and supersede KPI targets.

Clientele Life
Morningside

Sales Consultant
10.2019 - 10.2020

Job overview

  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Minimised process lags through strategic customer expectation management
  • Developed and delivered engaging sales presentations to convey product benefits
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products on both Inbound and Outbound
  • Maximised customer retention by resolving issues quickly.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Letsatsi Finance And Loan
Rivonia

Sales Consultant
03.2019 - 10.2019

Job overview

  • Held weekly meetings with director to identify techniques to overcome sales obstacles, while conducting daily inbound and outbound calls to identify services that address primary needs thus leading to improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
  • In addition responded to telephone and in-person requests for information.,maintained sense of urgency in answering customer questions and requests through email or voice calls
  • And providing prompt customer service in opening of new accounts and helped maintain sales culture.
  • Increased overall revenue 100% from sales through effective salesmanship and great negotiation skills.

Builders warehouse
Rivonia

Cashier/Returns Clerk
12.2017 - 03.2019

Job overview

  • Operated cash register for cash sales, and credit card transactions with excellent accuracy levels
  • Assisting customers complete purchases, locate items and join reward programs
  • Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Welcomed and assisted in excess of 150 customers daily
  • Processing refunds and exchanges, resolving complaints
  • Bagging or wrapping purchases to ensure safe transport
  • Answered questions about store policies and addressed customer concerns
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy

PNP Distribution Centre
Longmeadow

Admin Clerk
06.2014 - 06.2015

Job overview

  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Interacting with clients telephonically, by email or in-person to provide information
  • Managed multiple projects simultaneously using organizational, prioritisation and analytical skills
  • Prepared meeting agendas for company executives; effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.

Edcon
Edgadale

Cellular Specialist
11.2012 - 2 2014

Job overview

  • Provided primary customer support to internal and external customers
  • Demonstrating high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Serviced large volume of customers daily with positive attitude and focus on customer satisfaction
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges, Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action and working closely with other departments and finding opportunities to cross sell.
  • E.G : sell cellphones,laptops and printers
  • Observed packing operations to verify conformance to specifications
  • Monitored industry trends to adapt strategies accordingly
  • Developed strong communication and organizational skills through working on group projects
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.

Education

Ivory Park Secondary
Ivory Park

Commercial
01.2005 - 04.2009

University Overview

Vaal University Of Technology
Isando

Marketing
01.2013 - 01.2013

University Overview

Capricorn Tvet College
Senwabarwana

Business management
01.2015 - 06.2019

University Overview

Skills

MS word,cold calling,MS Excel and MS Excel

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References

References
  • Leslie Thumbu, Clientele Life, Team leader, 011 320 3000
  • Natasha Chetty, O'Keeffe and Swartz, Hr, 011 777 6000
  • Natalie, Phakisa Holdings, Side Manager, 084 840 2946
  • Ronasha, Mercedes-Benz financial services, Team Leader, 072 157 2543
  • Hloni, Cartrack, Team leader, 073 104 7010

Certification

N6 Business Management

Interests

Learning

Timeline

Inbound Sale Consultant
Cartrack
06.2022 - 08.2023
Financial Customet Servicer Consaltant
Mercedes-Benz (Merchant)
02.2022 - 06.2022
Admin Cleck
Phakisa Holding
02.2021 - 07.2021
Sales Consultant
O'Keeffe and Swartz
10.2020 - 01.2021
Sales Consultant
Clientele Life
10.2019 - 10.2020
Sales Consultant
Letsatsi Finance And Loan
03.2019 - 10.2019
Cashier/Returns Clerk
Builders warehouse
12.2017 - 03.2019

N6 Business Management

11-2016
Capricorn Tvet College
Business management
01.2015 - 06.2019
Admin Clerk
PNP Distribution Centre
06.2014 - 06.2015
Vaal University Of Technology
Marketing
01.2013 - 01.2013
Cellular Specialist
Edcon
11.2012 - 2 2014
Ivory Park Secondary
Commercial
01.2005 - 04.2009
Moloko Shirley Seakamelacustomer service