MOLOGADI RAMODIPA
lenyenye
Summary
Dynamic and detail-oriented professional with over 8 years of retail customer service experience, eager to transition into a receptionist role that leverages strong interpersonal and communication skills. Committed to delivering exceptional service that fosters positive experiences for clients and visitors while proactively creating a welcoming environment. Dedicated team player focused on supporting organizational success through effective collaboration and innovative problem-solving. Prepared to bring enthusiasm and a customer-centric approach to enhance the overall client experience and contribute to a thriving workplace.
Overview
9
9
years of professional experience
Work History
Beauty Advisor
Clicks
03.2016 - 07.2025
- Increasing sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthening brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developing comprehensive knowledge of various beauty brands' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressing customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisting clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintaining an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educating customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Expanding clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducting informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Helping customers feel relaxed and comfortable through conversation and personal relatability.
- Enhancing customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Conducting regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Educating customers on latest beauty trends and products, leading to informed purchase decisions.
- Increasing sales of premium skincare products with targeted recommendations.
- Engaging in friendly conversation with customer to better uncover individual needs.
- Building customer loyalty and retention by delivering excellent shopping experiences.
- Client Consultations Conducting personalized consultations to understand clients' beauty concerns and preference.
- Product Recommendations Suggesting appropriate beauty products based on clients' skin types, concerns, and goal.
- Makeup Application Demonstrating makeup application techniques and providing services such as makeovers for special occasions.
- Skincare Advice Offering guidance on skincare routines and recommending products to address specific skin issues.
- Sales and Promotions Actively promoting and selling beauty products, including upselling complementary items.
- Staying Updated Keeping up with the latest beauty trends, products, and industry developments to provide informed advice.
- Customer Service Providing excellent customer service to ensure a positive shopping experience and fostering customer loyalty.
- Inventory Management Assisting in the management of product inventory, including restocking shelves and organizing displays.
- Training and Education Educating clients on product application, skincare routines, and beauty techniques.
- Feedback Collection Gathering customer feedback to improve services and product offerings.
Education
Certificate - Grader R Teaching Programme
Unisa
Polokwane05.2021
Grade 12 Certificate - Commerce
Makgoka High School
Boyne12.2004
Skills
- Product Knowledge
- Communication skills
- Customer service
- Sales services
- Time management
- Problem solving
- Team collaboration
- Customer engagement
- Technical proficiency ( familiar with Microsoft office suite, word, excel power point and basic office equipment)
- Organisational skills
Languages
English
Timeline
Beauty Advisor
Clicks
03.2016 - 07.2025
Certificate - Grader R Teaching Programme
Unisa
Grade 12 Certificate - Commerce
Makgoka High School
Similar Profiles
Charlton ThomasCharlton Thomas
Wellness Sales Assistant at ClicksWellness Sales Assistant at Clicks
KAGISO MAKAPANEKAGISO MAKAPANE
Locum Pharmacist at ClicksLocum Pharmacist at Clicks
Nabeela KhanNabeela Khan
Pharmacy Tutor at ClicksPharmacy Tutor at Clicks
MAKGOPA TUMELOMAKGOPA TUMELO
Human Resource Clerk at South African National Biodiversity InstituteHuman Resource Clerk at South African National Biodiversity Institute
Mahlaku Terrance MamaboloMahlaku Terrance Mamabolo
Cook at Reef Caterers Health Care Pty LtdCook at Reef Caterers Health Care Pty Ltd