MOLOGADI RAMODIPA
lenyenye
Summary
Dynamic and detail-oriented professional with over 8 years of retail customer service experience, eager to transition into a receptionist role that leverages strong interpersonal and communication skills. Committed to delivering exceptional service that fosters positive experiences for clients and visitors while proactively creating a welcoming environment. Dedicated team player focused on supporting organizational success through effective collaboration and innovative problem-solving. Prepared to bring enthusiasm and a customer-centric approach to enhance the overall client experience and contribute to a thriving workplace.
Overview
9
9
years of professional experience
Work History
Beauty Advisor
Clicks
03.2016 - 07.2025
- Increasing sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthening brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developing comprehensive knowledge of various beauty brands' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressing customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisting clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintaining an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educating customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Expanding clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducting informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Helping customers feel relaxed and comfortable through conversation and personal relatability.
- Enhancing customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Conducting regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Educating customers on latest beauty trends and products, leading to informed purchase decisions.
- Increasing sales of premium skincare products with targeted recommendations.
- Engaging in friendly conversation with customer to better uncover individual needs.
- Building customer loyalty and retention by delivering excellent shopping experiences.
- Client Consultations Conducting personalized consultations to understand clients' beauty concerns and preference.
- Product Recommendations Suggesting appropriate beauty products based on clients' skin types, concerns, and goal.
- Makeup Application Demonstrating makeup application techniques and providing services such as makeovers for special occasions.
- Skincare Advice Offering guidance on skincare routines and recommending products to address specific skin issues.
- Sales and Promotions Actively promoting and selling beauty products, including upselling complementary items.
- Staying Updated Keeping up with the latest beauty trends, products, and industry developments to provide informed advice.
- Customer Service Providing excellent customer service to ensure a positive shopping experience and fostering customer loyalty.
- Inventory Management Assisting in the management of product inventory, including restocking shelves and organizing displays.
- Training and Education Educating clients on product application, skincare routines, and beauty techniques.
- Feedback Collection Gathering customer feedback to improve services and product offerings.
Education
Certificate - Grader R Teaching Programme
Unisa
Polokwane05.2021
Grade 12 Certificate - Commerce
Makgoka High School
Boyne12.2004
Skills
- Product Knowledge
- Communication skills
- Customer service
- Sales services
- Time management
- Problem solving
- Team collaboration
- Customer engagement
- Technical proficiency ( familiar with Microsoft office suite, word, excel power point and basic office equipment)
- Organisational skills
Languages
English
Timeline
Beauty Advisor
Clicks
03.2016 - 07.2025
Certificate - Grader R Teaching Programme
Unisa
Grade 12 Certificate - Commerce
Makgoka High School
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