Mollale Mokgoloboto

Letaba

Summary

Enthusiastic and motivated individual with a Matric Certificate and a Diploma in Operations Management from the University of Johannesburg, eager to launch a career in the financial services sector through the Nedbank YES Programme. Skilled in process optimization, data analysis, and resource management, with a strong foundation in problem-solving and teamwork developed through academic projects. Passionate about delivering excellent customer service and contributing to Nedbank’s purpose-driven mission to empower communities and transform South Africa. A proactive learner with a positive attitude, ready to gain practical workplace experience and develop new skills in a dynamic banking environment.

Overview

year of professional experience

Work History

Telesales Agent

Clientele

09.2019 - 06.2020

Made outbound sales calls to promote insurance/financial products.
Closed sales by persuading clients to purchase policies.
Built rapport with customers to encourage trust and repeat business.
Recorded customer details and sales outcomes in a CRM system.
Met daily, weekly, and monthly sales targets.
Maintained detailed knowledge of Clientèle’s products and updates.
Handled customer objections and resolved minor complaints.
Followed legal and ethical sales standards ( FSCA regulations).
Collaborated with team and attended training to improve skills
Completed daily cold calling and outreach to build sales pipeline.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Recorded contact information of customers and potential customers in internal database.

Education

National Diploma - Operations Management

University of Johannesburg

Johannesburg, South Africa

05-2022

Matric/ Grade 12 -

D.Z.J Mthebule High School

12-2016

Skills

Excellent communication and persuasion skills
Resilience to handle rejection
Basic computer literacy for CRM use
Goal-oriented mindset to meet sales targets
Ability to work under pressure in a fast-paced environment
Process optimization to enhance operational efficiency
Supply chain management, including procurement and logistics
Project management for planning and executing tasks
Quality control using industry-standard techniques
Data analysis to support decision-making

Resource management (human, financial, material)
Problem-solving for operational challenges
Production planning and scheduling
Cost management to reduce expenses
Team leadership and collaboration
Proficiency in operations software (eg, ERP, Excel)
MS office
Risk management and mitigation
Time management in high-pressure environments
Business acumen aligning operations with goals

Timeline