Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Football Coaching
Driver Licence
Computer Skills
Dependents
Next of Kin
References
Timeline
Generic

Gladwin Molemo Kalaka

Westonaria

Summary

Dynamic Branch Manager with a proven track record at Capitec Bank, excelling in customer service and operational efficiency. Enhanced branch profitability through strategic sales management and effective team training. Skilled in performance reviews and relationship building, fostering a high-performing team that consistently exceeded targets while maintaining a positive work environment.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification
6
6
Languages

Work History

Branch Manger

Capitec Bank
06.2015 - 05.2017
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Developed a high-performing team through targeted training, and performance management initiatives.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Examined customer loan applications for loan approvals and denials.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Branch Manger in Training

Capitec Bank
Carletonville
05.2014 - 06.2015
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.

Assistant Branch Manager

Capitec Bank
Carletonville
08.2013 - 04.2014
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Reviewed credit applications for risk factors and credit worthiness.

Sales Consultant

Capitec Bank
01.2013 - 07.2013
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Sales Consultant

MTN WESTONARIA
01.2011 - 02.2013
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Branch Manager

MTN Westonaria
03.2013 - 05.2014
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Underground Construction Team Member

Solrock Mining And Haulage
Westonaria
10.2024 - 04.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

No Degree -

Vaal University of Technology
Vanderbijlpark, South Africa
04.2001 -

High School Diploma -

Carleton Jones High School
Carletonville
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Coaching and mentoring

Performance reviews

Team supervision

Sales management

Staff training

Goals and performance

Proficient in MS office

Shift scheduling

Training and development

Upselling and cross selling

Software

Microsoft Office

Coreldraw Design Application

Computer, Web and Internet Proficiency

Communications Skills

Leadership Skills

Problem-Solving Skills

Adaptability & Flexibility

Emotional Intelligence

Selling Skills

Certification

CM - Certified Manager Certification

Interests

Football Coaching

Creative Design and Crafting

Small Business Development

Developing teams

Football Coaching

I hold a CAF D  and a CAF C License Coaching Certificates

I currently coach a team in the Westonaria Local Football Associations Promotional League.

I coached the Boys under 15 Regional team to 4th place at the OR TAMBO SONCINI Games.

I was selected as Team Manager for the Regions boys Under 15 boys.

I currently run a small football academy for underprivileged children in and around Westonaria.

Driver Licence

Code 8 Drivers Licence with more than 10 years driving experience

Computer Skills

Microsoft Package Proficient

Coreldraw Design Package Proficient

Learning Photshop Design Software-Currently

Web-based Applications and Internet Proficient

Dependents

2

Next of Kin

Lemohang Kalaka-Father

084 773 4964


Pauline Kalaka-Mother

083 225 6094

References

Ilze Former HR Manager, Solrock Mining, Kloof 4 Shaft Mining Operations

0713850172


Craig Jonker- Former Business manger of Operations, Capitec Bank

082 767 3025

Moveshen Naidoo-Business Manager of Operations, Capitec Bank

082 6664194


Basadi Mokgothu- Regional Manager, Capitec bank

083 483 7892


Boitshepo Mokgosi-Branch Manager, Capitec Bank

073 076 6274

Timeline

Underground Construction Team Member

Solrock Mining And Haulage
10.2024 - 04.2025

Branch Manger

Capitec Bank
06.2015 - 05.2017

Branch Manger in Training

Capitec Bank
05.2014 - 06.2015

Assistant Branch Manager

Capitec Bank
08.2013 - 04.2014

Branch Manager

MTN Westonaria
03.2013 - 05.2014

Sales Consultant

Capitec Bank
01.2013 - 07.2013

Sales Consultant

MTN WESTONARIA
01.2011 - 02.2013

No Degree -

Vaal University of Technology
04.2001 -

High School Diploma -

Carleton Jones High School
04.2001 -

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Gladwin Molemo Kalaka