MOLEMINYANA GLORINA MARUMO
Branch Manager, Sales Manager, Operations Manager, Customer Service Specialist
Klerksdorp
Summary
Experienced professional in financial analysis, budgeting, and reporting. Skilled at streamlining processes, ensuring accuracy, and optimizing financial performance. Seeking challenging position in reputable financial institution to leverage expertise, knowledge, and experience. Proven Branch Manager with track record of successfully coordinating team and financial activities. Known for friendly demeanor, adaptability, remarkable leadership, and program management skills. Highly detail-oriented and successful at meeting and exceeding branch goals, with expertise in customer service relations and sales management.
Overview
16
16
years of professional experience
29
29
years of post-secondary education
1
1
Language
Work History
Branch Manager
Absa Bank
01.2013 - 01.2022
- Revenue generation, business planning and performance monitoring
- Led commercial on sales and service agenda for the branch
- Owned and delivered on all performance targets for the branch
- End to End accountability of branch scorecard and customer experience
- Respond to clients quires and resolve any complains
- Managed cost and efficiencies for the branch
- Contributed to tactical planning from an operational perspective
- Implemented and delivered approved operational plans and follow policies and procedure
- Hiring manager for the region and leader in training new sales consultants
- Conducted interviews and shortlisted candidates for roles in branches
- Review time sheets monthly and approve overtime for staff
- Oversee every staff entries including the cleaning, security team that is cleaning products.
- Work hand in hand with facility manager to ensure the branch is running efficiently and deliveries are done on time
- Responsible to posting advertisement for vacant vacancies after approval
- Approve scheduling of staff shift and approve leaves and time offs
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service Clerk
Absa Bank
01.2010 - 01.2012
- Direct customer interactions and customer complains resolution by face to face, telephone and emails
- Supported development and maintenance of process in customer service
- Ensured that all activities performed in providing customer service
- Compliance in all aspects with policies and procedure as well as regulatory requirements
- Appointment scheduling for sales consultants and follow ups on leads
- Close sales on non advice products and exceeds my monthly targets every month
- Resolve customer queries and complains
- Educate customers on self service devices for the convenient
- Onboards new customers and increase client base MoM
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Credit Liaison Officer
Game Stores
01.2007 - 01.2009
- Process credit application
- Received cash for accounts payments
- Directed customer interactions
- Managing of daily floats and balancing on end of day
- Monthly reports to credit manager for department
Client Service Clerk
SARS
01.2006 - 01.2007
- Direct client interactions and accepting of tax returns
- Assisted clients with completion of tax returns
- Calculated Tax rebate to clients
- Assisted clients with document required in completion of tax returns
Education
BCom - Financial Management (NQF7)
Mancosa
01.2021 - Current
Certificate in Management Development - undefined
Milpark Business School
01.2015 - 12.2015
Certificate in Banking Advice - undefined
Milpark Business School
01.2011 - 12.2011
Cost and Management Accounting -
Vaal University of Technology
04.2003 - Current
Senior Certificate - Grade 12
Arefadimeheng High School
01.1999 - 12.1999
Skills
Communication writing and verbal
Customer service face-to-face and online
Financial management
Comfortable working with digital tools and shared systems (MS Teams, Zoom, Slack, Sales Force, HubSpot)
Critical and analytical thinking
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Hiring manager and recruitment
Sales development
Problem solving and Conflict resolution
Team leadership
Collaboration and Organizational skills
Onboarding customers
Highly Adaptable
Conducting interviews face-to-face, telephone and other digital platforms
Experience Related Skills
- Accounting and accounts receivables
- Business operations and general business
- 8 years in management including mid-level position
- 10 years direct customer interactions
- Business acumen
- Managing people and process in terms of technology and budget
- Microsoft Office and Edge
- Performance reviews and staff performance rating
- Target setting for junior staff
- Presentation in meetings
- Lead team meetings
- Develop and implement sales plan to achieve and exceed target
- Build relationships with external stakeholders
- Ensure policy's and procedures adherence
- Conduct disciplinary proceedings
Personal Information
- Available: Immediately
- Criminal Record: None
- Date of Birth: 06/29/82
- Gender: Female
- Nationality: South African
- Driving License: C1
Health Condition
Excellent
Accomplishments
- Received the “ Best Customer Service branch Award” for exemplary performance and recognition for handling the largest account in the company.
- Grew new accounts 120% in 4 years consistently.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Improved employee satisfaction and reduced turnover 8%.YoY by multi skilling the current employees
Timeline
BCom - Financial Management (NQF7)
Mancosa
01.2021 - Current
Certificate in Management Development - undefined
Milpark Business School
01.2015 - 12.2015
Branch Manager
Absa Bank
01.2013 - 01.2022
Certificate in Banking Advice - undefined
Milpark Business School
01.2011 - 12.2011
Customer Service Clerk
Absa Bank
01.2010 - 01.2012
Credit Liaison Officer
Game Stores
01.2007 - 01.2009
Client Service Clerk
SARS
01.2006 - 01.2007
Cost and Management Accounting -
Vaal University of Technology
04.2003 - Current
Senior Certificate - Grade 12
Arefadimeheng High School
01.1999 - 12.1999