MOLEMINYANA GLORINA MARUMO

Experienced professional in financial analysis, budgeting, and reporting. Skilled at streamlining processes, ensuring accuracy, and optimizing financial performance. Seeking challenging position in reputable financial institution to leverage expertise, knowledge, and experience. Proven Branch Manager with track record of successfully coordinating team and financial activities. Known for friendly demeanor, adaptability, remarkable leadership, and program management skills. Highly detail-oriented and successful at meeting and exceeding branch goals, with expertise in customer service relations and sales management.

• Accounting and accounts receivables
• Business operations and general business
• 8 years in management including mid-level position
• 10 years direct customer interactions
• Business acumen
• Managing people and process in terms of technology and budget
• Microsoft Office and Edge
• Performance reviews and staff performance rating
• Target setting for junior staff
• Presentation in meetings
• Lead team meetings
• Develop and implement sales plan to achieve and exceed target
• Build relationships with external stakeholders
• Ensure policy's and procedures adherence
• Conduct disciplinary proceedings

• Available: Immediately
• Criminal Record: None
• Date of Birth: 06/29/82
• Gender: Female
• Nationality: South African
• Driving License: C1

• Received the “ Best Customer Service branch Award” for exemplary performance and recognition for handling the largest account in the company.
• Grew new accounts 120% in 4 years consistently.
• Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
• Improved employee satisfaction and reduced turnover 8%.YoY by multi skilling the current employees