Molefe Kgopiso
Johannes
Karenpark
Summary
Dynamic Quality Assurance Analyst with a proven track record at FNB Insurance, excelling in quality processes and mentoring team members. Streamlined QA procedures, enhancing efficiency and fostering collaboration. Recognized for resolving issues effectively and driving improvement recommendations, ensuring alignment with customer expectations and boosting overall satisfaction.
Overview
17
17
years of professional experience
1
1
Language
Work History
Quality Assurance Analyst
FNB Insurance
09.2013 - 11.2024
- Mentored and coached team members on QA topics and strategies.
- Monitor quality adherence and compliance to quality standards.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
Claim Assessor
FNB Life
07.2007 - 09.2013
- Maintained accurate records of all claims assessed, facilitating easy retrieval when needed for audits or internal reviews.
- Assess a claims to determine the outcome.
- Escalated complex claims to senior management for further review, ensuring a collaborative approach to decision-making and fair outcomes.
- Consistently met or exceeded performance goals set by management, demonstrating commitment to excellence within the role of Claims Assessor.
- Enhanced customer satisfaction rates by promptly addressing inquiries and providing detailed explanations regarding claim decisions.
Education
Johannesburg, South Africa
04.2001 -
High School Diploma -
Micha-Kgasi High School
Kgabalatsane 04.2001 -
Skills
Quality processes
Timeline
Quality Assurance Analyst
FNB Insurance
09.2013 - 11.2024
Claim Assessor
FNB Life
07.2007 - 09.2013
High School Diploma -
Micha-Kgasi High School
04.2001 -
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