Summary
Overview
Work History
Education
Skills
Equity Status
Remuneration
Languages
References
Industry Knowledge
Personal Information
Languages
Timeline
Generic
Moleboheng Caroline Maphike

Moleboheng Caroline Maphike

Johannesburg

Summary

To establish myself in a dynamic, competitive environment where my knowledge and skills would be recognized and where I can grow as an individual. I am looking for a challenging company that will recognize my abilities, where I can show my full potential.

Overview

16
16
years of professional experience

Work History

Store Supervisor

05.2023 - Current
  • The purpose of this position is to control the flow of issuing / receipting of stock
  • Accurate stock forecasting
  • Strong Focus on cost effectiveness and efficiencies
  • Maintain stock on hand vs system
  • Follow up on time delivery from manufactures
  • Highly dynamic and fluctuating manufacture demands and requirements
  • Policy and procedure setting for the HVRVC operations
  • Variance reconciliation in accordance to policy and KPI standards set by management
  • Task Complexity (Daily/Weekly):
  • Forecasting of stock on a weekly basis
  • Ensure stock for new products are ordered ahead of product release
  • Ensure sufficient stock on hand at all times
  • Fulfil all internal departments with stock as required
  • Monitoring of slow moving stock and escalate direct report weekly
  • Packing and labelling of all stock for clear identification and allocation of new stock arrival
  • Communicate all new stock delivered to internal supervisors
  • Immediate escalation of shortages
  • Storage of faulty stock and destruction of faulty stock according to policy
  • Ensure 2% obsolescence is maintained monthly with escalation to management
  • Fully accountable for stock take execution and clearance of in-transit report prior to snapshot
  • Reconcile all stock variances within specific time frames set by management
  • Comply with SLA adherence and escalate when breached
  • Adherence to PPP’s at all times
  • Coaching of fellow staff members
  • Execution of RTV’s on non-supply of stock
  • Clear labelling of all bins for stock storage
  • Record keeping of delivery notes
  • Adhere to all security requirements in accordance to PPP’s
  • Reports:
  • Daily submission of orders received
  • Daily submission of orders outstanding and short received and escalate to management
  • Daily submission of back order
  • Daily report and monitor exceptions on ASA/WIP live statuses
  • Weekly monitoring and control stock on operating system to ensure system matches physical
  • Weekly accurate reporting on statistics in OR Tambo Owned Store stock availability
  • Accountable for dispatching faulty stock to manufactures and daily follow up
  • Monthly variances reconciliation report
  • Monthly obsolesce report
  • Daily submission of stock invoices (Delivery Notes) to finance for capturing
  • Financial Functions
  • Ensure all payments are recorded and follow up with finance department
  • Reconciliation of monthly variances and submission of claims as per policy
  • Submission of all invoices received from manufactures
  • Role Dependencies
  • IS
  • Courier
  • Dealer, franchise and retail channels not completing documentation correctly
  • Staff, security, outsource partners
  • Reason for Leaving

Inventory Controller

SA Greetings
06.2023 - 01.2023
  • Inventory Manager, Effective Data Management
  • Contract pricing and Item number management
  • Regular reviews of schedule updates (core contract pricing)
  • Capturing of PO’s
  • Achieve required turnaround time for capture
  • Accuracy of data capture
  • Query incidence and resolution
  • External portal item number maintenance
  • Gifting purchase order capture
  • Replenishment Control POS
  • Demand forecasting
  • Optimal stock holding
  • Replenishment execution
  • Write off identification and execution
  • Other Controls
  • Reporting accuracy
  • Reporting efficiency
  • Reporting analysis
  • Seasons
  • Analysis and application to information
  • Grid review
  • Sales allocation estimate and distribution
  • Donations
  • Execution of supplied donation availability
  • Donation Write off controls
  • SCT's( Supply chain transfers)
  • Effective Administration
  • Ensuring deadlines are adhered to
  • Logical and retrievable filing records
  • Annual stock take assistance
  • Annual stock take responsibility
  • Adjustments
  • Capturing of purchase orders
  • Reason for Leaving
  • Looking for a company to grow, use and expand my knowledge and skill set.

Inventory Control Manager

Mobicell
10.2017 - 02.2018
  • Reporting to 1 Supervisor, 4 Inventory Controllers and 11 Technicians
  • Document stock delivery and supervise their movement into operational processing or position
  • Prepare records used to access tax that is due
  • Ensure maintenance of optimal levels of stock for availability as the need arises
  • Set up operation standards for all subordinates to follow
  • Ensure proper management of aging and excess stock
  • Review service levels regularly and reconcile inventories
  • Recommend operational policies and goals to company’s management
  • Respond to complaints and queries concerning inventories and products
  • Prepare and submit inventory control reports to supervisor
  • Attend to enquiries concerning products and inventories
  • Carry out inventory control to ensure inventories are at optimal levels
  • Provide assistance and direction to colleagues and subordinates as required
  • Report and analyse data and present results to senior managers when necessary
  • Manage a team of inventory counters
  • Foster effective and cordial relationships with clients
  • Issue purchase order to clients
  • Investigate complaints of customers
  • Evaluate suppliers
  • Prepare inventory documentation
  • Ensure that inventories are constantly up to standard
  • Perform clerical duties such as answering of calls and messaging
  • Ensure that whatever merchandise are received meet order specifications
  • Create purchase plans, ensuring the availability of stocks when needed
  • Ensure available stocks match customer needs
  • Maintain daily invoices and shipment records to ascertain the state of all stocks
  • Responsible for forecasting company’s future stock needs
  • Oversee the constant flow of stocks in and out of company’s warehouse facility

Inventory Controller

MTN SA
03.2017 - 02.2018

Inventory Supervisor

03.2017 - 09.2017
  • Aftersales Senior Manager, Bulk stock management control
  • Receipt stock
  • Issue out stock to inventory department
  • Admin Duties
  • Forecasting
  • RTV (Returning of goods to vendor)
  • Balance stock and reconciles
  • Daily submission of orders outstanding and short received and escalate to management
  • Communicate all new stock delivered to internal supervisors
  • Monthly variances reconciliation report
  • Conducting monthly stock take
  • Monitor of slow-moving stock and escalate your direct report weekly
  • Packing and labelling of all stock for clear identification and allocation of new stock arriving
  • Ensure stock for new products are ordered ahead of product release
  • Immediate escalation of shortages
  • Submission of all invoices received from manufactures
  • Manage all staff handling stock in the operation
  • Responsible for ensuring stock accuracy in the warehouse
  • Ensure cycle counts are done as per the requirements of the company
  • Conduct/initiate/prepare stock take as per the standard operating procedure pertaining to the operation in which the staff member operates
  • Resolve all stock related queries within 24hrs
  • Communication with the customer and suppliers
  • Consolidate pallets of all stock received
  • Conduct spot checks on bin locations to ensure bin accuracy
  • Ensure the correct positioning of the stock in the warehouse
  • Compile inventory reports and providing them to higher management
  • Analyse reports
  • Migrating of stock into correct locations in the relevant operation
  • Maintain and monitor correct reporting e.g
  • Cycle counts, book-to-book etc
  • Ensure that the company standard operating procedures are adhered to
  • Ensure that staff handles all products in a manner which maintains the condition of the stock and its packaging
  • Weekly monitoring and control stock on operating system to ensure system matches physical
  • Ensure that housekeeping tasks are performed daily
  • Reason for leaving
  • Contract ended

Senior Inventory Controller / Stock Controller

Goithuta Trading, MTN
02.2015 - 02.2017
  • Reporting to 5 Inventory Controllers
  • The purpose of this position is to control the flow of issuing / receipting of stock
  • Accurate stock forecasting
  • Strong Focus on cost effectiveness and efficiencies
  • Maintain stock on hand vs system
  • Follow up on time delivery from manufactures
  • Highly dynamic and fluctuating manufacture demands and requirements
  • Policy and procedure setting for the HVRVC operations
  • Variance reconciliation in accordance to policy and KPI standards set by management
  • Task Complexity (Daily/Weekly):
  • Forecasting of stock on a weekly basis
  • Ensure stock for new products are ordered ahead of product release
  • Ensure sufficient stock on hand at all times
  • Fulfil all internal departments with stock as required
  • Monitoring of slow moving stock and escalate direct report weekly
  • Comply with ESD requirements
  • Packing and labelling of all stock for clear identification and allocation of new stock arrival
  • Communicate all new stock delivered to internal supervisors
  • Immediate escalation of shortages
  • Storage of faulty stock and destruction of faulty stock according to policy
  • Ensure 2% obsolescence is maintained monthly with escalation to management
  • Fully accountable for stock take execution and clearance of in-transit report prior to snapshot
  • Reconcile all stock variances within specific time frames set by management
  • Comply with SLA adherence and escalate when breached
  • Adherence to PPP’s at all times
  • Coaching of fellow staff members
  • Execution of RTV’s on non-supply of stock
  • Clear labelling of all bins for stock storage
  • Record keeping of delivery notes
  • Adhere to all security requirements in accordance to PPP’s
  • Reports:
  • Daily submission of orders received
  • Daily submission of orders outstanding and short received and escalate to management
  • Daily submission of back order
  • Daily report and monitor exceptions on ASA/WIP live statuses
  • Weekly monitoring and control stock on operating system to ensure system matches physical
  • Weekly accurate reporting on statistics in HVRC Midrand stock availability
  • Accountable for dispatching faulty stock to manufactures and daily follow up
  • Monthly variances reconciliation report
  • Monthly obsolesce report
  • Daily submission of stock invoices (Delivery Notes) to finance for capturing
  • Financial Functions
  • Ensure all payments are recorded and follow up with finance department
  • Reconciliation of monthly variances and submission of claims as per policy
  • Submission of all invoices received from manufactures
  • Role Dependencies
  • IS
  • Courier
  • Dealer, franchise and retail channels not completing documentation correctly
  • Staff, security, outsource partners
  • Reason for leaving
  • MTN tender came to an end
  • Company

Technical Service Representative

MTN SA
04.2012 - 12.2014
  • Book in and receipt all handsets received for repair onto relevant system
  • Dispatch all handsets from HVRC as per policy
  • Call clients in relation to quotations
  • Respond to and resolve client queries
  • Compile all reports required
  • Compile stationery orders and get related quotation
  • Delegate to production planning supervisor
  • Sort and file documents relevant to work area, perform all and any general office administration that may be required on a daily basis
  • Ensure all SLA’s are adhered to specifically to TAT
  • Compile and present daily productivity reports
  • Fast track all problematic customer issues with regards to inventory to the HVRC administrative supervisor daily
  • Record all actions handled on the relevant systems
  • Ensure that all PPP’s are maintained and adhered to
  • Invoicing
  • Logging courier collections for customers
  • Submitting warranty claims
  • Taking customer escalations

IT Trainee Consultant

Compu Genesys SA (Pty) Ltd
11.2008 - 12.2009
  • Troubleshooting
  • Maintenance
  • Software upgrade
  • Networking
  • Dissembling and assembling
  • Reason for leaving:
  • In-service training.

Nokia
11.2010
  • Online Diploma DCT4 e-Learning
  • Reason for leaving:
  • Permanently employed by MTN at the end of the contract.

Education

Principles of Management - Module 1: Introduction to Business Management, Module 2: The Environment, Module 3: Planning for Managing a Business, Module 4: Organizing for Managing a Business, Module 5: Group Dynamics, Module 6: Leading in the Organization, Module 7: Controlling the Organization, Module 8: Setting Up for Change

Digital Campus (Powered by Wits)
04.2025

National Certificate: Supply Chain Management (Level 5) - Chain Management: Overview of Supply chain, Economics principles, Management Principles, Supply issues in Supply chain, Distribution issues, Operation issues in supply chain

Regent Business College
07.2023

Information Technology Diploma - Programming, MS Operating System [Dos/Windows], Visual Basic 6.0, Control and Control Structures, Databases, Variables and Variable Types, Menu Manipulation, Debugging Programs and A+, Coding, [Program Developing]

Havatech
01.2008

Call Centre Agent - Inbound Call Centre, Telephone Etiquette, Inbound Call Manager, Communication Skills, Positive Attitude, Basic to Advance Customer Service

Kaelo College
01.2007

Matriculated -

Moses Maren Mission Secondary
01.2006

Skills

  • Strong communicator
  • Self-managing
  • Teamwork
  • Independent work
  • Positive attitude
  • Solution oriented thinking
  • Interpersonal skills
  • Numerical skills
  • Technical support
  • Wireless
  • Project planning
  • Call centre
  • Business strategy
  • IP
  • Quality assurance
  • Customer service
  • 3G
  • Trouble shooting

Equity Status

African, Female

Remuneration

R18000 (Provident Fund, medical aid, cellphone allowance, housing subsidy)

Languages

  • Sotho
  • English

References

  • SA Greetings, Ms Mbali Nkosi, HR Assistance, 011-661-1000
  • Mobicel, Mr Ntsako Mkasi, Aftersales Senior Manager, 011-541-3333/26, 083-200-8220
  • Goithuta Trading, Mr Patrick Budeli, Supervisor, 011-848-4300
  • MTN SA, Mr Dheveshan Pillay, Area Supervisor, 011-848-4300
  • Castor Projects Consultants, Mr Shameer Singh, Production Supervisor, 011-848-4300, 078-926-8543

Industry Knowledge

  • Technical support
  • Wireless
  • Project planning
  • Call centre
  • Business strategy
  • IP
  • Quality assurance
  • Customer service
  • 3G
  • Trouble shooting

Personal Information

  • Available: Calendar month notice
  • ID Number: 8806221201082
  • Age: 36
  • Nationality: South African
  • Driving License: Yes, own car

Languages

English
Upper Intermediate
B2

Timeline

Inventory Controller

SA Greetings
06.2023 - 01.2023

Store Supervisor

05.2023 - Current

Inventory Control Manager

Mobicell
10.2017 - 02.2018

Inventory Controller

MTN SA
03.2017 - 02.2018

Inventory Supervisor

03.2017 - 09.2017

Senior Inventory Controller / Stock Controller

Goithuta Trading, MTN
02.2015 - 02.2017

Technical Service Representative

MTN SA
04.2012 - 12.2014

Nokia
11.2010

IT Trainee Consultant

Compu Genesys SA (Pty) Ltd
11.2008 - 12.2009

Principles of Management - Module 1: Introduction to Business Management, Module 2: The Environment, Module 3: Planning for Managing a Business, Module 4: Organizing for Managing a Business, Module 5: Group Dynamics, Module 6: Leading in the Organization, Module 7: Controlling the Organization, Module 8: Setting Up for Change

Digital Campus (Powered by Wits)

National Certificate: Supply Chain Management (Level 5) - Chain Management: Overview of Supply chain, Economics principles, Management Principles, Supply issues in Supply chain, Distribution issues, Operation issues in supply chain

Regent Business College

Information Technology Diploma - Programming, MS Operating System [Dos/Windows], Visual Basic 6.0, Control and Control Structures, Databases, Variables and Variable Types, Menu Manipulation, Debugging Programs and A+, Coding, [Program Developing]

Havatech

Call Centre Agent - Inbound Call Centre, Telephone Etiquette, Inbound Call Manager, Communication Skills, Positive Attitude, Basic to Advance Customer Service

Kaelo College

Matriculated -

Moses Maren Mission Secondary

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