Molebohe Calvonia Sebola
Johannesburg
Summary
To secure a challenging position in any field of that will enable me to utilizes skills, Ability and experience. To learn and grow as much as possible in that position. To add value to the organization or department that I will be working on. GENERAL SUMMARY OF CAPABILITIES, SKILLS AND EXPERIENCE I am hard working young person with exceptional time management. I have an Excellent ability to stick to deadlines. Creative thinking, good interpersonal relations And excellent communication skills are my attributes
Enthusiastic [Branch Manager ] experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Branch Manager
The Sneacker Shack
Johannesburg
06.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Team leader (managing the technicians)
- Facility manager (checking if the store is always clean and in good condition)
- Managing time (staff arrival, turnaround time for shoes)
- Managing the service( quality and customer service)
- Managing store admin (ensuring clean cloud is updated, stock is accurate, the roster is accurate)
- Managing a sales ( ensuring you have the best team to get sales in by upselling and selling products)
Cashier
Makro
10.2017 - Current
Deli Assistant
Pick ‘n Pay
Johannesburg
01.2019 - 05.2021
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Checked expiration dates on all deli products to ensure quality control.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Weighed and priced items for sale according to store guidelines.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Informed management of any supply needs or low stock levels.
- Ensured that workstations were properly cleaned before closing time each day.
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Regularly checked temperatures of hot holding units during shift hours.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
Sales consultant
Tevo
Johannesburg
09.2018 - 12.2018
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
Education
Higher Certificates - IT Technical Support Course NQF Level 4
Rhiza Babuyile
Diepsloot 12.2019
High School Diploma -
Diepsloot Combined School
Diepsloot Ext 612.2016
Higher Certificates of EMS - Economics Management Science
University of South Africa
Pretoria Skills
- Branch Operations Management
- Work Prioritization
- Financial Oversight
- Account Review
- Coaching and Mentoring
- Excels in Team Leadership
- Interviewing and Hiring
- Operational Reports
- Sales Professional
- Shift Scheduling
- Performance Reviews
- Sales Development
- Relationship Building and Management
- Customer Service
- Relationship Building
- Training and Development
- Excellent Work Ethic
- Staff Recruitment
- Decision-Making
- Client Relationship Management
- Upselling and Cross-Selling
- Microsoft Access and Dynamics
- Regulatory Compliance
- Relationship Management
- Product Training
- Staff Management
- Strong Interpersonal Skills
- Staff Training
- Multi-Tasking Ability
- Excellent Time Management Skills
Accomplishments
- Institution : PSCBC (Public Service Co-0rdinating Bargaining
- Council)
- Course Attended : Cell C takes a girl child to work
- Duration : 1Day
- Year : June 2016
- Institution : Rhiza Babuyile
- Course Attended : IT Technical Support Course NQF Level 4
- Duration : 6Months
- Year : 2019
References
REFERENCES
Contact person @ Makro : Mrs. Sbongile
Interests
Hobbies : , Reading & Sports
Home Languages : Sepedi
Languages
Sepedi
First Language
English
Upper Intermediate
B2
isiZulu
Intermediate
B1
Timeline
Branch Manager
The Sneacker Shack
06.2021 - Current
Deli Assistant
Pick ‘n Pay
01.2019 - 05.2021
Sales consultant
Tevo
09.2018 - 12.2018
Cashier
Makro
10.2017 - Current
Higher Certificates - IT Technical Support Course NQF Level 4
Rhiza Babuyile
High School Diploma -
Diepsloot Combined School
Higher Certificates of EMS - Economics Management Science
University of South Africa
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