Molaodi Mervyn Phuduhudu
Warranty Coordinator
Cape Town
Summary
Dynamic Warranty Coordinator with a proven track record in warranty processing. Adept at fostering teamwork and collaboration, I successfully trained new hires and led initiatives that improved warranty claim outcomes. Excellent communication skills and attention to detail.
Energetic and organized professional with keen eye for detail and positive attitude. Possesses thorough understanding of warranty processes and strong abilities in data management and problem-solving. Dedicated to ensuring customer satisfaction and efficient handling of warranty claims.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Warranty Coordinator
Barloworld Equipment
08.2014 - Current
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
- Ensured cost effective repair services and quality, ensuring optimal outcomes for both customers and the organization.
- Exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Ensured compliance with CATERPILLAR standards regarding product warranties while protecting company interests.
- Train new hires, contributing to a well-informed team of Warranty Coordinators.
- Collaborated with technical representatives to ensure accurate diagnosis and repair of product issues under warranty.
- Actively tracked K.P.I's relating to warranties regularly, leading initiatives aimed at achieving or surpassing established targets.
- Advise management on warranty trends and potential for improvements.
Business Systems Coordinator
Barloworld Equipment
10.2020 - 11.2021
- Served as a liaison between technical teams and non-technical staff members, translating complex concepts into understandable terms for all parties involved.
- Spearheaded initiatives aimed at improving employee engagement, leading to increased morale and productivity.
- Improved interdepartmental communication by establishing clear guidelines and protocols.
- Conducted regular audits of business systems to identify areas for improvement or potential risks.
Education
Diploma Public Relations - Public Relations
Regent Business School
Cape Town, South Africa 01.2022 - 12.2024
Skills
Warranty processing
Affiliations
Chattered Institute of Public Relations
Timeline
Diploma Public Relations - Public Relations
Regent Business School
01.2022 - 12.2024
Business Systems Coordinator
Barloworld Equipment
10.2020 - 11.2021
Warranty Coordinator
Barloworld Equipment
08.2014 - Current
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