MOKOTONG JOSEPH MALOKA
Opera Cloud Administrator
Alexandra
Summary
Detailed-focused, highly ethical Contract and Rates Administrator with more than 15 years' work experience, responsible for loading and maintenance of all contract information, including product information, building rates, terms and conditions and documentation text, into the company business systems. Highly adept in systems analysis, diagnostics, troubleshooting, excellent organizational and problem-solving skills. Able to pinpoint discrepancies and errors to prevent continuing and potentially unnecessary expenditures. Willing to accept responsibilities beyond immediate job opportunities and to take on special projects at management request. Independent, self-managed and able to work without supervision and displays strong work ethic.
Overview
20
20
years of professional experience
27
27
years of post-secondary education
8
8
Certifications
Work History
Quality Controller
BM Foods Manufactures - Edenvale, JHB
12.2022 - Current
- Raw materials receiving Inspection and Testing: Inspect incoming raw materials for conformity to specifications.
- Arrange/coordinate testing of raw materials to check compliance to specifications/standards.
- Record and report non-conformances to management, production.
- Communicate effectively and assist with resolving and escalating non-conformances to relevant stakeholders.
- Documentation: Maintain detailed records of inspections, tests and quality control measures.
- Generate and update quality reports for management.
- Keep stock reports updated and assist with management of FIFO/FEFO
- Compliance: Ensure adherence to regulatory standards and quality compliance.
- Implement and maintain quality control procedures.
- Product safety and quality: To achieve customer satisfaction and company values by timeously and accurately verifying quality analyses and production processes to ensure compliance to specifications and production standards.
- Hygiene: Ensure best practice and hygiene standards are maintained
- Support in completion of hygiene audits, ensuring corrective and preventative actions are enforced where required.
- To monitor and investigate non compliance to requirements to solve problems and focus on continuous improvement of the system.
- To develop and maintain quality standards on site to increase employee awareness and their contribution to meet quality objective.
- To provide ongoing training on quality procedures to staff to ensure compliance and competence to the system.
- To maintain records of test results and product dispositions to enable traceability and audit of quality management system.
- To provide technical assistance to quality assurance and production to ensure compliance to specifications and production standards.
- Report all problems with Food Safety to the QA Manager who will initiate and records actions.
- Monitor deep clean in the factory.
- Maintain cleaning standards as per the Company standard.
- Conduct daily inspections in the factory every morning to evaluate the standard.
- Responsible for Health and Safety in area of responsibility.
- Ensure GMP's are adhered to.
Owner/Construction General Worker
Leeto Projects (Pty) Ltd - Alexandra, JHB
12.2020 - Current
- Prepare, research, compile, submit and monitor expression of interest, proposals and RFQ's
- Research and identify new market opportunities
- Preparing construction sites, materials, and tools
- Loading and unloading of materials, tools, and equipment
- Removing debris, garbage, and dangerous materials from sites
- Assisting contractors, e.g., plumbers, electricians and painters, as required
- Assisting with driving and operation of machinery and equipment
- Regulating traffic and erecting traffic signs
- Following all health and safety regulations
- Mixing, pouring, and leveling concrete.
App-Designated Driver
Bolt ZA - Alexandra, JHB
08.2019 - 12.2020
- Communicating well with passengers and transporting them to and from their desired destinations, ensuring the great customer service experience
- Always maintaining vehicle clean and in excellent condition
- Resolving and providing all-time excellent customer service any customer problematic issues
- Loading and unloading vehicle
- Demonstrating the ability to remain calm in stressful situations
- Following navigational directions from GPS
- Calculating the right fare and executing multiple administrative tasks as required
- Maintaining fruitful relationships with clients and addressing their needs effectively
- Achieving and maintaining a perfect 5-star Bolt rider rating.
Systems Administrator
Kulula Holidays T/a Comair Limited - Randburg, JHB
07.2012 - 07.2019
- Rates loading, updating and maintenance of the corporate database
- Building of rates
- Responsible for migration and integration of new properties and taking properties live and supporting systems.
- Maintained daily rates system database and implemented systems changes.
- Accountable for ensuring a smooth transition and positive user experience.
- Room type configuration, description, and mapping.
- Available to answer operational and application questions during the migration and integration and after “go-live”.
- Creating Promo-Codes and Discounts.
- Assisting and resolving any day-to-day end user cases.
- Open and block rooms.
- General Management of systems and functionality.
- Assisting in Building, Connecting and Manage systems directly impacted e.g., RMS, CRM, CRS.
- STO annual rate update
- Profile creation and rate loaded against profiles
- Maintain and manage a high level of data integrity of all core systems.
- Completing tasks and requests as and when directed by Management.
- Updated policies on all platforms
- Test all updated rates
- Ad hoc investigations for rates loaded queries
- Supported product, sales, and finance departments with requests
- Prioritized, coordinated, and organized work to meet deadlines
- Managed and collaborated with team on work projects and tasks via Trello
- Provide daily, weekly, and monthly reports on the system
- Liaise with the Internal Audit team for auditing purposes
- Writing & Conducting training on all relevant Standard Operating Procedures.
- General office duties, including telephone, photocopying, faxing, and scanning.
Contract and Rates Administrator
Holiday Tours - Randburg, JHB
11.2010 - 06.2012
- Rate creation, updating and maintenance
- Room type configuration, description, mapping
- GDS loading, maintenance, mapping
- Third party distribution, mapping, maintenance
- STO annual rate update and test sold all rate products
- Maintained and updated reservations selling sequence
- Profile creation and rate loading against profiles
- Updated policies on all platforms
- Ad hoc investigations for rate loading queries
- Rate load, market segment audits
- Created and maintained new or existing API connections.
Database Administrator
Dragonfly Africa - Illovo, JHB
06.2009 - 10.2010
- Responsible for managing the information within the organization
- Captured rates on database and ensured that information uploaded on the system is accurate
- Planned, coordinated, and implemented security measures to safeguard the database
- Defined and/or implemented access controls to the data
- Updated the supplier database when new suppliers register and when current suppliers change their details
- Tested new database management system versions to find a better solution for existing queries
- Notified suppliers by e-mail that their rates on the company's database will expire
- Filed and collated all data.
Rates and Reservations Administrator
Wilderness Africa - Rivonia, JHB
11.2007 - 05.2009
- By ensuring that the camp occupancy statistics are updated weekly for all directors concerned
- By ensuring that the commission structures provided to us by our suppliers are updated, administered, and recorded
- By ensuring that accurate and regular reports are made to Marketing and Product Managers on Product Analysis figures in order that they can track progress on support provided by us to each supplier and country area
- Provide regular WISH and Tourplan Reports for the Managers such as Insurance follow up, Tourplan Ref
- Numbers etc
- By sourcing, loading, continuous updating, filing of information and rates from all suppliers accurately in the costing system, rates manuals, information manuals and rates files
- Ensure relevant information and amendments in products or rates from suppliers are distributed to all Sales and Marketing teams
- By ensuring that any corrections and/or additions and/or deletions for the Exchange Server email address book that are passed on to our team are actioned and accurate
- Ensure that incoming and outgoing emails, are processed in accordance with company's IT policy through Mail Marshal
- By cleaning out any duplicate or inaccurate entries in the Proxy Database system
- By setting up/deleting/editing users, creditors, and debtors in the Reservations (WISH) and Costing (Tourplan) systems
- By processing general administration as, when, and how required for the team and the company.
Pricing Co-Ordinator
Europcar Car Hire - Bruma, JHB
08.2004 - 10.2007
- Capturing negotiated and agreed rates accurately on multiple systems within agreed timeframes
- Analyze rates to ensure acceptable rate structure is built so that profitability is achieved
- Monitor and maintain rates due to expire 3 months prior to expiry date
- Create and maintain rates for promotions and sales
- Provide support to Sales team for rate maintenance
- Authorizing price lists in line with set parameters
- Report on actions taken in regard to monthly rates (Due to Expire Rates)
- Maintenance of Waiver instructions, Footnotes and Special Instructions, Discounts, Pay Types, Overrides (e.g., reduced client expenses), all other client expenses (e.g., one-way fees, airport surcharges, counter guide and commission structure)
- Maintained adequate records and execution of timeous and accurate charge cards records and platinum cards
- Captured fuels cards in the system
- Experience with consolidation of data from different sources
- Prepared rate analysis on daily basis for increases and decreases to show the impact of the account
- Identified opportunities to improve profitability by doing the rate shopping
- Ran customer profitability and made recommendations to Key Account Managers
- Problem solving and attended to queries
- Identify principal customers and focuses activity to satisfy their needs
- Identify all risk factors in the working environment and ensured good working conditions and relationships.
Education
National Diploma in Business Management (Incomplete) -
Boston Business College
Secretarial Studies National Diploma (Completed) - undefined
Solutions Business College
Senior Certificate (Completed) - undefined
Ratlhagana High School
Bachelor of Consumer Science - Hospitality Management
UNISA (Enrolled For Year 2025)
04.2001 - 05.2028
Skills
Strong communication skills, both verbal and written
Ability to communicate effectively and build rapport with team members, suppliers, and properties
Knowledge of hotel operations
Strong numeracy and diagnostic skills
Ability to succeed through collaboration and working through other internal and external organizations and individuals
Knowledge of Opera PMS/Opera Cloud products, ie, OXI, IFCs & OHIP
High level of accuracy and attention to detail
Curiosity - willingness to learn and always seeking improvement
Able to valuate and understand individual hotel business needs and business rules to best leverage the system functionality
Innovative Thinker
Conduct User Training
Handle Hotel cases, investigate the inbound cases and review the existing owned and escalated cases
Resolve cases in a timeous manner
Ability to travel as needed
Certification
Mecer Inter-Ed: SETA & International Accredited Training, Python Introduction
Personal Information
- ID Number: 7706165582086
- Passport Number: Yes
- Date of Birth: 06/16/77
- Nationality: South African
- Driving License: Yes - C1
- Marital Status: Married
Covid-19 Certificate
True
References
- Mrs Samantha Grindlay, Travel Manager, Comair Limited, 082 460-5891
- Mrs Sonia Delly, Supervisor, Europcar Car Hire, 081 306-8166
- Mr Barry Sneech, CEO, SAInternet Properties, 082 459-9986
Timeline
Quality Controller
BM Foods Manufactures - Edenvale, JHB
12.2022 - Current
Sololearn - Learn to Code, HTML Certified
11-2022
Sololearn - Learn to Code, CSS Certified
11-2022
Sololearn - Learn to Code, JavaScript Certified
11-2022
Hubspot Academy, Revenue Operations Certification
11-2022
Alison Academy - Empower yourself, Hotel Revenue Management & Customer Service Excellence Certification
11-2022
Mecer Inter-Ed: SETA & International Accredited Training, Python Introduction
01-2022
Owner/Construction General Worker
Leeto Projects (Pty) Ltd - Alexandra, JHB
12.2020 - Current
App-Designated Driver
Bolt ZA - Alexandra, JHB
08.2019 - 12.2020
Systems Administrator
Kulula Holidays T/a Comair Limited - Randburg, JHB
07.2012 - 07.2019
Microsoft Academy, Microsoft Certified Professional
04-2012
Microsoft Academy, MCTS: SQL Server 2008, Implementation and Maintenance
11-2011
Contract and Rates Administrator
Holiday Tours - Randburg, JHB
11.2010 - 06.2012
Database Administrator
Dragonfly Africa - Illovo, JHB
06.2009 - 10.2010
Rates and Reservations Administrator
Wilderness Africa - Rivonia, JHB
11.2007 - 05.2009
Pricing Co-Ordinator
Europcar Car Hire - Bruma, JHB
08.2004 - 10.2007
Bachelor of Consumer Science - Hospitality Management
UNISA (Enrolled For Year 2025)
04.2001 - 05.2028
National Diploma in Business Management (Incomplete) -
Boston Business College
Secretarial Studies National Diploma (Completed) - undefined
Solutions Business College
Senior Certificate (Completed) - undefined
Ratlhagana High School