Skills
Summary
Work History
Education
References
Overview
Receptionist
MOKOPE QUEEN MAIFADI

MOKOPE QUEEN MAIFADI

Hospitality Assistant | Admin Assistant |Shop Assistant
Mabopane

Skills

Client support

Summary

Hospitality professional with proven expertise in customer service, administration, sales, and marketing. Demonstrated ability to enhance customer experiences, uphold cleanliness standards, and provide effective administrative support. Experienced in managing guest houses, promoting products, and executing customer transactions. Strong attention to detail and excellent communication skills contribute to success in dynamic environments.

Work History

Cleaner & Guest House Manager

SHF Living Guest House
03.2021 - Current
  • Managed the daily operations of a private guest house for company management, their families, and friends
  • Ensured the guest house was clean, well-maintained, and organized, including:
  • Cleaning and sanitizing rooms, common areas, and amenities
  • Managing laundry and bedding
  • Preparing breakfast for guests (previously)
  • Provided exceptional customer service and care to guests, ensuring a positive experience
  • Demonstrated versatility by taking on multiple roles, including:
  • Cleaning and maintenance
  • Security and surveillance
  • Customer service and relations
  • Worked independently with minimal supervision, showcasing trustworthiness and discipline
  • Maintained a high level of professionalism and attention to detail in all aspects of guest house management

Waitress

Kievits kroon Gauteng Wine Estate
10.2019 - 11.2019
  • Provided excellent customer service and ensured a positive dining experience for guests
  • Took orders, served food and beverages, and handled customer requests
  • Maintained a clean and organized workspace, including tables and surrounding areas
  • Demonstrated strong communication skills to resolve customer complaints and queries
  • Worked effectively in a fast-paced environment to ensure efficient service delivery

Shop Assistant

Rage Temba City
05.2015 - 01.2019
  • Performed multiple roles, including:
  • Cashier: processed customer transactions and handled sales
  • Sales and Marketing: promoted products and services to customers
  • Merchandiser: visually displayed products to attract customers
  • Customer Service: assisted customers with queries and complaints
  • Data Capturing: accurately captured customer and sales data
  • Stock Taking and Pricing: managed inventory levels and ensured accurate pricing
  • Store Maintenance: maintained a clean and presentable store environment

Admin/Internet Cafe Assistant

Documents Solution Internet Cafe
09.2013 - 12.2014
  • Managed administrative tasks, including:
  • Receiving and sending faxes
  • Creating quotations and managing sales
  • Selling stationery and other office supplies
  • Providing laminating and binding services
  • Maintaining bookkeeping records
  • Selling stamps and other postal services
  • Filing and managing documents accurately

Instore Royco Promoter

A Division of Isilumko staffing
06.2011 - 05.2012
  • Promoted and sold Royco products to customers through effective sales and marketing techniques
  • Provided excellent customer service and care to build brand loyalty
  • Demonstrated product knowledge and convinced customers to purchase products
  • Maintained a neat and presentable store environment, including stock displays
  • Conducted product tastings and demonstrations to promote new products
  • Highlighted special promotions and discounts to customers

Cashier

Renbro Spar ( Hammanskraal)
01.2010 - 09.2010
  • Provided excellent customer care and service to ensure customer satisfaction
  • Operated cash register and handled customer transactions accurately
  • Maintained a clean and hygienic workspace, including counters and surrounding areas
  • Demonstrated strong communication skills to resolve customer complaints and queries

Education

Food & Beverage Certificate - undefined

FIMI Hospitality Training Academy

Grade: 12 - undefined

Prestige College (Private School)

References

  • Clement, Maintance Manager, 060 522 2310, SHFLiving
  • Irene, Phake, Manager, 072 460 4792, Rage Distribution (Temba City)
  • Documents Solution PTY(LTD), Mpho Rapoo, Owner's Sister, 082 859 4077
  • Nokubonga, A Division of Isilumko Staffing, Royco Promotion Manager, 082 845 1466
  • Josaya, Manager, Renbro Superspar, (012) 711 0961/0240
  • Mr. W. V/D Heever, Travel And Tourism Teacher, Prestige College,(012) 711 0010 / 160

Overview

16
16
years of professional experience

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MOKOPE QUEEN MAIFADIHospitality Assistant | Admin Assistant |Shop Assistant