Mokone Bethuel Mohlabakoe
National Tyres Breakdowns Manager, Service Advisor And Sales Executive
Bloemfontein
Summary
Results-driven and customer-focused professional with a proven track record of delivering exceptional service and driving sales growth. Skilled in customer satisfaction, team leadership, and problem-solving.
Overview
20
20
years of professional experience
Work History
National Tyre Breakdowns Manager and Sales Represe
Kopano Wheels
02.2026 - Current
- Led national tyre breakdown response operations, enhancing efficiency and reducing downtime for customers.
- Managed a team of breakdown technicians, mentoring staff to improve service delivery and customer satisfaction.
- Developed strategic sales initiatives that increased market penetration and strengthened customer relationships.
- Analyzed breakdown data to identify trends, informing service improvements and operational adjustments.
- Led national tyre breakdown operations, enhancing response times and customer satisfaction.
- Implemented strategic sales initiatives, resulting in improved market penetration and revenue growth.
- Managed a team of technicians, ensuring high-quality service delivery and adherence to safety protocols.
- Conducted market analysis to identify trends, informing sales strategies and product offerings.
Coordinator / Supervisor
Pride in Tyres
04.2024 - 08.2025
- Coordinated and supervised call centre tyre breakdowns division
- Sourced suppliers and identified problem areas
- Developed the centre into a national breakdowns centre
Joint Owner
De Bros Food
09.2018 - 02.2020
- Sold mouth-watering foods to locals
- Promoted and marketed the business
- Ensured improved service and open communication channels with clientele
Call Centre Consultant / Key Accounts Manager
Thomas Tyres
01.2011 - 08.2016
- Started as a customer service consultant and was promoted to Key Accounts Manager
- Managed Transnet fleet nationally and recruited new clients
- Compiled analysis reports for clients and performed administrative duties
Customer Service Consultant
Rapid Response Breakdown Services
01.2010 - 12.2010
- Liaised with different fleets and coordinated breakdown services
- Supervised technicians and ensured effective service with feedback to clients
Call Centre Agent
Market SA
04.2008 - 01.2010
- Participated in various sales campaigns as a telemarketing agent
- Earned commission-based income
Sales Agent
Afrimedics Healthcare CC
06.2006 - 02.2008
- Sold medical equipment to private and public health facilities, leveraging direct marketing skills to expand market reach
Education
DIPLOMA - Labour Relations Practice & Dispute Resolution
Academy of York
BRAAMFONTEIN 04.2001 -
Call Centre Management Diploma - undefined
Damelin Correspondence College
09-2016
Call Centre Training Certificate - undefined
Cornerstone Call-Centre Training
05-2008
High School - Commerce
Katlehong High School
12-2005
Skills
Sales and customer service
Dispatch officer
Business development
Queries management and problem-solving
Team leadership
Customer satisfaction
Breakdown operations
Service delivery
Strategic sales
Market analysis
Timeline
National Tyre Breakdowns Manager and Sales Represe
Kopano Wheels
02.2026 - Current
Coordinator / Supervisor
Pride in Tyres
04.2024 - 08.2025
Joint Owner
De Bros Food
09.2018 - 02.2020
Call Centre Consultant / Key Accounts Manager
Thomas Tyres
01.2011 - 08.2016
Customer Service Consultant
Rapid Response Breakdown Services
01.2010 - 12.2010
Call Centre Agent
Market SA
04.2008 - 01.2010
Sales Agent
Afrimedics Healthcare CC
06.2006 - 02.2008
DIPLOMA - Labour Relations Practice & Dispute Resolution
Academy of York
04.2001 -
High School - Commerce
Katlehong High School
Call Centre Training Certificate - undefined
Cornerstone Call-Centre Training
Call Centre Management Diploma - undefined
Damelin Correspondence College