Mokgakala Ellen Motlhaping
69 Saint Olympus, Neptune Way,Olympus AH, PRETORIA
Summary
Multi-faceted, efficient, and reliable administrative professional with extensive experience supporting executives, sales personnel, and managers to improve internal operations in an organization.
Overview
9
9
years of professional experience
Work History
Data Capturer (Quality Assurance)
Quality Council for Trades and Occupations (QCTO)
10.2018 - 4 2019
- Management of the filing system, internal search and control the movement of files, Closing and opening of new files
- Dispatch files and documents, and prepare files for scanning
- Receiving and making calls, receiving clients, register and direct those to different officials within the directorate
- Receiving of incoming mail, date stamp and dispatch to relevant officials, courier documents, create and maintain a register for all incoming and outgoing correspondences
- Writing of reports for the Directorate, as well as compile weekly, monthly and quarterly reports
- Quality check of letters of intent for extension of scope
- Verifying qualifications on SAQA website for the extension of scope
- Sending response letters and way forward to the respective service providers according to SETA
- Assist services providers to access QCTO letters and processes, conduct general administrative work
Branch Administrator (Assistant to the Broker Consultant)
Sanlam Sky
10.2010 - 06.2017
- Conduct general administrative work and the management of schedules of the Broker Consultants and the branch in terms of maintaining high levels of professionalism, efficiency and responsiveness
- Fulfill secretarial duties and compile reports for the involved stakeholders in the company
- Managed the front desk in ensuring clients service is met and satisfactory by providing feedback efficiently
- Correspondence is distributed timeously and professionally, as well the update of the file records of day to day activities
- Comply with the FSB, POPI and TCF as required by the company
- Assist intermediaries to access various systems in the company and order promotional items for their clients
- Policy retention as well advising respective clients with their policies
- Facilitate travelling and accommodation arrangements and the payment of subsistence and travel claims
- Quality check of documents for compliance with the FSB, for intermediaries and brokers
Distribution Support Administrator
Old Mutual
06.2008 - 09.2010
- Assist with file recording daily and fulfill various secretarial responsibilities
- Monitor, capture and report on new business
- Administer various bookings and claims for traveling arrangements and subsistence
- Handling and administrating petty cash, as well assist with account payments
- Printing Commission Statements (Pay slips)
- Assist brokers on daily administration to ensure goals and targets are achieved
- Assist with queries relating to policies
Education
National Diploma - Management Assistant
Vuselela FET College
Senior Certificate - undefined
Bethel High School
Skills
Collaborative
Eloquent
Deadline-driven
Astute
Visionary
Assiduous
References
- Mr. Sello Mogale, Area Manager: Sanlam Sky Solutions Broker Division, (011) 359 3212, 082 817 7827
- Mrs. Lorraine Lebeya, Quality Assurance Manager: QCTO, 012 003 1841, 072 061 6376
- Mrs. Khothatso Ramodisa, Regional Admin Head: Sanlam Sky Solutions Broker Division, (011) 479 9572, 084 888 8944
- Mr. Bhekifa Masango, Head of Broker Division - Old Mutual Brokers, (031) 566 0501, 083 672 0292
Timeline
Data Capturer (Quality Assurance)
Quality Council for Trades and Occupations (QCTO)
10.2018 - 4 2019
Branch Administrator (Assistant to the Broker Consultant)
Sanlam Sky
10.2010 - 06.2017
Distribution Support Administrator
Old Mutual
06.2008 - 09.2010
Senior Certificate - undefined
Bethel High School
National Diploma - Management Assistant
Vuselela FET College
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