Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Mokgaetji Pondy Maleka

Mokgaetji Pondy Maleka

Ms Maleka
Kempton Park

Summary

Capable Functional Consultant with extensive expertise in implementing Oracle cloud solutions for a range of customers. A highly energetic professional exhibiting a sense of urgency in regards to bug fixes and issue resolution. Offering hands-on technical knowledge of applications, software, and other technologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Picking Functional Lead

Cotton On Group
07.2014 - 03.2024
  • Coordinated communication between stakeholders to facilitate issue resolution and maintain project momentum.
  • Conducted training sessions for end-users following system implementations, promoting user adoption and proficiency.
  • Implemented risk mitigation strategies to minimize potential delays in project completion.
  • Assisted in budget planning and financial management for various projects, ensuring cost-effectiveness throughout the project lifecycle.
  • Led cross-functional team for successful system implementation, ensuring seamless end-user experience.
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Established priorities and drove accountability for assigned initiatives, providing leadership.
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • draw up schedules for team for the best out outcome on OWR

Inventory Assistant

PNP Distributions
02.2011 - 06.2014
  • Enhanced customer satisfaction by ensuring timely delivery of products through efficient order processing.
  • Spearheaded the adoption of new inventory management software, leading to increased efficiency and accuracy in tracking product movement.
  • Managed daily replenishment tasks for high-demand items, ensuring continuous availability on store shelves.
  • Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
  • Reduced stock discrepancies with thorough auditing and regular cycle counts.
  • Stayed up-to-date on industry best practices for inventory management, applying relevant techniques to improve operational efficiency.
  • Provided cross-training opportunities for fellow employees on inventory-related tasks, enhancing overall team performance.
  • Maximized storage space utilization through strategic organization methods that took into account product turnover rates and demand patterns.

Call Agen

Eridutio
02.2009 - 10.2009
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.

Education

High School Diploma -

Tembisa Adult Center, South Africa
Tembisa
01.2010 - 11.2010

Skills

Attention to Detail

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Timeline

Picking Functional Lead

Cotton On Group
07.2014 - 03.2024

Inventory Assistant

PNP Distributions
02.2011 - 06.2014

High School Diploma -

Tembisa Adult Center, South Africa
01.2010 - 11.2010

Call Agen

Eridutio
02.2009 - 10.2009
Mokgaetji Pondy MalekaMs Maleka