Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Mokgadi Clementine  Mabotja

Mokgadi Clementine Mabotja

Pretoria

Summary

I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in sales and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Revenue Clerk

DR GEORGE MUKHARI HOSPITAL
Pretoria
01.2011 - 07.2011
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Software.
  • Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.

Freelancer

Shift Smart
New York
01.2022 - Current
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Observed packing operations to verify conformance to specifications.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Sales and Service Representative

FIRST NATIONAL BANK
Pretoria
11.2012 - 07.2020
  • Drove team revenue totals by bringing in top sales numbers.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Implemented brand marketing and sales campaigns.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Expanded customer base and boosted profit within product line.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Trained and mentored new sales representatives.
  • Exceeded goals for new accounts in single sales cycle.
  • Set up calendar with customer birthdays and other special events for personal touch.

Education

INTERNAL AUDITING - ▪︎INTERNAL AUDITING ▪︎Financial ACCOUNTING

TSHWANE UNIVERSITY OF TECHNOLOGY
South Africa GAUTENG PRETORIA
01.2008 - 12.2010

Higher Certificate - Matric

Reitumetse High School
Pretoria
01.2005 - 12.2005

CERTIFICATE ACCOUNTING - ▪︎FINANCIALLY ACCOUNTING ▪︎TAXATION

Tshwane University of Technology
SOUTH AFRICA GAUTENG PRETORIA
01.2006 - 12.2008

Skills

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Certification

DIGITAL MARKETING CERTIFICATE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

DIGITAL MARKETING CERTIFICATE

01-2023

SEARCH ENGINE OPTIMIZATION Certificate

01-2023

Email Marketing Certificate

01-2023

Regulatory Compliance Certification

01-2023

Freelancer

Shift Smart
01.2022 - Current

Sales and Service Representative

FIRST NATIONAL BANK
11.2012 - 07.2020

Revenue Clerk

DR GEORGE MUKHARI HOSPITAL
01.2011 - 07.2011

INTERNAL AUDITING - ▪︎INTERNAL AUDITING ▪︎Financial ACCOUNTING

TSHWANE UNIVERSITY OF TECHNOLOGY
01.2008 - 12.2010

CERTIFICATE ACCOUNTING - ▪︎FINANCIALLY ACCOUNTING ▪︎TAXATION

Tshwane University of Technology
01.2006 - 12.2008

Higher Certificate - Matric

Reitumetse High School
01.2005 - 12.2005
Mokgadi Clementine Mabotja