Mokgadi Abygetia Mulaudzi

• Promoted a culture of excellence through consistent adherence to quality control measures in all aspects of work performance.
• Ensured accurate documentation of patient information by meticulously updating electronic health records.
• Reduced paperwork processing time through implementation of electronic document management systems within the unit effectively.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Assisted in patient admission process based on federal and state laws.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Collaborated with other departments to ensure seamless coordination of student onboarding processes, enhancing overall student experience.
• Assisted with marketing efforts for recruitment initiatives, resulting in increased awareness and interest from potential applicants.
• Communicated important information to supervisor and medical team to reduce chance of errors.
• Enhanced office efficiency by implementing new filing systems for quicker access to important documents related to admissions activities.
• Collected information, forms and signatures from patients or family members to create efficient admissions experience.
• Greeted patients warmly to increase comfort and create rapport.
• Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
• Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
• Completed preliminary paperwork for incoming and outgoing patients.
• Assisted with medical coding and billing tasks.
• Registered and verified patient records before triage with most up-to-date information.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Managed office bookkeeping with insurance billing and patient payments.

Managing Birth, Marriage, and Death Records

Issuing Travel Document and Passport.

Issuing Identity Document.

Dispatching documents.

Answering inbound and outbound calls.

DEBT COLLECTOR

Evaluating Problems and Complaints.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.