Mokgadi Prudence Mawila
Sundowner
Summary
Methodical director with extensive experience overseeing daily operations, executing business strategies, and managing financial performance. Recognized for high productivity, effective team collaboration, and project success. Thrives in fast-paced environments and excels under pressure. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Passionate about continuous learning and innovation.
Overview
29
29
years of professional experience
Work History
EXECUTIVE BUSINESS SUPPORT
AFROVATION TECHNOLOGY
03.2016 - 09.2023
- Lead the development of strategic project for the CEO
- Special Project on Connectivity (Township Households, Schools business and events) and Telecoms
- Key stakeholders' engagement (Local and International)
- Reports on strategic projects both internal and external
- Define strategic communication priorities, projects, and innovation initiatives
- Cultivate partnerships to support and promote a compelling vision for Afrovation
- Overall Business Mapping Process
- Service Level Agreements and Operations Level Agreements
- Project Management
- Head of Software Development and Application Team (Bespoke Product)
DIRECTOR: CONSULTING
THABA CONSULTING
03.2015 - 03.2016
- Strategy formulation
- Strategy Session facilitation
- BBBEE concept advisory
- Policy Formulation
- Soft skills training
- Business Process Analysis
- Business Process Optimization
- CSI with a difference
- Client Retention Strategy
- ITSM
- Performance Management
DIRECTOR: BUSINESS RELATIONS MANAGEMENT
CITY OF JOHANNESBURG
09.2007 - 02.2014
- Service Level Management
- Operation Level Management
- Relationship Management
- Business Consulting
- Contract Negotiation
- SLA Negotiation, Monitoring and Evaluation
- ICT Asset Management
- ICT Service Desk
- Management of Master Service Agreements
- Compliance to ITIL
- Customer satisfaction index
- Client and Service Provider relationship management
- Business Requirements gathering management
- Business Analysis Management
- Management Reports writing
- Achievements and impact of achievement
- Successful facilitation and co-ordination of Smart City theme week for Joburg GDS2040
- This resulted in a full week of ICT Smart solutions exhibition by leading ICT industry Experts with a host of dialogues which were documented to share the interactions of both public and subject matter expects
- Successful facilitation and co-ordination of the IBM ESC Team for the Smart Public Safety initiative
- This highly specialized global team produced a proposed strategy document for the city in relation to Public Safety drawing from their experiences and in consultation with the City's stakeholders
- Integration of the ICT service desk into CoJ ICT-The ICT service desk had been outsourced for over 5 years, once the decision was taken to insource the function, this function was incorporated to the Business Relationship Directorate, the impact of this insource yielded in savings and job security for the affected employees
ACCOUNT EXECUTIVE
BUSINESS CONNEXION
02.2005 - 08.2007
- Sales of SAP Solutions/services and any other services offered
- Service delivery monitoring
- Account Management
- Relationship Management
- Provide management support
- Contract Management
- Contract Monitoring
- Service level Management
- Achievements and impact:
- Best IT Support from City Power-This was the first Public Sector award which proved that the team on the account were effective, professional and were valued by the Client
- Bulltjie Award from Business Connexion - This award was given to me for the effort and professionalism in getting a new client for the business which yielded in a long-term client
MANAGER: BUSINESS DEVELOPMENT
CONNERSTONE
07.2003 - 07.2005
- Generate new business
- Manage partner relationships
- Tender process management
- Customer liaising
- Understanding of business requirements
- Advisory capability on ICT solutions
- ICT product evaluation
- Service delivery monitoring
CONSULTANT: SAP ABAP
AST
03.2000 - 06.2003
- Business Transformation Consultant
- Remote support of various clients
- ABAP programming
- ABAP testing and debugging
- Mentoring of Junior Staff
- Actively participate in the Employment Equity Transformation Workgroup
- Interface writing
- Technical Specification reports
- Write clear and logical reports, program documentation, and instructions
- Establish and maintain effective and cooperative working relationships with administrators, staff, users, project consultants, and vendors
- Client Consulting
- Monthly reconciliations on the SAPO third party system
- Monthly reconciliation of the social grants paid via SAPO
- Achievements and impact:
- Automation of the Pension System-The pension system was full of human intervention that led to inaccuracies and therefore reporting challenges, once the system was automated SAPO was able to get accurate reports timeously
- Recovery of millions from SASSA on behalf of SAPO
- The government would deposit money for pensioners to be paid via SAPO
- The challenge at the time was that there was no reconciliation between the two entities
- Once I did the reconciliation SAPO was able to recover the outstanding amount
- As a Business Transformation Consultant, the most rewarding part of this role was the employment and mentoring of young black professionals
CONSULTANT: SAP ABAP
CDE
02.1998 - 02.2000
- ABAP programming
- Business Analysis
- Client Consulting
- ABAP testing and debugging
- ABAP Enhancements
- Technical Specification reports
- Write clear and logical reports, program documentation, and instructions
- Establish and maintain effective and cooperative working relationships with administrators, staff, users, and project consultants
- Batch programming
- Dialogue programming
- Technical training
CONSULTANT: ERP CONSULTANT
ARTHUR ANDERSEN
01.1997 - 01.1998
- Analysis of client requirements
- Client operations review
- Recommendation on suitable ERP solution
- Study and prepare system specifications and coordinate with the development
- Recruitment
- Achievements and impact:
- The achievement of the employment was traveling throughout the country concentrating on the so-called "Black universities" and unearthing the talent that can thrive in the company
- The project was successful because several students were employed within the firm
PROGRAMMER: SENIOR ANALYST
DATAVIA
07.1994 - 12.1996
- ABAP programming
- ABAP testing and debugging
- ABAP Enhancements
- Interface writing
- Technical Specification reports
- Write clear and logical reports, program documentation, and instructions
- Establish and maintain effective and cooperative working relationships with administrators, staff, users, project consultants, and vendors
- Client Consulting
- Batch programming
- Dialogue programming
DIRECTOR ICT BUSINESS CONSULTING
THABA CONSULTING
10.2023
- Brand Management
- ICT Process Mapping
- Technology Solution Design
- Project Management
- Social Media Strategy Development & Deployment
- Software Development
- Business and ICT Strategy Development
- Strategy Monitoring and evaluation
- Client Retention Strategy
- Cyber Security strategy, implementation, and monitoring
Education
ITIL –Service Strategy Fox ITSM -
01.2014
ITIL – Service Design Fox ITSM -
01.2014
ITIL – Service Operations Fox ITSM -
01.2014
ITIL – Service Transition Fox ITSM -
01.2014
ITIL – Managing across the Life Cycle Fox ITSM -
01.2014
ITIL – Continual Service Improvement Fox ITSM -
01.2014
Diversity Management Internal CoJ -
01.2014
ITIL- Foundation v3 Fox ITSM -
01.2013
Performance Management Internal CoJ -
01.2013
Business Relationship Management Fox ITSM -
01.2013
Information Technology Certificate -
Intec College
01.1996
Cobol Programming Zakheni Computing -
01.1993
Management Development Program (MDP) GIBBS (2006 -
Skills
- Negotiation Skills
- ICT Operations planning and monitoring
- Stakeholder management
- Risk Management
- Smart City Concept
- Corporate Governance
- Change Management
- Brand Management
- Operations Management
- Budget Control
- Contract Management
- Staff Development
- Business Administration
- Staff Management
- Contract Negotiation
- Human Resources Management
- Information Technology Management
- Sales management
- Innovation management
- Business Development
- Corporate Communications
- Program Management
- Crisis Management
- Strategies and goals
Accomplishments
Best IT Support from City Power
Bulltjie Award from Business Connexion
Automation of the SAPO Pension System
Business Transformation Lead
Languages
English
First Language
Xhosa
Upper Intermediate (B2)
B2
Afrikaans
Beginner
A1
References
References available upon request.
Timeline
DIRECTOR ICT BUSINESS CONSULTING
THABA CONSULTING
10.2023
EXECUTIVE BUSINESS SUPPORT
AFROVATION TECHNOLOGY
03.2016 - 09.2023
DIRECTOR: CONSULTING
THABA CONSULTING
03.2015 - 03.2016
DIRECTOR: BUSINESS RELATIONS MANAGEMENT
CITY OF JOHANNESBURG
09.2007 - 02.2014
ACCOUNT EXECUTIVE
BUSINESS CONNEXION
02.2005 - 08.2007
MANAGER: BUSINESS DEVELOPMENT
CONNERSTONE
07.2003 - 07.2005
CONSULTANT: SAP ABAP
AST
03.2000 - 06.2003
CONSULTANT: SAP ABAP
CDE
02.1998 - 02.2000
CONSULTANT: ERP CONSULTANT
ARTHUR ANDERSEN
01.1997 - 01.1998
PROGRAMMER: SENIOR ANALYST
DATAVIA
07.1994 - 12.1996
ITIL –Service Strategy Fox ITSM -
ITIL – Service Design Fox ITSM -
ITIL – Service Operations Fox ITSM -
ITIL – Service Transition Fox ITSM -
ITIL – Managing across the Life Cycle Fox ITSM -
ITIL – Continual Service Improvement Fox ITSM -
Diversity Management Internal CoJ -
ITIL- Foundation v3 Fox ITSM -
Performance Management Internal CoJ -
Business Relationship Management Fox ITSM -
Information Technology Certificate -
Intec College
Cobol Programming Zakheni Computing -
Management Development Program (MDP) GIBBS (2006 -
Similar Profiles
Conor AdamsConor Adams
Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)
Alison HawkinsAlison Hawkins
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)
Krishnaraja GanapathyKrishnaraja Ganapathy
Application Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing TechnologyApplication Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing Technology
Jeanelle Van KootenJeanelle Van Kooten
Sales Executive at SafeDoorSales Executive at SafeDoor
Nela AndradeNela Andrade
Compliance and Information Officer at Bravura Capital (Pty) LtdCompliance and Information Officer at Bravura Capital (Pty) Ltd