Mokgadi Phago
Virtual Assistant
Pretoria
Summary
Skilled sales professional with a background in direct customer engagement and product promotion, complemented by digital proficiency through certifications in Virtual Assistance and Professional Foundations for the Digital Age.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
9
9
Certifications
4
4
Languages
Work History
Home Care Provider
Ipeleng Bagodi old age home
02.2019 - 05.2022
- First aid, wound care, medication intake and food intake care
Sales Representative
Avon
01.2016 - 07.2019
- Selling Avon products
Retail Salesworker
Avon
01.2015 - 09.2018
- Selling Avon products.
Education
Certificate - undefined
ALX Academy
09.2024 - 05.2024
Certificate - Professional Foundations Skills for the Digital Age
ALX Academy
07.2024 - 05.2024
Certificate - AiCE
ALX Academy
06.2024 - 05.2024
Bachelor of Business Administration - BBA - Business Administration and Management, General
Skills Development Professionals
07.2023 - 05.2024
Certificate - BBBEE
Speccon holdings
03.2024 - 05.2024
Certificate - Basic Microsoft Excel C1
Speccon holdings
03.2024 - 05.2024
Certificate - Advanced Microsoft word
Speccon holdings
02.2024 - 05.2024
Certificate - Basic Life Support
Alison
12.2023 - 05.2023
Certificate - Business Administration, Management and Operations
E-college
01.2023 - 05.2023
Bachelor of Laws - LLB - LLB: Law of evidence
University of South Africa/Universiteit van Suid-Afrika
01.2021 - 05.2021
Skills
Nonprofit Organizations
Travel Management
Editing
Handle Confidential Information
Virtual Assistance
Microsoft Office
Microsoft Word
Microsoft Outlook
Travel Planning
Phone Etiquette
Customer Service
Problem Solving
Computer Literacy
Team Leadership
File Management
Call Center Administration
Advertising
Document Management
Document Drafting
Virtual Administrative Support
Office Administration
Microsoft Excel
Microsoft PowerPoint
Travel Arrangements
Adobe Photoshop
Zendesk
Technical Requirements
Email Management
Data Entry
Entrepreneurship
Setting Appointments
Cold Calling
Appointment Scheduling
Cloud Computing
Auditing
Data Validation
Microsoft Power Query
Personalizing communication using mail merge
Collaborating on documents
Creating interactive fields to insert dynamic content
Inserting files from other office applications
Bookings
Administration
Housekeeping
Medication Administration
Flexibility Training
Cardiopulmonary Resuscitation (CPR)
Housekeeping Management
Telephone Reception
Negotiation
Creative Writing
Teamwork
Planning
Marketing
Listening
Reading
Artificial Intelligence (AI)
Using pivot tables and pivot charts to summarize
Array Formulas
Customizing page layout
Advanced formatting
Automating tables of figures
Adding watermarks
Receptionist Duties
Switchboard
Healthcare
Cooking
Vital Signs
First Aid
Medication
Basic Life Support (BLS)
Communication
Organizing Meetings
Time Management
Organization Skills
Sales
Typing
Certification
Virtual Assistant, 11/30/24, Certified Virtual Assistant with expertise in managing administrative tasks and scheduling.
Accomplishments
- Provided comprehensive home care including first aid, wound care, and medication management to improve patient recovery.
- Managed daily food intake and nutritional needs for patients, ensuring optimal health outcomes.
- Successfully increased Avon product sales through personalized customer service and relationship building.
- Demonstrated strong communication and negotiation skills as a sales representative in a competitive market.
- Completed Virtual Assistant certification, developing advanced administrative and digital skills.
- Developed personalized nutrition plans that resulted in improved energy levels and overall health for home care patients.
- Implemented a structured medication schedule that enhanced patient compliance and reduced medication errors.
- Coordinated transportation and appointment scheduling for home care patients, improving access to medical services and timely care.
Interests
Cooking
Volunteering
Photography
Traveling
Reading
Personal Information
- Date of Birth: 08/12/96
- Gender: Female
- Nationality: South African
- Driving License: None
- Marital Status: Married
Timeline
Certificate - undefined
ALX Academy
09.2024 - 05.2024
Certificate - Professional Foundations Skills for the Digital Age
ALX Academy
07.2024 - 05.2024
Certificate - AiCE
ALX Academy
06.2024 - 05.2024
Certificate - BBBEE
Speccon holdings
03.2024 - 05.2024
Certificate - Basic Microsoft Excel C1
Speccon holdings
03.2024 - 05.2024
Certificate - Advanced Microsoft word
Speccon holdings
02.2024 - 05.2024
Certificate - Basic Life Support
Alison
12.2023 - 05.2023
Bachelor of Business Administration - BBA - Business Administration and Management, General
Skills Development Professionals
07.2023 - 05.2024
Certificate - Business Administration, Management and Operations
E-college
01.2023 - 05.2023
Bachelor of Laws - LLB - LLB: Law of evidence
University of South Africa/Universiteit van Suid-Afrika
01.2021 - 05.2021
Home Care Provider
Ipeleng Bagodi old age home
02.2019 - 05.2022
Sales Representative
Avon
01.2016 - 07.2019
Retail Salesworker
Avon
01.2015 - 09.2018