MOKGADI JAQUELIN MASIAPATA
Germiston
Summary
Experienced service administrator with a proven track record in sales order processing, inventory management, and customer relationship management. Proficient in SAP operations, report generation, and quality complaint resolution, with a strong focus on attention to detail and effective communication. Demonstrates exceptional problem-solving skills, time management, and leadership abilities gained through diverse roles across administration and retail sectors. Adept at fostering trust with key customers and resolving conflicts to maintain long-term relationships. Career goals include leveraging expertise in administrative operations to drive organisational efficiency and customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Administrator
Scaw Metals
12.2022 - Current
- Carrying out sales order processing using SAP and allocating stock to orders in line with the forecast.
- Creating dispatch plans & ensuring the correct pricing of sales orders.
- Process price changes, load executed agreements and apply special pricing to orders effectively.
- Ensuring that the inventory pricing is carried out effectively and communicate any price changes with customers effectively.
- Ensuring correct invoicing and making sure there are no overcharges / undercharges.
- Following up on planned deliveries & customers enquiries.
- Handling new account creations with customers.
- Creating and updating of sales reports and forecast file daily and updating sales history reports monthly.
- Registering quality complaints using the Q-Pulse system and follow up on the Non-Conformance Reports.
- Understand the basic material movement types and the effects it has in inventory.
- Comprehend the Rolling program, capacity constraints and how it affects the availability of stock.
- Preparing daily reports for meetings with outstanding orders, planned dispatches and plan rolling.
- Liaising with the planning department on current rolling and changes on the rolling schedule.
- Resolving any issues and problems faced by the key customer and dealing with complaints to maintain trust.
- Attending meetings with key accounts and presentation of current orders, despatches and forward plans and forecasts.
- Be involved in the Hot Strip Mill production and forward rolling.
- Follow up with lab regarding material quality, releases and certifications.
- Creating billing and pass credit notes.
- Follow up with finance regarding the account blocks and credit limits.
- Stay up to date with the slabs produced from the Meltshop and their forward plans.
- Handle customers claims and returns.
- Work closely with the weighbridge team and assist them with a daily delivery schedule plan and weight discrepancies.
Intern Administrator
Scaw Metals
02.2022 - 12.2022
- Dedicated SAP Administrator
- Responsible for creating Purchase Requisition and Goods Movement (MIGO)
- Service entry sheets and service acceptance and creating reservations
- Compiled purchase requisition reports and utility metering - analysing company water and gas consumption.
- Assisted crane shop department with their daily reports and booking training for staff members.
- Monitored employees' timesheets for building maintenance department.
- Assisted DRI with accounts related queries.
- Hard copy filing and electronic filing systems and procedures.
Office Administrator
Computsteps and Information Technology FS
11.2020 - 10.2021
- Uploaded students on MICT system
- Handled student payments
- Organised meetings and scheduled various appointments
- Received and made calls.
Experiential learning
Tshwane University of Technology
02.2020 - 10.2020
- Handled the switchboard and captured data accordingly
- Filed and copied documents as required
- Provided general office support.
Store assistant manager
Fashion World
09.2016 - 01.2018
- Coordinated retail store operations and kept the daily records of store sales.
- Resolved customer complaints to improve satisfaction and foster loyalty
- Managed petty cash and maintained accurate records for bookkeeping and store payments
- Organised stock displays to increase product accessibility and attract customer attention
Education
Advanced Diploma - Administrative Management
Tshwane University of Technology
01-2022
Diploma - Administrative Management
Tshwane University of Technology
01-2021
National Certificate - Administration Clerk
Pulakgadi Training Consulting
01-2017
N6 - Marketing Management
Capricorn Tvet College
01-2015
Skills
- Strong leadership abilities
- Conflict resolution
- Microsoft office suite and outlook
- Time management
- Customer Service
- Effective communication
- Decision making
- Problem Solving and adaptability
- Attention to detail
- Excellent interpersonal relations
Certification
Basic Payroll Administration, 2020, Tshwane University of Technology
Custom
- Roodt Linda, Sales & Marketing Manager, Scaw Metals, 011 842 9447
- Tshabalala Sifiso, Department Foreman, Scaw Metals, 011 842 9508
- Mokgehle Selaelo, Store Manager, Fashion World, 015 297 7689, 076 322 7045
Timeline
Service Administrator
Scaw Metals
12.2022 - Current
Intern Administrator
Scaw Metals
02.2022 - 12.2022
Office Administrator
Computsteps and Information Technology FS
11.2020 - 10.2021
Experiential learning
Tshwane University of Technology
02.2020 - 10.2020
Store assistant manager
Fashion World
09.2016 - 01.2018
Advanced Diploma - Administrative Management
Tshwane University of Technology
Diploma - Administrative Management
Tshwane University of Technology
National Certificate - Administration Clerk
Pulakgadi Training Consulting
N6 - Marketing Management
Capricorn Tvet College