Mokgadi Abegail Machaba
Product Quote Layer Agent
Midrand,GP
Summary
Adaptable and motivated individual with passion for building strong client relationships and driving sales success. Well-versed in market research and customer needs analysis, coupled with effective communication and negotiation skills. Committed to delivering impactful results and contributing to growth of company.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Quote Layer Agent
AXIZ
Midrand, South Africa
03.2022 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Increased customer satisfaction with personalized follow-up strategies.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Worked closely with RedHat presales to gain an in-depth understanding of product specifications and technical requirements.
- Boosted team productivity by implementing collaborative communication platform.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Maintained expert knowledge of RedHat product offerings through ongoing training opportunities and research initiatives.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
IEC Client Centre Agent
Gijima Technology
Midrand, South Africa
04.2021 - 01.2022
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Research needed information using available resources
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased customer satisfaction with personalized follow-up strategies.
- Enhanced client portfolio by identifying and securing new partnerships.
- Tailored communication strategies to different client segments, improving engagement.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
Sales Consultant
AMC International
Johannesburg, South Africa
01.2015 - 01.2018
- Researching lead
- Cold calls
- Follow up Calls to clients
- Also attending to switchboard
- Closing the clients
- Following up on payments
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Executive
Amabhubesi
Johannesburg, South Africa
01.2013 - 12.2015
- Researching lead
- Cold calls
- Follow ups
- Attended monthly sales meetings and quarterly sales trainings.
- Also attending to switchboard
- Perform PA duties for Managing director
- Attend meetings and record minutes (including the daily diary meeting with executive producers)
- Screen calls and mail
- Managing call centre for conferences and agents
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Prospected and secured new business through telesales and relationship building.
CSI Sales Executive
SM Business Consultant
Johannesburg, South Africa
01.2010 - 03.2013
- Meeting with clients virtually or during sales visits
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Demonstrating and presenting products
- Establishing new business
- Maintaining accurate records
- Attending trade exhibitions, conferences and meetings
- Reviewing sales performance
- Cold Calls
- Presenting to clients
- Follow up Meetings
- Interactive Sales
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Took ownership of customer issues and followed problems through to resolution.
Travel Consultant
Bryanston Travel
01.2007 - 01.2010
- Quoting of all services requested by clients (agents) within the required turnaround time
- Respond to written requests and provide written confirmations
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
- Arrange Meet and Greets as require
- Ensure that clients invoiced for all services and invoices provided to clients timeously
Education
High School Diploma -
Grantley College
04.2001 - 01.2002
Diploma - Travel Consultant
Boston Business College
Johannesburg, South Africa 04.2001 -
Certificate - Business Administration
UNISA
Johannesburg, South Africa 04.2001 -
Skills
Sales funnel management
Professional networking
Customer service
Relationship building
Sales expertise
Sales presentations
Lead generation
Brand promotion
Cold calling
Networking
CRM software proficiency
Pipeline management
Sage CRM
Price quote preparation
Timeline
Quote Layer Agent
AXIZ
03.2022 - Current
IEC Client Centre Agent
Gijima Technology
04.2021 - 01.2022
Sales Consultant
AMC International
01.2015 - 01.2018
Sales Executive
Amabhubesi
01.2013 - 12.2015
CSI Sales Executive
SM Business Consultant
01.2010 - 03.2013
Travel Consultant
Bryanston Travel
01.2007 - 01.2010
High School Diploma -
Grantley College
04.2001 - 01.2002
Diploma - Travel Consultant
Boston Business College
04.2001 -
Certificate - Business Administration
UNISA
04.2001 -