Mokete Martin Maja

Detail-orientated Escalation Specialist adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Talented Specialist using extensive industry experience for improved company development. Exceeded performance and productivity targets through diligent analysis, planning and policy adaptation. Built strategic business networks for enhanced specialist support.

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15 years of experience in Telecommunications.

I am a detail‑oriented and customer‑focused telecoms specialist with a strong interest in network reliability, service quality, and continuous process improvement. I thrive in high‑pressure environments, working effectively across technical teams, vendors, and customer-facing stakeholders to resolve complex escalations efficiently. Beyond my core role, I actively enhance my technical knowledge through hands-on troubleshooting, documentation review, and keeping up to date with fibre network technologies and industry best practices. I am comfortable working independently or as part of cross‑functional teams and take pride in clear communication and accountability.

I am also adaptable, quick to learn new systems and tools, and motivated by opportunities to contribute to service excellence and operational efficiency.