Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mojalefa Joseph Mokwana

Senior IT Support Technician/Junior SQL Developer
Witbank,MP

Summary

Dynamic IT Support Technician with a proven track record at Time Data Sequel, excelling in remote support and troubleshooting. Skilled in SQL development and software installation, I enhanced team productivity and client satisfaction through effective communication and proactive problem resolution. Committed to optimizing system performance and delivering high-quality service.

Experienced with SQL and database development, ensuring efficient data handling and Database querying . Utilizes skills in query optimization and data integrity maintenance to enhance database performance. Strong understanding of SQL frameworks, teamwork, and adaptability in dynamic environments.

Overview

17
17
years of professional experience

Work History

Senior IT Support Technician/Junior SQL Developer

Time Data Sequel
05.2016 - Current
  • Configured hardware, devices, and software to set up work stations for Client
  • Trained junior technicians to improve their technical skills and increase overall team productivity.
  • Trained users on how to operate the Time & Attendance system
  • Responded promptly and accurate to support requests from end-users asks.
  • Remote Support to Clients and patiently walked them to resolve the issues
  • Managing monthly stock count and orders.
  • installing of Time Attendances system, Configuring Microsoft SQL by giving access to Users and Roles.
  • Writing SQL reports and Queries.
  • Importing Data from Excel into SQL Database
  • Creating Database
  • Data cleaning and Processing.


ATM Field Service Technician

Bites Technology Group
11.2012 - 05.2016
  • Mitigated potential issues with proactive assessment of ATM health through regular site visits.
  • Expedited problem resolution through effective communication with helpdesk support teams.
  • Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
  • Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
  • Delivered high-quality service consistently while adhering to established procedures and guidelines.
  • Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
  • Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
  • Assisted customers with technical support inquiries.

OnSite ATM Support Technician

ATM Solution
02.2008 - 09.2012
  • Enhanced system performance by diagnosing and resolving hardware and software issues.
  • Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
  • Minimized operational disruptions by responding promptly to emergency repair calls from clients.
  • Optimized machine performance by calibrating components such as card readers, cash dispensers, and receipt printers.
  • Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.

Education

Associate of Science - Diploma in Information Technology

MSC College
Witbank
04.2001 -

Associate of Science - MCSA SQL Developer 2016

IT Acardemy
Pretoria
04.2001 -

Associate of Science - Enhanced Computer Technician (A+)

MSC College
Mpumalanga
04.2001 -

Associate of Science - Enhanced Computer Networking (N+)

MCS College
Witbank
01.2007 - 04.2007

Intro To Samtrac

NOSA
Witbank
07.2023 - 08.2023

Skills

Troubleshooting skills

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Timeline

Intro To Samtrac

NOSA
07.2023 - 08.2023

Senior IT Support Technician/Junior SQL Developer

Time Data Sequel
05.2016 - Current

ATM Field Service Technician

Bites Technology Group
11.2012 - 05.2016

OnSite ATM Support Technician

ATM Solution
02.2008 - 09.2012

Associate of Science - Enhanced Computer Networking (N+)

MCS College
01.2007 - 04.2007

Associate of Science - Diploma in Information Technology

MSC College
04.2001 -

Associate of Science - MCSA SQL Developer 2016

IT Acardemy
04.2001 -

Associate of Science - Enhanced Computer Technician (A+)

MSC College
04.2001 -

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Mojalefa Joseph MokwanaSenior IT Support Technician/Junior SQL Developer