Moitshepi Christopher Moipolai
Training Officer
Taung
Summary
Passionate trainer with a deep understanding of adult learning principles and classroom issues. Excellent presentation and communication skills, with a strong ability to engage and motivate. Proven ability to deliver effective training and foster inclusive learning environments.
Overview
20
20
years of professional experience
Work History
Key Account Manager
Nasasa
- Generate sales for a portfolio of accounts and reach the company’s sales target.
- Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling;
- Manage and solve conflicts with clients.
- Interact and coordinate with the sales team and other staff members in other departments working on the same account.
- Meet time deadlines for accounts.
- Recently added Responsibility
Training and Compliance
Pinehurst Communication
08.2017 - 10.2021
- In-house Pinehurst Training
- Ensure that - all the stores are trained on all products and processes from Pinehurst and Cell C
- Every staff member is knowledgeable of Cell C products.
- Cell C Product training - Cell C Branded store email execution
- Cell C Procedures and processes - Vetting, repairs, sim swaps processes.
- Documenting and filing
- Pinehurst processes
- On the job training
- Shadow the guys without making it obvious and intimidating.
- Oversee store audits.
- Oversee Compliance
- Contract Ended
- Self-motivated, with a strong sense of personal responsibility.
Assistant Training Manager
Training Us
01.2017 - 07.2017
- Managing 5 trainers
- Provide sales support to different accounts (Cell C, Edcon Mobile, DSTV, Samsung printers
- Prepare reports for management.
- Managing various training programs
- Planning/coordinating/conducting/facilitating training.
- Create training program.
- Administration regarding training facilitation.
- Training and general administration
- Research ideas and elements of adult learning
- 7 Months project
Training Facilitator/Key Account Manager
Seventy2 Telecommunications (GloCell division) New Start-up company
04.2014 - 10.2016
- Product Training management
- Plan and project manage the roll-out of training.
- Report on a monthly and quarterly basis progress of training delivery - status and risk
- Monitor the implementation of product training programs as per the project plans and roll-out.
- Keep abreast of competitor moves and position product training accordingly.
- Keep record of all training interventions and trainee’s attendance.
- Content Design
- Consult and design content according to requests and gap analysis.
- Collaborate with marketing to ensure alignment with CI.
- Update content according to changes
- Ensure collaboration with other divisions to close gaps within departments through training interventions.
- Assist with process mapping.
- Create on-line assessments and report on results.
- Create reports post-assessment and address needs- upload to portal.
- Map process for new agent on-boarding to ensure knowledge levels meet the requirements set by Account Managers.
- Assist with development of marketing pack used by Account Managers.
- Training
- Delivering of training programs- Product, Service, System, Soft Skills
- Deliver on-boarding program to new employees.
- Assessment and evaluation of trainees
- Adding trainees to database to ensure effective reporting.
- Providing feedback to trainees on results
- Tablet training- handset manufacturers
- Train the trainer workshops/content workshops.
- Customer Service/Complaints - ad hoc support to both internal and external customers
Channel Training Specialist
Cell C(pty)
10.2007 - 03.2014
- Develop training materials including workbooks, presentations, learning activities and other materials for product, policies and procedures and systems training, and other relevant content as required.
- Increase performance and service levels for the call center and other internal and external customers.
- Aggressively promote the objectives of the Cell C Marketing strategy through training.
- Identify strategic opportunities and report these to your immediate Line Manager.
- Facilitate training interventions using relevant Cell C training materials.
- Keep up to date with the latest relevant Cell C information.
- Ensure delivery methods are of the highest standards
- Handle day to day Training queries.
- Ensure that Cell C’s Training equipment is correctly maintained at all times.
- Liaise continually with immediate line manager and other relevant contacts on day-to-day matters.
- Attend all national training meetings, briefs and/or any other meetings as organized.
- Adhere to specified administration and control systems in area of responsibility.
- Compile training reports as and when required.
- Complete administration accurately, efficiently and in the correct time scale in accordance with deadlines.
- Control expenses (i.e. petrol, cellular phone) correct documentation to be in place prior to expenditure.
- Raise the level of service across the whole distribution channel.
- Build relationships with designated SP contacts.
- Remain impartial and non-discriminate on behalf of the Service Provider in their representation to outlets.
- Respond to all queries, requests and business needs from the Service Provider, Customer Care Departments and outlets in accordance with knowledge and in line with area of training.
- Else, escalate to the relevant parties.
- Personal action and monitoring of complaints.
- Follow the Procedures Manual.
ETD Practitioner
Behaviour Systems Development
01.2005 - 10.2007
- Training and assessing these Unit Standards
- Core Competencies:
- Plan learning events;
- Plan learning aides;
- Facilitate targeted skills development;
- Coach learners;
- Field research;
- Manage targeted skills development;
- Occupational development; and
- Moderator
- Assessor
- Co-ordinating short courses
- Assist to compile the Workplace Skills Plant
- Compile training reports
Training Officer
Multiskills Business College
01.2002 - 12.2004
- Training Students on Microsoft Office Applications
- MS Word
- MS PowerPoint
- MS Access
- MS Outlook
- MS Excel
- Ensuring proper housekeeping
- Ensure that health and safety is established
- Offer life skills and motivation
- Assisting in administration of Records
- Helping with debtors control
- Helping with Registration of Students
Training Officer
Statistics South Africa
05.2001 - 06.2001
- Training teachers on how conduct census at school
Education
National Certificate - Occupational Directed Education
ETDP Seta
Certificate - Business administration
Institute of Business Studies
01.2004
National Diploma - Marketing
Mafikeng College (Currently called Taletso College)
01.2000
High School Diploma -
Majeng High School
01.1998
Skills
Key account management
References
- Patrick, Mokwatjibi, Operations Manager, 0847773404
- Patrick, Mac Namara, 0817775367
General
- Criminal Record No
- Own Transport Yes
- Drivers License Code 10
Timeline
Training and Compliance
Pinehurst Communication
08.2017 - 10.2021
Assistant Training Manager
Training Us
01.2017 - 07.2017
Training Facilitator/Key Account Manager
Seventy2 Telecommunications (GloCell division) New Start-up company
04.2014 - 10.2016
Channel Training Specialist
Cell C(pty)
10.2007 - 03.2014
ETD Practitioner
Behaviour Systems Development
01.2005 - 10.2007
Training Officer
Multiskills Business College
01.2002 - 12.2004
Training Officer
Statistics South Africa
05.2001 - 06.2001
Key Account Manager
Nasasa
Certificate - Business administration
Institute of Business Studies
National Diploma - Marketing
Mafikeng College (Currently called Taletso College)
National Certificate - Occupational Directed Education
ETDP Seta
High School Diploma -
Majeng High School