Moira Judith Katsere
Cape Town
Summary
Dynamic and adaptable professional with extensive experience in guest service excellence and cultural storytelling. Currently serving as a Junior Tour Guide, adept at tour planning, group coordination, and ensuring tour safety protocols while promoting local heritage. Proven track record as a waiter in high-volume settings, demonstrating flexibility under pressure and active listening skills to enhance customer satisfaction. Skilled in financial reporting and staff supervision, with a commitment to maintaining hygiene standards. Aspires to leverage diverse skill set to further enrich visitor experiences in the tourism industry.
Overview
9
9
years of professional experience
Work History
Junior Tour Guide (freelance)
Western Cape & Garden Route
Cape Town
11.2025 - Current
- Guide groups through cultural, historical, and natural attractions, enhancing their understanding and appreciation of the sites.
- Promote local heritage and tourism by delivering informative and enthusiastic presentations, fostering a positive visitor experience.
- Deliver engaging presentations and storytelling to enhance visitor experience.
- Designe and organise engaging activities for group tours, focusing on historical and cultural themes.
- Coordinate logistics, safety and accessibility for diverse groups.
- Keep close watch of guest activities to maintain group safety during tours.
- Adapt quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
- Facilitate feedback opportunities for tour participants, using insights to refine tour quality and increase participant satisfaction.
Waiter
Foresters Arms
Cape Town
08.2023 - Current
- Deliver friendly and fast service to process high-volume food and drink orders at peak times.
- Deliver high-volume service during peak hours, ensuring guest satisfaction.
- Greet guests warmly, creating a welcoming atmosphere upon arrival.
- Memorise regular guest orders and ensuring personalised service.
- Supporting team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Clearing and resetting tables with clean service ware to uphold faultless restaurant standards.
- Clean service area to maintain hygiene and organisation standards. in accordance with the HACCP and company procedures
- Assist with stock reconciliation and end-of-day reporting to maintain inventory accuracy.
Waiter
Kapstadt Brauhaus
Cape Town
12.2019 - 12.2022
- Delivered exceptional customer service in a fast-paced restaurant, enhancing guest experience and satisfaction.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Coordinated with kitchen staff to ensure timely delivery of meals.
- Greeted new customers and offered immediate seating assistance.
- Executed event preparations and performed food and beverage activities to ensure seamless execution and guest satisfaction.
- Maintained hygiene and safety standards in dining areas.
- Recorded sales transactions accurately and followed accounting procedures to maintain financial integrity.
Waiter
Cape Town Fish Market
Cape Town
07.2017 - 11.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Provided attentive service to diverse clientele, enhancing overall dining experience.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Greeted new customers, answered initial questions and took drink orders.
- Assisted with event preparation and resolved guest complaints to ensure guest satisfaction.
- Facilitated team efficiency in high-volume setting, contributing to smooth service operations.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Education
Certificate in Cultural Tour Guiding - Cultural Site Tour Guiding
Livingstone Tourism Academy
Cape Town, WC01-2025
Certificate in Tourist Guiding: Cultural site Guide NQF4 - Western Cape and Gqeberha
Cape Academy of Guiding Services
Cape Town, WC01-2026
First Aid Level 1 -
Medical Skills Training
Cape Town, WC01-2025
Diploma in Caregiving -
Alison
01-2023
Bachelor of Science (Hons) - Economics
University of Zimbabwe
Zimbabwe01-2015
Skills
- Tour planning
- Group coordination
- Tour safety protocols
- Cultural storytelling
- Guest service excellence
- Food and beverage service
- Financial reporting
- Staff supervision
- Flexibility under pressure
- Adaptability
- Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Custom
- Lorenzo Isaacs, Front of House Manager, Foresters Arms, Newlands, Cape Town, Western Cape, +27 21 689 5970, admin@forries.co.za
- Humari Hugo, General Manager, Kapstadt Brauhaus, Durbanville, Cape Town, Western Cape, +27 21 569 2501, durbanville@kapstadtbrauhaus.co.za
- Xavier Gumunyu, Tour Operator, Cape Archives, Cape Town, Western Cape, +2766 3249223, info@capearchivestours.com
Timeline
Junior Tour Guide (freelance)
Western Cape & Garden Route
11.2025 - Current
Waiter
Foresters Arms
08.2023 - Current
Waiter
Kapstadt Brauhaus
12.2019 - 12.2022
Waiter
Cape Town Fish Market
07.2017 - 11.2019
Certificate in Cultural Tour Guiding - Cultural Site Tour Guiding
Livingstone Tourism Academy
Certificate in Tourist Guiding: Cultural site Guide NQF4 - Western Cape and Gqeberha
Cape Academy of Guiding Services
First Aid Level 1 -
Medical Skills Training
Diploma in Caregiving -
Alison
Bachelor of Science (Hons) - Economics
University of Zimbabwe