SAP
Hi, I’m
Moira Cuyler
Customer Service Specialist
Boksburg
Work Preference
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
22
years of professional experience
Work History
Speciality Adhesives & Coatings South AfricaBoksburg
Customer Service Specialist
05.2024 - Current
Job overview
- Processing orders - Sage
- Monitoring stocks - Sage
- Opening customer accounts - Sage
- Exports – commercial invoice & packing list, arrange transport
- Debtors – invoicing, statements, chasing payments
- Also work on Quick books, orders, invoices & reports
HB Fuller South AfricaBedfordview
Customer Service Specialist
08.2019 - 04.2024
Job overview
- Quotes / Orders / Deliveries - processing on Palladium & SAP, co-ordinate with warehouses for stock & deliveries (changed to SAP 1/4/2024)
- Purchasing – process local & overseas orders, check documents, trace shipments
- Debtors – processing invoices, send statements, chasing payments
- Prices – loaded on Palladium
- Exports – Commercial invoice & packing list, arrange transport
Henkel SA – bought out National Starch & ChemicalsAlrode
Customer Service Supervisor
10.2014 - 07.2019
Job overview
- All as per below but now on SAP 5
- Print all delivery notes for Cape Town & Nelspruit
- Monitor Alrode & Cape Town back orders
- Liaise closely with production & supply chain regarding stock availability
- Lotus Notes/Outlook, Word & Excel
- Export orders & correspondence – documents done by UTI
- Reports
- SAP Testing
- Complaints on SAP
National Starch & Chemical - A member of the ICI GroupWadeville
Customer Service Specialist – Team Leader
08.2007 - 12.2008
Job overview
- Receiving and processing customer orders on SAP 3
- Monitoring and processing of consignment stock and monthly recons
- Consignment control sheets for coastal reps
- Updating and maintaining prices in SAP and linking products to customers
- Processing of all credit and debit notes
- General correspondence and communicating with both internal and external customers
- Monitor stock shortages and rationalize to customers
- Notify customers of back orders or change of delivery dates
- Monitoring and controlling stock at coastal warehouses & Nelspruit
- Constant liaising with all coastal and local sales consultants
- Solving customer complaints
- Minimal processing of export orders and documents
- Log complaints on Lotus Notes
National Starch & ChemicalWadeville
Senior Credit Controller
07.2004 - 04.2005
Job overview
- General ledger recons
- Maintain debtors’ database - SAP 3
- Open new accounts
- Allocate cash to customers
- Daily invoice runs
- Attend to customer queries daily
- Liaise with customer services regarding pricing and delivery issues
- Enforcing of credit control procedures – blocked accounts / credit limits exceeded
- Log complaints on lotus notes
- Reviewing credit limits yearly
- Liaise with customers regarding payments
- Month end – balance cash, cash flow forecast, credit & debit notes schedule,60 days & over report, rep reports
Education
In House TrainingGauteng
No Degree
04.2001
University Overview
- SAP 3 - 5, 2002 - 2019
- Palladium, 2019 - 2025
- SAP, 2025
- SAGE 2025 - current
- Quickbooks - current
Career SkillsEdenvale, South Africa
Credit Management from 1,2 & 3
01.2003
Skills
Confident and optimistic
Good communication skills
Excellent written and oral communication
Customer order management
Account management
Complaint resolution
Time management
Stock management
Administrative support
Delivery scheduling
Microsoft outlook
Customer relationship management
Customer service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies :Reading, Baking, Building puzzles
Fluent in English, reading & writing. Afrikaans a bit rusty but get by
Software
Palladium
Sage
Quickbooks
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Timeline
Customer Service Specialist
Speciality Adhesives & Coatings South Africa
05.2024 - Current
Customer Service Specialist
HB Fuller South Africa
08.2019 - 04.2024
Customer Service Supervisor
Henkel SA – bought out National Starch & Chemicals
10.2014 - 07.2019
Customer Service Specialist – Team Leader
National Starch & Chemical - A member of the ICI Group
08.2007 - 12.2008
Senior Credit Controller
National Starch & Chemical
07.2004 - 04.2005
In House Training
No Degree
04.2001
Career Skills
Credit Management from 1,2 & 3