MOIPONE GERALDINE SHABALALA
Pretoria
Summary
Accomplished ICT Executive and Business Solutions Leader with extensive experience leading enterprise-wide digital transformation, ICT governance, systems integration, applications development, and strategic stakeholder engagement within the public sector. Demonstrated success in driving innovation, modernizing business processes, implementing large-scale digital solutions, and strengthening ICT governance frameworks to improve service delivery and operational efficiency. Experienced in managing complex technology portfolios, enterprise architecture alignment, application lifecycle management, digital identity initiatives, payment system modernization, e-Government enablement, and large-scale organizational transformation programmes. Adept at leading multidisciplinary teams, managing strategic partnerships, overseeing ICT investments, and ensuring technology solutions directly support organizational objectives and citizen-centric service delivery. Recognized for strategic leadership, business innovation, governance excellence, stakeholder management, and successful delivery of transformative ICT programmes within highly regulated environments.
Overview
2027
2027
years of professional experience
Work History
Senior Manager: Business Solutions
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
Pretoria, Gauteng
- Current
- Provide strategic leadership for the design, implementation, governance, and optimization of business solutions that support SASSA's digital transformation agenda.
- Lead enterprise-wide business solutions initiatives aligned to organizational strategy.
- Oversee systems integration and business process automation programmes.
- Direct stakeholder engagement across government departments, financial institutions, technology partners, and service providers.
- Manage ICT governance processes and ensure compliance with organizational standards.
- Facilitate modernization of grant administration and payment systems.
- Drive implementation of innovative digital services to improve citizen experience.
- Oversee solution architecture alignment with business and enterprise architecture requirements.
- Lead multidisciplinary teams responsible for analysis, systems enhancement, implementation, and support.
- Manage strategic ICT programmes and projects across multiple business domains.
- Digital Transformation Leadership: Played a leading role in advancing SASSA's digital transformation agenda through initiatives involving digital identity management, biometric verification, electronic Know Your Client (eKYC), and digital service delivery modernization.
- Contributed significantly to national government initiatives involving digital identity frameworks and citizen-centric service delivery improvements.
- Enterprise Systems Modernization: Led strategic business solutions initiatives supporting modernization of grant administration systems and alternative payment channels.
- Facilitated improved systems interoperability and integration across internal and external platforms.
- Governance and Stakeholder Management: Successfully coordinated engagements with strategic partners including State Information Technology Agency (SITA), Financial Institutions, Government Departments, Technology Vendors, Digital Service Providers.
- Innovation and Service Delivery: Drove implementation of digital service channels aimed at expanding beneficiary access and improving customer experience.
- Led initiatives improving operational efficiency, governance controls, data integrity, and solution effectiveness.
Education
Honours Bachelor of Business Administration - BUSINESS ADMINISTRATION
MANCOSA
Johannesburg, GP2019
SMS Pre-Entry Programme (Nyukela) -
National School of Government
Certificate for Entry into Senior Management Service -
National School of Government
Skills
- Strategic Leadership
- Strategic ICT Governance
- ICT Strategy Development & Execution
- Enterprise Architecture Alignment
- Digital Transformation Leadership
- E-Government Enablement
- Executive Decision-Making
- Technology & Solutions Delivery
- Application Portfolio Management
- Solutions Development Lifecycle (SDLC)
- Systems Integration
- Business Solutions Management
- ICT Programme & Project Management
- Cloud and Digital Services Enablement
- Governance & Risk Management
- ICT Governance Frameworks
- Risk Management & Compliance
- Policy Development & Implementation
- Audit Management
- Vendor and Contract Governance
- Financial Management
- People & Stakeholder Management
- Executive Stakeholder Engagement
- People Management & Empowerment
- Change Management
- Service Delivery Innovation
- Cross-Functional Collaboration
- Partnership Development
Custom
Available on Request
Timeline
Senior Manager: Business Solutions
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
- Current
Honours Bachelor of Business Administration - BUSINESS ADMINISTRATION
MANCOSA
SMS Pre-Entry Programme (Nyukela) -
National School of Government
Certificate for Entry into Senior Management Service -
National School of Government