Tech Exploration – Passionate about exploring new software tools, coding languages, and automation platforms to stay ahead in the tech landscape
Mohummed Omar Razak
Support & Sales Developer
Cape Town
Summary
Skilled in project reporting and management, adept at prioritizing and overseeing projects. Passionate about leveraging technology for workflow optimization. Experienced in communication, management, and performance enhancement. Forward-thinking and up-to-date on industry trends. Proven track record in collaboration and problem-solving. Thrives in team brainstorming sessions to achieve common goals. Experienced with modern web technologies and frameworks essential for development. Utilizes agile methodologies to ensure timely and efficient project completion.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Sales & Support Developer
Dealers Online
01.2025 - Current
- Collaborated closely with clients to gather requirements and translate them into clear, actionable technical specifications for successful implementation.
- Enhanced the sales process by identifying bottlenecks, optimizing workflows, and implementing process improvements that drove performance and efficiency.
- Served as the primary point of contact for dealership networks across Gauteng, providing strategic support to drive operational excellence and business growth.
- Managed key relationships with major dealer groups, including Supergroup, BB Group, Stucky, Halfway, Eastvaal, and Westvaal, strengthening partnerships and boosting engagement.
- Played a critical role in optimizing the entire sales and support journey for clients, resulting in increased satisfaction and improved sales outcomes.
National Trade Centre Developer
Dealers Online
04.2024 - 12.2024
- Translated client requirements into actionable technical specifications, ensuring successful implementation of solutions.
- Continuously up skilled through training courses, workshops, and self-study to stay current with industry trends and emerging technologies.
- Supervised Trade Centre teams nationwide by assigning tasks, monitoring performance, and fostering accountability.
- Trained staff on best practices in customer service and stock management to ensure consistent service quality.
- Designed and standardized operational workflows across all Trade Centres to enhance efficiency and ensure consistent quality.
- Developed and implemented systems to improve vehicle intake, inspection, key tracking, and viewing processes.
- Created and deployed low-code/no-code applications to swiftly address operational and business challenges.
- Collected and analyzed buyer feedback to drive continuous improvements in Trade Centre operations and customer experience.
- Fostered a positive work culture focused on continuous improvement, innovation, and operational excellence.
- Initiated and managed a B2B partnership with Launch Diagnostic Tools, successfully integrating their technology to enhance diagnostic efficiency across business operations.
Technical Support Lead
DealersOnline
04.2023 - 04.2024
- Optimizing user experiences by effectively resolving any issues that may arise.
- By providing comprehensive support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Identified patterns in customer feedback data; implemented corrective actions which improved NPS scores significantly over time.
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
- Streamlined workflow while optimizing productivity and performance.
Assistant at DealersOnline
DealersOnline
02.2022 - 04.2023
- - Conduct thorough vehicle diagnostics, providing comprehensive reports.
- - Streamline yard platform organization for enhanced efficiency.
- - Spearhead improvement initiatives to optimize operational processes.
- - Evaluate and enhance established business practices, elevating workflow standards.
- - Quality control checks
- Achievements: Innovated a web-based Automated Stock Management System, aiming to boost efficiency, productivity, and document crucial work activities.
Supervisor
Trafalga
11.2020 - 01.2022
- - Created successful work schedules for staff members.
- - Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- - Applied strong leadership talents and problem solving skills to maintain efficiency.
- - Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- - Handled complaints, resolved issues.
Education
Bachelor of Commerce - Marketing and Business Management
Damelin
01.2022 - 12.2023
Diploma - Business Management
Damelin
01.2018 - 12.2021
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Burnwood Secondary
01.2013 - 12.2017
Skills
Data Analysis
Certification
Basic Computer Course
Interests
Problem Solving & Logic Games – Enjoy tackling logic puzzles and strategy games that strengthen analytical thinking
Automotive Enthusiast – Keen interest in vehicle technologies and the automotive industry, aligning with experience in dealership networks
Networking & Industry Events – Regularly attend tech meetups, webinars, and automotive expos to connect with professionals and stay informed
Fitness & Outdoor Activities – Committed to maintaining a healthy lifestyle through cycling, hiking, and fitness training, helping sustain focus and energy in a fast-paced work environment
Timeline
Sales & Support Developer
Dealers Online
01.2025 - Current
National Trade Centre Developer
Dealers Online
04.2024 - 12.2024
Technical Support Lead
DealersOnline
04.2023 - 04.2024
Assistant at DealersOnline
DealersOnline
02.2022 - 04.2023
Bachelor of Commerce - Marketing and Business Management
Damelin
01.2022 - 12.2023
Supervisor
Trafalga
11.2020 - 01.2022
Diploma - Business Management
Damelin
01.2018 - 12.2021
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Burnwood Secondary
01.2013 - 12.2017
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