Mohau Winnie Monama
Consultant
Mokopane
Summary
Dynamic legal consultant with a proven track record at Adcap, excelling in dispute resolution and negotiation. Successfully mediated settlements, enhancing client relationships and achieving favorable outcomes. Skilled in effective communication and proficient in Microsoft Office, I trained colleagues in conflict resolution strategies, driving team success in high-stakes negotiations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Legal Consultant
Adcap
Mokopane
02.2020 - Current
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Negotiated settlements with opposing counsel with at least 30 monthly oppositions.
- Conducted settlement negotiations for asset accounts, including property and vehicles.
- Built lasting relationships with clients through effective communication, attentive listening, and proactive problem-solving.
- Negotiated and reached settlements on accounts with issued summons.
- Mediated the process of declaring the client no longer over-indebted by means of a court order.
- Successfully resolved a high number of account balance disputes with creditors.
- Trained colleagues on effective negotiation strategies for accounts with legal proceedings.
- Trained colleagues on effective conflict resolution strategies with clients and proactive measures.
Creditor Consultant
Adcap
Mokopane
08.2016 - 01.2020
- Improved creditor-client relationships by effectively managing payment plan negotiations on accounts and promptly addressing concerns from both creditors and clients.
- Successfully arranged the removal of garnishes on clients by effectively negotiating alternative payment arrangements.
- Negotiated the reinstatement of terminated agreements by means of performing feasible affordability assessments and advocating on the client's behalf with a great success rate.
- Prepared reconciliation documents for account investigation.
- Investigated possible reckless lending cases, and drafted reports for credit reduction or cancellation.
- Prepared documents for the National Credit Regulators to update client status and clearance.
- Trained colleagues on effective negotiation strategies to ensure the most favorable payment plans for the clients, consisting of very low interest rates and terms with a reduced installment.
- Email coverage of approximately 100 emails a day.
Negotiator Assistant
Adcap
10.2015 - 07.2016
- Gathered the documents required for negotiation proceedings with approximately 10 new files a day and 25 review files.
- Filled reports on negotiations.
- Reception stand-in, where I handled approximately 40 calls a day.
- Welcomed and assisted walk-in clients.
- Annual reviews on client accounts for possible overpayments and balance updates.
Education
High School Diploma -
Waterberg High School
Mokopane 04.2001 -
Skills
Timeline
Legal Consultant
Adcap
02.2020 - Current
Creditor Consultant
Adcap
08.2016 - 01.2020
Negotiator Assistant
Adcap
10.2015 - 07.2016
High School Diploma -
Waterberg High School
04.2001 -
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